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Hastings Direct: Car Insurance reviews

3.09
Based on 638 reviews, last reviewed 22nd Nov 2024
26% decrease in 5 star reviews
in the past 90 days
57% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024
Katie M's avatar
Katie M

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024
Carolina C's avatar
Carolina C

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Review Hastings Direct: Car Insurance now

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Hastings Direct Car Insurance reviews (638)

Mistakes

2
If it could go wrong it did and they were unable to fix. Meant I had to set up insurance elsewhere leaving me out of pocket Reviewed on: 23rd June 2017

good company

4
Very helpful and quick with dealing with claims Reviewed on: 12th June 2017

Black box insurance rip off

1
We took out car insurance with Hastings and as we are young drivers we chose their black box scheme . DO NOT FALL INTO THIS TRAP. We have been told twice that they are cancelling our policy due to their OWN faulty box , which they even sent out someone to fix! Now they expect us to pay £255!!! As a cancellation fee. We have complained lots and all we are getting is awful and rude customer service .We will be eventually taking this to court if this carries on. I would say 0/10,don't get his if you are new driver!!!! Reviewed on: 12th June 2017

Black box insurance rip off

1
We took out car insurance with Hastings and as we are young drivers we chose their black box scheme . DO NOT FALL INTO THIS TRAP. We have been told twice that they are cancelling our policy due to their OWN faulty box , which they even sent out someone to fix! Now they expect us to pay £255!!! As a cancellation fee. We have complained lots and all we are getting is awful and rude customer service .We will be eventually taking this to court if this carries on. I would say 0/10,don't get his if you are new driver!!!! Reviewed on: 12th June 2017

Awful

1
Finalising a claim took ages. Had to call them many times to track progress just to find out that they are very unorganized and unable to keep track of their own files. Very poor customer service with workers who don't know what they're talking about. Would never go with Hastings Direct again even if they paid me. Reviewed on: 12th June 2017

Awful

1
Took ages to finalise a claim. Had to call at least once a week to find out what they've done and prompt actions being completed. Completely unorganized, unable to keep track of files, poor customer service. I will never go with Hastings Direct even if they pay me Reviewed on: 12th June 2017

Awesome

5
Shocking quote, many options when paying and customer service in point! Reviewed on: 7th June 2017

Reasonable price with good benefits

4
Whilst there were cheaper options for my insurance, Hastings were the provider that offered what I'm after in terms of cover and benefits without the need for a black box. Reviewed on: 6th June 2017

Very Cheap Car Insurance

5
For the 2nd year in a row Hastings have been the lowest car insurance quote by far. I know it's different for everyone, but for me it was at least 20% cheaper than the 2nd quote. Reviewed on: 4th June 2017

Not great value for money

1
I recently moved to a another area with the same car, they increased the premium and charged me a £25 fee to do so. Reviewed on: 31st May 2017

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