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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (676 reviews)

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3.05

Based on 676 reviews, last reviewed 23rd Feb 2026

92% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (676)

Great services

Despite having an accident in the previous year, Hastings Direct offered my a great insurance price along with breakdown cover. They were very helpful and clear when I joined them and all my documents are available at the click of a button! Easy peasy! Reviewed on: 4th July 2017

Disgusting Customer Service

Having been a loyal customer for a couple of years we were posted to a new build - right next to a current housing area. For 50 weeks we were insured here no problems but upon renewal we received 2 'we can not offer you a quote'. When I rung to enquire what was going on they informed me that the underwriters didn't have enough information on the area to insure us. Funny as a guy we know on the next street over is insured by them no problems. Long story short - they don't think a phone call would have been good enough and there was nothing they could do. This isn't satisfactory and they have lost the custom of 500 new homes - most with 2 cars. Reviewed on: 4th July 2017

Great for new Customers

Each year my premium would go up but as a new customer my premium could be 2/300 pounds cheaper. Not sure if this is the norm but has soured my view of Hastings. However that being said the application procedure is very quick and you can access your details online really easily. Reviewed on: 4th July 2017

Good price and service

Good online services and price is good for new drivers Reviewed on: 4th July 2017

Very good service

I have been with them for a few years and as a young driver they are cheap and polite. Reviewed on: 4th July 2017

Reliable, good customer service

Easy to use website, decent insurance prices, good customer service when dealing on the phone Reviewed on: 4th July 2017

They haven't done anything wrong

I've had 2 claims recently (both third party's faulty) and the insurance have sorted everything as you would expect both times Reviewed on: 4th July 2017

All excellent until you need help

I was with Hastings for many years with good customer service and all round good service. Until I had a car accident that wasn't my fault. It was a very long and draw out process with them not wanting to release funds. By this point their customer service was also failing. Decided to leave the company after 2 years due to this. Reviewed on: 3rd July 2017

Mistakes

If it could go wrong it did and they were unable to fix. Meant I had to set up insurance elsewhere leaving me out of pocket Reviewed on: 23rd June 2017

good company

Very helpful and quick with dealing with claims Reviewed on: 12th June 2017

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