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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.16 (638 reviews)

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3.09

Based on 638 reviews, last reviewed 22nd Nov 2024

26% decrease in 5 star reviews

in the past 90 days

57% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (638)

Initially cheap, but then they misled me when making a claim

Hastings Direct were initially cheap compared with other providers but when I called for advice upon returning to the car to see a trolley dent in it, they misled me into making a claim (in their words I was given "incomplete information"). After going through the complaints procedure and Ombudsman I received a total of £150 compensation which is nowhere near enough to cover me for the rise in premiums in the 5 years in which I will have to declare it. Wouldn't use them again if they were half the price of competitors. Reviewed on: 5th July 2017

Good price, luckily didnt have to test the service!

Great priced insurance with low excess and good coverage. Luckily I never had to use it so I dont know about their service once you have had an accident but the rest of their service was great. Reviewed on: 5th July 2017

Great services

Despite having an accident in the previous year, Hastings Direct offered my a great insurance price along with breakdown cover. They were very helpful and clear when I joined them and all my documents are available at the click of a button! Easy peasy! Reviewed on: 4th July 2017

Disgusting Customer Service

Having been a loyal customer for a couple of years we were posted to a new build - right next to a current housing area. For 50 weeks we were insured here no problems but upon renewal we received 2 'we can not offer you a quote'. When I rung to enquire what was going on they informed me that the underwriters didn't have enough information on the area to insure us. Funny as a guy we know on the next street over is insured by them no problems. Long story short - they don't think a phone call would have been good enough and there was nothing they could do. This isn't satisfactory and they have lost the custom of 500 new homes - most with 2 cars. Reviewed on: 4th July 2017

Great for new Customers

Each year my premium would go up but as a new customer my premium could be 2/300 pounds cheaper. Not sure if this is the norm but has soured my view of Hastings. However that being said the application procedure is very quick and you can access your details online really easily. Reviewed on: 4th July 2017

Good price and service

Good online services and price is good for new drivers Reviewed on: 4th July 2017

Very good service

I have been with them for a few years and as a young driver they are cheap and polite. Reviewed on: 4th July 2017

Reliable, good customer service

Easy to use website, decent insurance prices, good customer service when dealing on the phone Reviewed on: 4th July 2017

They haven't done anything wrong

I've had 2 claims recently (both third party's faulty) and the insurance have sorted everything as you would expect both times Reviewed on: 4th July 2017

All excellent until you need help

I was with Hastings for many years with good customer service and all round good service. Until I had a car accident that wasn't my fault. It was a very long and draw out process with them not wanting to release funds. By this point their customer service was also failing. Decided to leave the company after 2 years due to this. Reviewed on: 3rd July 2017

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