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Rhoda McLaughlin

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Review of the RAC, Car insurance:

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RAC - Customer Service is shocking

My husbands car has been insured with RAC for last 2 yrs and we were happy enough until he was involved in a serious accident 2 weeks ago when a delivery van smashed into him when he was stationery (police attended the accident). When we contacted RAC they told us they don't deal with the car claim and WE would have to contact the underwriters of the policy, they also told us someone from their legal dept would contact us within a few days regarding a claim for personal injuries etc (this is all they do deal with when you are involved in an accident) but two weeks on no one has been in touch. Looks like its left to us to chase them up for info! Will never use them again for insurance. Their customer service is the worst i have ever experienced! Reviewed on: 22nd January 2017

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