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Hastings Direct: Car Insurance reviews

3.09
Based on 638 reviews, last reviewed 22nd Nov 2024
26% decrease in 5 star reviews
in the past 90 days
57% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024
Katie M's avatar
Katie M

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024
Carolina C's avatar
Carolina C

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (638)

Fantastic

5
money saving extra giving and so competitive Reviewed on: 13th July 2017

Fantastic

5
fast reliable lots of free extras and competitive prices Reviewed on: 13th July 2017

Fantastic

5
very quick and easy to use and renew,afforable and lots of extras at no extra cost Reviewed on: 13th July 2017

Dealt with quickly and easily

3
When my car insurance policy was up for renewal, Hastings Direct sent me my renewal quote. I went onto a comparison site to check what other quotes I could get and found they were much cheaper. I called Hastings customer services and told them how cheap the other quotes were, and complained about my higher renewal quote. They apologised profusely and said they would be able to give me a cheaper renewal if I would consider staying with them. Reviewed on: 9th July 2017

Failing to respond

1
They never answer my calls, and when I had an accident that wasn't my fault, they ignored paperwork meaning I couldn't claim. Reviewed on: 8th July 2017

Car insurance

4
I pay extra for add ons to my insurance such as roadside recovery and recently they've reduced how far away from home I can be for that recovery so I'm not too impressed by that. However, my renewal paperwork came through the post and they wanted to charge me an extra £200 per year despite me having 4 years no claims and 2 of those years being with Hastings. So I called in and they managed to get my premium price down by £500 per year. Safe to say I decided to stay with them for a 3rd year. Their customer service is good although due to high volumes of calls the length of time you can be waiting to speak to an advisor can be quite long on occasions. Reviewed on: 8th July 2017

Rubbish

1
Miscommunication, unhelpful, not value for money poor customer service Reviewed on: 7th July 2017

They were a company who offered great value for money

5
I switched to hastings direct after a long search as they offered the most comprehensive cover at the best price. Reviewed on: 7th July 2017

Good value for money company

4
I've never had a problem getting my car insured with Hastings. They're quick reliable and have lots of options to suit everyone. Reviewed on: 7th July 2017

Good customer service

5
Easy to deal with. Reasonable quotes, Reviewed on: 6th July 2017

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