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Hastings Direct: Car insurance reviews

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3.08
Based on 647 reviews, last reviewed 1st Jul 2025
No new 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
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20%
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4%
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35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025
aimz9's avatar
aimz9

Latest lowest rating:

1

Hastings agreed to make a cash in lieu payment and c... Hastings agreed to make a cash in lieu payment and confirmed date for repairs to be done. Said payment would be 3-5 working days. Nearly 3 weeks on an... Read more Reviewed on: 1st July 2025
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Ashley
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (647)

good company

4
Very helpful and quick with dealing with claims Reviewed on: 12th June 2017
Lori Mckillop's avatar
Lori Mckillop

Black box insurance rip off

1
We took out car insurance with Hastings and as we are young drivers we chose their black box scheme . DO NOT FALL INTO THIS TRAP. We have been told twice that they are cancelling our policy due to their OWN faulty box , which they even sent out someone to fix! Now they expect us to pay £255!!! As a cancellation fee. We have complained lots and all we are getting is awful and rude customer service .We will be eventually taking this to court if this carries on. I would say 0/10,don't get his if you are new driver!!!! Reviewed on: 12th June 2017
Anonymous's avatar
Anonymous

Black box insurance rip off

1
We took out car insurance with Hastings and as we are young drivers we chose their black box scheme . DO NOT FALL INTO THIS TRAP. We have been told twice that they are cancelling our policy due to their OWN faulty box , which they even sent out someone to fix! Now they expect us to pay £255!!! As a cancellation fee. We have complained lots and all we are getting is awful and rude customer service .We will be eventually taking this to court if this carries on. I would say 0/10,don't get his if you are new driver!!!! Reviewed on: 12th June 2017
Anonymous's avatar
Anonymous

Awful

1
Finalising a claim took ages. Had to call them many times to track progress just to find out that they are very unorganized and unable to keep track of their own files. Very poor customer service with workers who don't know what they're talking about. Would never go with Hastings Direct again even if they paid me. Reviewed on: 12th June 2017
Joanna Olszewska 's avatar
Joanna Olszewska

Awful

1
Took ages to finalise a claim. Had to call at least once a week to find out what they've done and prompt actions being completed. Completely unorganized, unable to keep track of files, poor customer service. I will never go with Hastings Direct even if they pay me Reviewed on: 12th June 2017
Joanna Olszewska 's avatar
Joanna Olszewska

Awesome

5
Shocking quote, many options when paying and customer service in point! Reviewed on: 7th June 2017
Hulya Raven's avatar
Hulya Raven

Reasonable price with good benefits

4
Whilst there were cheaper options for my insurance, Hastings were the provider that offered what I'm after in terms of cover and benefits without the need for a black box. Reviewed on: 6th June 2017
Luke Bailey's avatar
Luke Bailey

Very Cheap Car Insurance

5
For the 2nd year in a row Hastings have been the lowest car insurance quote by far. I know it's different for everyone, but for me it was at least 20% cheaper than the 2nd quote. Reviewed on: 4th June 2017
Adrian Bold's avatar
Adrian Bold

Not great value for money

1
I recently moved to a another area with the same car, they increased the premium and charged me a £25 fee to do so. Reviewed on: 31st May 2017
Jonathan Hargraves's avatar
Jonathan Hargraves

Ok

3
All insurance companies are the same, jacking up your renewal then having o phone them for a better deal....every single time. Reviewed on: 26th May 2017
Jay's avatar
Jay

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