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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.77 (738 reviews)

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3.77

Based on 738 reviews, last reviewed 12th Sep 2026

2050% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

Best value Best value product for our needs, easy to set up Reviewed on: 12th September 2026

Latest lowest rating:

1

i was using the data box paired with my phone and ap... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other ind... Read more Reviewed on: 24th August 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (738)

Good service

Easy to contact, multiple routes, e.g online, phone. Reviewed on: 17th July 2018

No complaints

Easy to get a quote and sign up. I haven’t had to make any claims so can’t comment on how easy that process is. Reviewed on: 17th July 2018

Reliable UK call centres

Reliable UK call centres . Hassle free Reviewed on: 17th July 2018

Customer service

Great customer service, very helpful when I had my first ever car accident. Also great service when renewing my policy- price matching my cheapest price. Reviewed on: 17th July 2018

be careful

Bad experience glad i left this awful insurance with awful staff i rang them spoke to a silly girl asked her if it was cheaper if u was unemployed (i am employed by the way) she then changed my insurance to unemployed without my permisson and my insurance went up by 300 a month!! they said because i said that question so i cant change it now. i stated i am employed and was only asking!! spoke to managers and they wouldnt do a thing. i had to leave. just be wary n be careful wat u say to them. untrust worthy insurance. i lost my no claim bonus due to jus a question. needs shutting down then again they will just change their name anyway Reviewed on: 16th July 2018

Good company

Best price Very reliable Fast service Reviewed on: 6th July 2018

Horrendous customer care

I have had the most terrible experience with Hastings direct. Following accepting a renewal quote, Hastings accidentally cancelled my policy leaving me with no insurance. I was told they were unable to rectify the problem despite taking whole responsibility for the error. They told me I would have to pay double the original renewal quote. After 5 days with no insurance and being told that it is illegal if I drive my car and that there is nothing they can do to rectify the mistake. I logged a complaint and after 5 days I am still without car insurance and I am yet to hear anything from the complaints team. The customer care is atrocious. By far the worst insurance company I have ever had to deal with. If you want a good quality insurance company with good customer care, do not insure with Hastings direct! Reviewed on: 21st June 2018

Over 45 minutes on & off hold, avoid!

Phoned to cancel policy less than a day old, was on & off hold for over 45 minutes. Then charged £60 for my time. Not happy, cannot recommend. Reviewed on: 15th June 2018

Great price with added bonuses.

I managed to save about £12 per month with my car insurance with Hastings Direct. Plus came with breakdown cover and other added bonuses. I have not had to call upon their services as yet but so far great company. Reviewed on: 9th June 2018

Just Don't Have an Accident

All is fine until you have an accident!!! we were in a no fault accident, we were passed to a claims company called Auxilis and had to sign a credit agreement to get our car repaired and get a "hire" car we now have to go to court as the other party won't pay if we don't we have to even though we were told the whole thing was insured and would not cost us a penny. I raised a complaint to Hastings and they were rude on the phone and just dismissed me and my complaint, I have 2 cars with them and wish i could cancel now but of course they charge if you try to cancel. I would NOT recommend to anyone Reviewed on: 30th May 2018

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