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RAC: Car Insurance reviews

Name: Car Insurance
Rating: 1.85 (175 reviews)

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1.74

Based on 175 reviews, last reviewed 24th Sep 2024

500% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

The absolute worst insurance company I've ever been... The absolute worst insurance company I've ever been with. I had to fight for a copy of my policy and was questioned why I wanted it. Online chat 'Anth... Read more Reviewed on: 24th September 2024

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About this product

At Smart Money People, we collect RAC car insurance reviews from genuine RAC customers to help you make an informed decision when choosing your next insurer.

RAC was founded in 1897, best known for its breakdown cover. The company offers a range of car insurance policies, including pay-by-mile, temporary, learner driver, young and new drivers, and classic car insurance. Check out our RAC car insurance reviews to see how genuine customers rate these policies.

Everybody’s requirements for car insurance are different, so consider what’s most important to you before choosing a new provider. Perhaps you want a basic third-party level of cover for the lowest cost? Or maybe you want a fully comprehensive cover with additional add-ons. Whatever your needs, find out how satisfied existing customers are by reading the RAC car insurance reviews on Smart Money People.

Have you had a car insurance policy with RAC? Share your experience with our Smart Money People community to help other drivers just like you. Together, we can help people like you make better decisions. Did you have any experience with RAC’s customer service team? Did you have any issues arise throughout the term of your policy? How well were these problems dealt with? Were you satisfied with the level of cover you received for the price of the policy? Leave an RAC car insurance review today.

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RAC Car Insurance reviews (175)

Very Satisfied Customer

When it was time to renew my car insurance I did what most of us do and go to a comparison site for the best deal, RAC wasn't the cheapest but as I usually pay by monthly installments they offered one of the best interest rates and with the additional bonus of getting RAC roadside assistance for a few pounds extra a month I thought this was the best deal by far. Reviewed on: 11th November 2015

Overall good customer service but terrible company policies.

Last week I had 2 causes to contact the RAC car insurance. We were insured with them already. The first thing was that I needed to enquire regarding adding business insurance to my car insurance. They wanted to charge me a £25 admin fee plus and extra £3 per month! Not worth it. The second time was when we bought a new car. We were going to have 2 cars. Because we needed to change over the no claims policy to the new car (2 save £400 across the 2 cars they still charged us an extra 25 pound fee. We also had to pay a deposit on the policy we already had as they had to start it 'again'. Polite but crazy charges. Reviewed on: 9th August 2015

VERY NICE COMPANY TO USE

I LIKE THE SERVICE VERY WELL THEY DO A GREAT JOB OF THERE SERVIES. I WILL TELL MY FRIENDS ABOUT THEIR COMPANY. Reviewed on: 13th April 2015

reliable and friendly service. highly recommended

If I have ever had to phone them for a query or change details on my policy they have been both pleasant and helpful. They will answer all my questions politely and do not make me feel inferior. I have not had to make a claim on my insurance so I cannot review how they would handle it but they make me feel confident that it would be handled professionally and courteously. Reviewed on: 26th March 2015

Rac are the best when it comes to insurance

I have been with the RAC for just a little over 8 years and I find they cater for my every need when it comes to insurance and breakdown, I have phoned them and they give a great service and a kind phone manner, I would recommend RAC to anyone, from new drivers to the elderly, RAC has more motoring experience than any other Breakdown organisation, THAT IS THEIR SAYING AND IT SHOWS WHEN IT COMES TO HOW WELL THEY TREAT YOU, i HAVE NEVER BEEN LEFT AT THE SIDE OF THE ROAD LONGER THAN 2 HOURS, Polite and efficient. Website easy to navigate, Sensible pricing and easy to understand the process of applying. Covering the member rather than vehicle is also good. Product: Thankfully not had to use the service yet. Good to know it's there. Reviewed on: 25th March 2015

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