Write a review

Go to business site

Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.17 (682 reviews)

View other Hastings Direct products

3.17

Based on 682 reviews, last reviewed 19th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

4

Hail Hastings! Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself v... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

Read all reviews Write a review

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Review Hastings Direct: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Hastings Direct Car insurance reviews (682)

Cheapest but not the easiest

Hastings Direct were the cheapest for my policy by far. There were a number of different choices to add on to make the policy more expensive which was useful for a young driver. I had a few issues using their website though; I had to complete my application 3 times due to the website timing out for no reason and it was a bit difficult to understand what each of the 'extras' was going to cover me for and therefore, what wasn't actually covered in the policy to start with. Reviewed on: 20th September 2017

Quick service

They are quick to process your claim and you do not have to wait on the phone for long. Reviewed on: 18th September 2017

Cheap and easy to use

Cheap and easy to use. Amazing custormer service that are happy to help with anything. Would recommend Reviewed on: 13th September 2017

Excellent black box service

It had kept my insurance down a lot and it was the best insurance I could get for under £1,000 Reviewed on: 7th September 2017

Hassle free

My car was driven into when parked and empty. Hastings Direct had my car assessed, offered me a courtesy car, and when they wrote off my car as a total loss, offered me a reasonable price for it. A cheque for the amount they offered arrived shortly afterwards. Hassle free so far (apart from some of the companies working on their behalf re-asking for the same info). Got their premium insurance with zero excess for much less than other car insurers. Reviewed on: 6th September 2017

Not bad insurance.

The only bad thing I would have to say about this insurance company is the quote they gave me to continue with them was only £16 less than my quote the year before. I had no accidents, no claims etc. In fact, I had gained a no claims discount with them, yet the price barely decreased. Reviewed on: 5th September 2017

So far so good!

Best quote price by a long margin and easy order process, but only been with them since September 1st so my review doesn't' contain any info about how they perform in the event of a claim being made. Reviewed on: 4th September 2017

Great

Great for young people still high for young people what but not in comparison to most would recommend and have done already Reviewed on: 27th August 2017

Great value

Easy application process. Great value especially with option to pay monthly and low excess. I haven't made a claim so can't comment on that. Reviewed on: 24th August 2017

Simple Insurance with grumble about fees.

Hasting provide simple insurance, good customer service and great rates. While they are transparent about fees etc at the start of your insurance, I believe they should do a little more to reduce them (cancellation, changes etc.) as technological advances make these "Admin" fees a little outdated. Example is a cancellation fee of £45 (cars/vans after 14 days) will take around 30 seconds to process, giving them an hourly "Admin" rate of £5400 per hour. There is no more of administrators running between offices and filing cabinets with cancellation documents and records posted between underwriters and brokers. Please understand that this isn't a slight on Hastings specifically, but the insurance industry in general. Hastings has the opportunity to buck this trend and become a frontrunner in fee-free (or low fee) insurance. Reviewed on: 24th August 2017

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Static caravan insurance
from NACO 4.79 from 302 reviews
Cycle insurance
from Sundays Insurance 4.63 from 740 reviews
Van insurance
from Acorn Insurance 4.32 from 10 reviews

Want to see more from Hastings Direct?

Van Insurance
from Hastings Direct 4.13 from 3 reviews
Personal loans
from Hastings Direct 4.00 from 119 reviews
Motorbike Insurance
from Hastings Direct 3.76 from 12 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub