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Hastings Direct: Car insurance reviews

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3.08
Based on 647 reviews, last reviewed 1st Jul 2025
No new 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
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20%
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7%
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4%
See only 1 star reviews
35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025
aimz9's avatar
aimz9

Latest lowest rating:

1

Hastings agreed to make a cash in lieu payment and c... Hastings agreed to make a cash in lieu payment and confirmed date for repairs to be done. Said payment would be 3-5 working days. Nearly 3 weeks on an... Read more Reviewed on: 1st July 2025
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Ashley
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (647)

Fantastic

5
fast reliable lots of free extras and competitive prices Reviewed on: 13th July 2017
bella smyth's avatar
bella smyth

Fantastic

5
very quick and easy to use and renew,afforable and lots of extras at no extra cost Reviewed on: 13th July 2017
bella smyth's avatar
bella smyth

Dealt with quickly and easily

3
When my car insurance policy was up for renewal, Hastings Direct sent me my renewal quote. I went onto a comparison site to check what other quotes I could get and found they were much cheaper. I called Hastings customer services and told them how cheap the other quotes were, and complained about my higher renewal quote. They apologised profusely and said they would be able to give me a cheaper renewal if I would consider staying with them. Reviewed on: 9th July 2017
Jessica Quinn's avatar
Jessica Quinn

Failing to respond

1
They never answer my calls, and when I had an accident that wasn't my fault, they ignored paperwork meaning I couldn't claim. Reviewed on: 8th July 2017
Kerry Taylor's avatar
Kerry Taylor

Car insurance

4
I pay extra for add ons to my insurance such as roadside recovery and recently they've reduced how far away from home I can be for that recovery so I'm not too impressed by that. However, my renewal paperwork came through the post and they wanted to charge me an extra £200 per year despite me having 4 years no claims and 2 of those years being with Hastings. So I called in and they managed to get my premium price down by £500 per year. Safe to say I decided to stay with them for a 3rd year. Their customer service is good although due to high volumes of calls the length of time you can be waiting to speak to an advisor can be quite long on occasions. Reviewed on: 8th July 2017
Amy Forster's avatar
Amy Forster

Rubbish

1
Miscommunication, unhelpful, not value for money poor customer service Reviewed on: 7th July 2017
Andrea Streete's avatar
Andrea Streete

They were a company who offered great value for money

5
I switched to hastings direct after a long search as they offered the most comprehensive cover at the best price. Reviewed on: 7th July 2017
Graham Silcock's avatar
Graham Silcock

Good value for money company

4
I've never had a problem getting my car insured with Hastings. They're quick reliable and have lots of options to suit everyone. Reviewed on: 7th July 2017
Josie Bell's avatar
Josie Bell

Good customer service

5
Easy to deal with. Reasonable quotes, Reviewed on: 6th July 2017
Anonymous's avatar
Anonymous

Initially cheap, but then they misled me when making a claim

1
Hastings Direct were initially cheap compared with other providers but when I called for advice upon returning to the car to see a trolley dent in it, they misled me into making a claim (in their words I was given "incomplete information"). After going through the complaints procedure and Ombudsman I received a total of £150 compensation which is nowhere near enough to cover me for the rise in premiums in the 5 years in which I will have to declare it. Wouldn't use them again if they were half the price of competitors. Reviewed on: 5th July 2017
Dean Wishart's avatar
Dean Wishart

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