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Lisa M

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Review of the RAC, Car insurance:

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Appalling service

I had taken out insurance with RAC Online - believing that RAC was a reputable company - how wrong was I. I had the policy for around 5 months when I had to change my vehicle, only to be told that I couldn't do that. I only had two options, get a new quote for another years insurance or cancel - due to the quote being ridiculously expensive i.e. 3 times what I was quoted from price comparison website - I had no option but to cancel - fine, it is what it is. The kicker though is that I entered the policy with 15 years NCD but received only 9 years back due to the fact that their system can only handle single digits (seriously in this day and age), I've been onto customer service, virtual assistants and emailing only to be told they won't honour my NCD because I've cancelled my policy - when else would you need proof of no claims. Absolutely appalling company and in all my years of getting car insurance I had never dealt with such shocking service. Do yourself a favour and avoid this company at all costs. Reviewed on: 16th October 2025

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