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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.17 (682 reviews)

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3.17

Based on 682 reviews, last reviewed 19th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

4

Hail Hastings! Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself v... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (682)

Car insurance

I been with Hasting car insurance now for a number of years i have found them helpful. And When I got a problem they are there to help me though it highly recommend. Reviewed on: 23rd August 2017

Easy to get hold of

Every time I have rung, I get through right away. The people are friendly and easy to talk to. Only issue as with all car insurance companies is the renewal quotes are ridiculous. However when you try as a new customer it's always so much cheaper. Other than that I've never had an issue with them. Reviewed on: 23rd August 2017

No hassle

No hassle online application. Fair price and great customer service. Reviewed on: 16th August 2017

Lost interest in its customers interest for profit

Used to be a customer but no longer. Tried to contact them about very expensive renewal which happens every year who the reduce cost. However this year wasted so much time trying to contact them and on last occasion told not to bother as list of people waiting was too long and try another time. I have to ring to cancel policy but will expect to wait hours as have done 4 times times. Used to be good but customer comes last now. Reviewed on: 14th August 2017

Very Good and reasonably priced

Very good experience of Hastings Direct and not extortionate renewals like other places - in fact remained the cheapest at renewal! Reviewed on: 13th August 2017

Renewing car insurance

Good price for car insurance very dissapionted at how long you have to Waite in order to speak to a representative usually 20mins at least no matter what the time of day may consider looking elsewhere for better service in future. Reviewed on: 13th August 2017

Awful when needed

Written on behalf of a very busy friend: I have just been chatting to my friend & felt compelled to write something in the vain attempt that someone at Hastings Direct would read this, feel ashamed & pull their finger out. So, my friend insured his Land-Rover with Hastings in January 2017, for the value that he purchased it for less than 2 years ago, based on the fact they are not depreciating, & obviously paid a premium to do so. Over 5 weeks ago it was stolen from his place of work. After him chasing them on numerous occasions, and discovering that Hastings will have no involvement in the claim, but pass it to a 3rd party (after being passed to several other parties), he has just received an offer from the final 3rd party for considerably less than the value he insured the vehicle for 7 months ago and does not include the insured belongings inside. The offer is based on what the 3rd party is allowed to make, and if he wishes to contest it, he needs to contact Hastings, who have obviously passed on his details and it is no longer their issue. The ever decreasing circle. If my friend had been responsible for an accident, he would have received a courtesy car, but as his vehicle was stolen (which they have agreed after sending an investigator to his house to interview him) he is not entitled to any assistance. Their tag line is "Refreshingly straightforward car insurance". As long as you don't mind dealing with several 3rd parties, who eventually offer you a fixed amount, thousands below the amount you insured the vehicle for that they can not discuss further. Additional information (worth reading. Honest) My friend lost his wife recently, and used what he had to purchase the Land-Rover mentioned. He did so, to take his son, who is 4 years old camping. Specifically to give him something to look forward too.The booked camping trip was this week, and my friend has implored Hastings to resolve this situation to allow them to purchase a vehicle and not break the promise to his child. Their response, and this is the bit worth waiting for was "I'm afraid that is not my problem". "great value car insurance that won't leave you out in the cold" Reviewed on: 12th August 2017

Would Recommend

I've never had any problems with Hastings, been great for customer service and have always answered phones fairly quickly and sorted out any problems had without issue. Reviewed on: 10th August 2017

Mixed opinion but generally not that helpful

Not willing to easily make changes to policy , useless online service which you can never get in to , helpful phone service but high charges when you change a vehicle. Reviewed on: 5th August 2017

Hastings Car Insurance

Decent company that offered a competitive price. Even accepted changes to policy sorting the year without charging. Reviewed on: 5th August 2017

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