Laura miles 's community profile page

Write a review

Viewing profile for,

Laura miles

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the RAC, Car insurance:

View on product page

Horrendous customer experience

I chose to insure my car through rac they weren't the cheapest but having such a good repuatation I decided to go with them, they asked me for proof of my 2 years no claims discount via email (no phone calls or letters at all) so I could only provide 1 year after the insurer (Churchill who were very helpful and I shouldn't of left) gave me my proof no problem the company before however I couldn't get in touch with to prove the other year. So I accepted that my premium would probably go up with rac as I couldn't prove the other year I found this totally reasonable. Rac however cancelled my policy told me they were no longer able to insure me, refused to give me my £81 deposit back due to the fact they had already insured me for a month (although my insurance was only £60 a month) but I decided to accept that. What I was not willing to accept is they wanted £122 for 'services' and a £55 cancellation fee even though it was them who decided they no longer wanted to insure me. I am a very reasonable person with that I asked if they could reinstate my policy with a higher premium to allow for the no proof of no claims again they said no, the only option to them was for my to pay my 'fees' then get a brand new policy from them in which I would've had to pay my deposit again in full. Why they think anyone would do this is beyond me as it means I would've of paid them over £200 in the space of a month for basically nothing! Technicalities aside they have been awful, so unhelpful they manager I spoke to did nothing but keep repeating himself saying 'it's not our fault' that to them is obviously a reasonable way of dealing with their customers, without which they would have no business. I would never give rac another penny of my money this was such a minor issue that we could of resolved between us but unfortunately I am now currently in the process of speaking to trading standards and claiming money back for my lengthy phone call where I achieved nothing. Myself and my whole family have cancelled our breakdown cover with them and I am working with my bank to ensure these obscene charges cannot be taken. I myself work for a huge company (a very well known one) and if we ran our business this way I would expect to not have one left. Customer service goes a very long way and greed is unfortunately going to cost this company. If they can afford to lose customers this way good luck to them! Reviewed on: 20th March 2017

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.