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Hastings Direct: Car insurance reviews

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3.10
Based on 646 reviews, last reviewed 21st Jun 2025
No new 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025
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aimz9

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025
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Shauna
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (646)

Poor service

1
Poor service, I don't think they understand that some people work the same hours as them so cannot come to the phone!! Reviewed on: 28th February 2017
Leonie Ashenden's avatar
Leonie Ashenden

Always cheapest

5
I've been with them a few years no wand always cheapest for all my extras that i want cover for :-) 5/5 from me Reviewed on: 27th February 2017
Kate Jones's avatar
Kate Jones

Still good price after 4 years

5
im with hasting and have never had any problems......infact ive been with them for 4 years now and the price is still good..... Reviewed on: 27th February 2017
Deborah Parsons's avatar
Deborah Parsons

Always cheapest

5
I have been insured with Hastings for about 5 years now, always cheapest when searching through comparison sights and never had a problem with them! Reviewed on: 27th February 2017
Zara Clair's avatar
Zara Clair

Wonderful!

5
Well, I think Hastings are wonderful, very helpful, and had an unpleasant experience with Admiral over home insurance, so I won't be switching any time soon. Reviewed on: 27th February 2017
Michael Wofsi's avatar
Michael Wofsi

Went to ombudsman

3
Hastings direct.. and yes they are pretty good. We did have a problem with my sons insurance though and after going to the ombudsman it was rectified by HD without the need for the ombudsman. I'd rate them 6/10 Reviewed on: 27th February 2017
Sharon Evans's avatar
Sharon Evans

Penalised as an army family

3
I'm Hastings and they are ok - they gave me a good renewal price but we've never had to claim with them (touch wood) so that could change. They did penalise us as an army family though as we knew we were posted 6 weeks after renewal and they wouldn't budge with the fee to change address Reviewed on: 27th February 2017
Kristy Brown's avatar
Kristy Brown

Car Insurance Renewal

5
For the 2nd year in a row Hastings have given me renewal quotes at least 15-20% lower than any other company or comparison site. I've not had to deal with them yet with any claims etc, but so far I've been very happy with their prices and communication. Reviewed on: 11th February 2017
Adrian Bold's avatar
Adrian Bold

Great first insurance company !

5
The most competitive ! ... Great and friendly staff available to guide you, awesome concept/deals ... whole experience was a pleasure. Reviewed on: 18th December 2016
Kaya Corbridge's avatar
Kaya Corbridge

Good renewal price

5
Very good renewal quote for my car insurance this year that was 20% less than any other company (and I did a LOT of looking around) Reviewed on: 11th December 2016
Adrian Bold's avatar
Adrian Bold

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