Write a review

Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.16 (638 reviews)

View other Hastings Direct products

3.09

Based on 638 reviews, last reviewed 22nd Nov 2024

26% decrease in 5 star reviews

in the past 90 days

57% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024

Read all reviews Write a review

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Review Hastings Direct: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Hastings Direct Car Insurance reviews (638)

Great first insurance company !

The most competitive ! ... Great and friendly staff available to guide you, awesome concept/deals ... whole experience was a pleasure. Reviewed on: 18th December 2016

Good renewal price

Very good renewal quote for my car insurance this year that was 20% less than any other company (and I did a LOT of looking around) Reviewed on: 11th December 2016

Rip off

TERRIBLE CUSTOMER SERVICE, COMPLETE RIP OFF Reviewed on: 11th December 2016

Insurance ripp off

Think your getting a good deal until you have an accident. I had a terrible motorbike accident over a year ago. I took out the extra cover for personal injury. £19.99. When the accident happened my wife called a good lawyer not one of these no win no fee. A few weeks later I get a call from a company claiming to for Hastings. I said I have already appointed a lawyer who has already started work on my case. They didn't tell me that my personal injury payment would not be paid unless they were my lawyers, keep away un trustworthy. Take your money won't pay out. Reviewed on: 22nd November 2016

Avoid!!

Possibly in the middle of receiving the worst service I've ever experienced. No ownership of issues, no updates, no sense of urgency, no help & I have to resort to "complaining" on Twitter every time I want to talk to someone (who then tell me to ring the person I have been trying to ring / email without success!!) And this doesn't even relate to a claim...! Reviewed on: 10th November 2016

Charged for everything

If you make any changes at all to the policy even if it's done via your online hastings direct account you'll get charged a min of £25 AVOID AVOID Reviewed on: 7th November 2016

Hastings Direct - Competitive Car Insurance

Simple - they offered the cheapest car insurance renewal quote by about £40. No problems at all with them. Reviewed on: 29th October 2016

Never using Hastings again in my lifetime.

So unhappy with them. V poor customer service. Having to chase at every stage. The accident was 100% not my fault yet they wish to settle on a knock for knock basis and take my £590 excess. Policy automatically renewed at this when or previously the excess was much lower. At a time when you need help, support and to be listened to DONT USE HASTINGS. I remain bitterly disappointed with them. Reviewed on: 29th October 2016

Don't expect 5 star service when claiming

Perhaps not much different from other insurers, but my first and only experience of claiming on my 6-year-old Hastings Direct policy was fraught with delay on their part, and their unwillingness to pursue the other (at fault) driver's insurers because "we don't generally deal with liability issues", despite me providing them with all the photographic and documentary evidence they could possibly need. Result: I lost my excess and must live with having an "unrecovered" claim which puts up future premiums. Nothing happened to advance the claim without me having to phone them up at each stage to ask why they had done nothing since my last phone call. They told me that they were resolving their claims dept issues, but I'm off elsewhere after this experience. Reviewed on: 21st October 2016

Excellent, and very competative

I've been with Hastings for 4 years now and even though I've made a claim they still come out on top every year! Best price on the market. Recommended to family and friends who all agree there the best. Reviewed on: 9th October 2016

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Hastings Direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub