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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (676 reviews)

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3.05

Based on 676 reviews, last reviewed 23rd Feb 2026

92% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (676)

Fantastic

very quick and easy to use and renew,afforable and lots of extras at no extra cost Reviewed on: 13th July 2017

Dealt with quickly and easily

When my car insurance policy was up for renewal, Hastings Direct sent me my renewal quote. I went onto a comparison site to check what other quotes I could get and found they were much cheaper. I called Hastings customer services and told them how cheap the other quotes were, and complained about my higher renewal quote. They apologised profusely and said they would be able to give me a cheaper renewal if I would consider staying with them. Reviewed on: 9th July 2017

Failing to respond

They never answer my calls, and when I had an accident that wasn't my fault, they ignored paperwork meaning I couldn't claim. Reviewed on: 8th July 2017

Car insurance

I pay extra for add ons to my insurance such as roadside recovery and recently they've reduced how far away from home I can be for that recovery so I'm not too impressed by that. However, my renewal paperwork came through the post and they wanted to charge me an extra £200 per year despite me having 4 years no claims and 2 of those years being with Hastings. So I called in and they managed to get my premium price down by £500 per year. Safe to say I decided to stay with them for a 3rd year. Their customer service is good although due to high volumes of calls the length of time you can be waiting to speak to an advisor can be quite long on occasions. Reviewed on: 8th July 2017

Rubbish

Miscommunication, unhelpful, not value for money poor customer service Reviewed on: 7th July 2017

They were a company who offered great value for money

I switched to hastings direct after a long search as they offered the most comprehensive cover at the best price. Reviewed on: 7th July 2017

Good value for money company

I've never had a problem getting my car insured with Hastings. They're quick reliable and have lots of options to suit everyone. Reviewed on: 7th July 2017

Good customer service

Easy to deal with. Reasonable quotes, Reviewed on: 6th July 2017

Initially cheap, but then they misled me when making a claim

Hastings Direct were initially cheap compared with other providers but when I called for advice upon returning to the car to see a trolley dent in it, they misled me into making a claim (in their words I was given "incomplete information"). After going through the complaints procedure and Ombudsman I received a total of £150 compensation which is nowhere near enough to cover me for the rise in premiums in the 5 years in which I will have to declare it. Wouldn't use them again if they were half the price of competitors. Reviewed on: 5th July 2017

Good price, luckily didnt have to test the service!

Great priced insurance with low excess and good coverage. Luckily I never had to use it so I dont know about their service once you have had an accident but the rest of their service was great. Reviewed on: 5th July 2017

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