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RAC: Car insurance reviews

Name: Car insurance
Rating: 2.28 (196 reviews)

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2.28

Based on 196 reviews, last reviewed 2nd Jul 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

16%

73%

Latest highest rating:

5

I have problem with changing new car , call to custo... I have problem with changing new car , call to customer service and speak with, Acksha ,she help me so much and explain everything perfectly , first ... Read more Reviewed on: 1st May 2026

Latest lowest rating:

1

Impossible to cancel auto renew car insurance It's impossible to cancel their autorenual car insurance. Reviewed on: 2nd July 2026

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About this product

RAC car insurance is award winning and provided by a panel of selected insurers.

With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower fees. All RAC car insurance policies include a 24/7 claims helpline and 60-day EU cover.

RAC car insurance reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

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RAC Car insurance reviews (196)

The most reliable car insurance going nothing else compares.

They provide good services, reliable and speedy service. Reviewed on: 16th June 2016

Very Satisfied Customer

When it was time to renew my car insurance I did what most of us do and go to a comparison site for the best deal, RAC wasn't the cheapest but as I usually pay by monthly installments they offered one of the best interest rates and with the additional bonus of getting RAC roadside assistance for a few pounds extra a month I thought this was the best deal by far. Reviewed on: 11th November 2015

Overall good customer service but terrible company policies.

Last week I had 2 causes to contact the RAC car insurance. We were insured with them already. The first thing was that I needed to enquire regarding adding business insurance to my car insurance. They wanted to charge me a £25 admin fee plus and extra £3 per month! Not worth it. The second time was when we bought a new car. We were going to have 2 cars. Because we needed to change over the no claims policy to the new car (2 save £400 across the 2 cars they still charged us an extra 25 pound fee. We also had to pay a deposit on the policy we already had as they had to start it 'again'. Polite but crazy charges. Reviewed on: 9th August 2015

VERY NICE COMPANY TO USE

I LIKE THE SERVICE VERY WELL THEY DO A GREAT JOB OF THERE SERVIES. I WILL TELL MY FRIENDS ABOUT THEIR COMPANY. Reviewed on: 13th April 2015

reliable and friendly service. highly recommended

If I have ever had to phone them for a query or change details on my policy they have been both pleasant and helpful. They will answer all my questions politely and do not make me feel inferior. I have not had to make a claim on my insurance so I cannot review how they would handle it but they make me feel confident that it would be handled professionally and courteously. Reviewed on: 26th March 2015

Rac are the best when it comes to insurance

I have been with the RAC for just a little over 8 years and I find they cater for my every need when it comes to insurance and breakdown, I have phoned them and they give a great service and a kind phone manner, I would recommend RAC to anyone, from new drivers to the elderly, RAC has more motoring experience than any other Breakdown organisation, THAT IS THEIR SAYING AND IT SHOWS WHEN IT COMES TO HOW WELL THEY TREAT YOU, i HAVE NEVER BEEN LEFT AT THE SIDE OF THE ROAD LONGER THAN 2 HOURS, Polite and efficient. Website easy to navigate, Sensible pricing and easy to understand the process of applying. Covering the member rather than vehicle is also good. Product: Thankfully not had to use the service yet. Good to know it's there. Reviewed on: 25th March 2015

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