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Hastings Direct: Car Insurance reviews

3.09
Based on 638 reviews, last reviewed 22nd Nov 2024
26% decrease in 5 star reviews
in the past 90 days
57% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024
Katie M's avatar
Katie M

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024
Carolina C's avatar
Carolina C

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (638)

Okay

3
Hastings Direct good price - not sure about the service yet thankfully. I'll go with OK Reviewed on: 1st March 2017

Admin charges

3
Not made a claim but charged me an admin fee for changing my address, which I find excessive Reviewed on: 28th February 2017

Poor service

1
Poor service, I don't think they understand that some people work the same hours as them so cannot come to the phone!! Reviewed on: 28th February 2017

Always cheapest

5
I've been with them a few years no wand always cheapest for all my extras that i want cover for :-) 5/5 from me Reviewed on: 27th February 2017

Still good price after 4 years

5
im with hasting and have never had any problems......infact ive been with them for 4 years now and the price is still good..... Reviewed on: 27th February 2017

Always cheapest

5
I have been insured with Hastings for about 5 years now, always cheapest when searching through comparison sights and never had a problem with them! Reviewed on: 27th February 2017

Wonderful!

5
Well, I think Hastings are wonderful, very helpful, and had an unpleasant experience with Admiral over home insurance, so I won't be switching any time soon. Reviewed on: 27th February 2017

Went to ombudsman

3
Hastings direct.. and yes they are pretty good. We did have a problem with my sons insurance though and after going to the ombudsman it was rectified by HD without the need for the ombudsman. I'd rate them 6/10 Reviewed on: 27th February 2017

Penalised as an army family

3
I'm Hastings and they are ok - they gave me a good renewal price but we've never had to claim with them (touch wood) so that could change. They did penalise us as an army family though as we knew we were posted 6 weeks after renewal and they wouldn't budge with the fee to change address Reviewed on: 27th February 2017

Car Insurance Renewal

5
For the 2nd year in a row Hastings have given me renewal quotes at least 15-20% lower than any other company or comparison site. I've not had to deal with them yet with any claims etc, but so far I've been very happy with their prices and communication. Reviewed on: 11th February 2017

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