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RAC: Car insurance reviews

Name: Car insurance
Rating: 2.21 (197 reviews)

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2.21

Based on 197 reviews, last reviewed 30th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

16%

74%

Latest highest rating:

5

I have problem with changing new car , call to custo... I have problem with changing new car , call to customer service and speak with, Acksha ,she help me so much and explain everything perfectly , first ... Read more Reviewed on: 1st May 2026

Latest lowest rating:

1

Really poor service Changed my car and they near-trebled the premium for a newer but not higher performance car, so I cancelled it and two months later they were still ch... Read more Reviewed on: 30th July 2026

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About this product

RAC car insurance is award winning and provided by a panel of selected insurers.

With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower fees. All RAC car insurance policies include a 24/7 claims helpline and 60-day EU cover.

RAC car insurance reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

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RAC Car insurance reviews (197)

Easy to deal with very friendly and helpful,good value

Easy to deal with very friendly and helpful,good value Reviewed on: 23rd August 2024

As advertised.

As advertised. No major surprises Reviewed on: 23rd August 2024

Good service everything done at right time

Good service everything done at right time Reviewed on: 23rd August 2024

RAC - Rates Are Criminal

They seem to think that because my wife's car was stolen in 2022 that they could increase my premium from £303.94 to £470.56 for her to be a named driver in my policy and when I said I'll take her off the policy, they hit me for a further £54.32. I did make the mistake of not reviewing the details through a compare website so initially didn't realise that I'd overlooked her claim. I'll take that on the chin, a genuine oversight on my part. When I wanted to change my cherished plate back to the vehicle's original one, £25.00, some companies don't charge, RAC do, it's in the T's&C's of course, seems ridiculous since it's all automated but they try and explain it in their gobbledygook insurance speak. When I needed to change to a newer vehicle, they wouldn't quote so I cancelled which cost me another £45.00. so unless you've got a very mature money tree in your back garden that needs pruning, ignore any cheap looking quote from RAC insurance, it's only cheap until they invoke a clause that helps them empty your wallet or chop down the money tree. Reviewed on: 18th April 2024

Theyre terrible, they use 3rd party companies to run...

Theyre terrible, they use 3rd party companies to run their claims, they say they have cotacted us but zero emails, or telephone calls, avoid at all costs, do not use they are shockingly bad. Just can't put into words how we feel and we will never use ths company again. Dont say you have not been warned. Reviewed on: 1st March 2024

DO NOT USE RAC Insurance THEY RIP YOU OFF.

DO NOT USE RAC Insurance THEY RIP YOU OFF. In November 2023, I called on behalf of my mother to see if she could claim for an accident to her car (nothing to do with her) and was informed we were not able to claim, so we didn’t. Then in Feb 2024, I then called to change the policy to a new smaller car and was informed that it couldn’t happen as the was an outstanding claim, then followed 25 to 30 hours of telephone calls between the RAC Customer Services, Claims, Liability, Underwriters & Acromass…….. But no one knows what anyone else is doing, I chased and had it confirmed there was no claim Acromas let RAC know 2 or 3 times, the RAC connected Acromas and it was confirmed again, but no one at the RAC communicates they haven’t a clause what the other departments are doing, and leave it up to the customer to try and sort. The RAC is very quick to take your money but do not do anything for it, just a bunch of insurance fraudsters!! DO NOT USE RAC INSURANCE!!!! Reviewed on: 13th February 2024

RAC insurance is worst car insurance company

I had hit and run accident called RAC the agent did not understand my safety and wellbeing horrible insurance company the name of the claim handling company is Carpenter from Liverpool call centre worst customer service. Reviewed on: 11th February 2024

Crash / bang / wallop - avoid

Avoid at all costs - car renewals will increase from 450 to over 2200. They will renew your documents before the date automatically. You want be able to access any documents through the app - and your complaints will not be heard by anyone competent. Allegedly accidents will be placed on your records that you don’t know about and they depending on who you speak to will not disclose any information about the insurance database - they are a non advisory organisation but will charge you for legal cover and a insurance service they can’t provide. Fos to follow. Reviewed on: 9th February 2024

Shockingly awful

Called them to submit details about my own claim. Extremely unprofessional claim handler not knowing any law and procedures he should follow- I’m a claim handler myself for a different company so I’m aware how the process looks like. Didn’t want to take any information from me saying he won’t even leave a note on the file that I called. I was in so much disbelief for a second I thought I’m not talking to claims handler- had to ask him if it’s really his job title as he acted like he absolutely couldn’t be asked to do his job. I am patient and very much aware how stressful this job can be but this experience was extremely shocking. Reviewed on: 31st January 2024

I insured my vehicle with this company because of th...

I insured my vehicle with this company because of the name, wrongly thinking they would offer a great service but NO, they weren't interested so gave me the underwriters phone number, WESYBAY, never ever have I dealt with such cowboys, I complained to the RAC as it was them I paid but they couldn't help, Westbay told me my car was a right off without even seeing a photo, when challenged, they said parts were hard to come by given its age, its 12 years old with extremely low milage. October 2023 was when the accident occurred, my vehicle was fixed in January 2024, I was refused a courtesy car, Enterprise then called me to see if they could give me a car but because I had been told it was a fault claim they couldn't offer one either. Neither of us were at fault, the highways confirmed and sent an email confirming that traffic lights were not working, we both left on a green light thus causing the accident, how is this a fault claim? I received a letter which stated I should of taken more care, you go on a GREEN light. I was told to go to Richardsons the nominated garage to see if the car could be repaired, on arrival, I was told by a lady eating crisps on reception that I was early and the surveyor was at lunch, not a problem, waited, tried to make conversation and was pretty much ignored, made to feel like an inconvenience, the surveyor took all of five minutes to look at the car and said he couldn't tell me anything, it was a bumper for goodness sake. I got a quote from an independent garage who were eventually approved after me calling them again for an update, the garage was challenged saying it should be written off, Westbay were told that a payout would be less than the car was worth. Over three months to get a bumper fixed?, I wouldn't recommend anyone to use the RAC and Westbay, their staff do not give out their surnames, not allowed to WHAT? minus 0 out 10 would be given and that is generous Reviewed on: 27th January 2024

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