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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.14 (647 reviews)

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3.08

Based on 647 reviews, last reviewed 1st Jul 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Hastings agreed to make a cash in lieu payment and c... Hastings agreed to make a cash in lieu payment and confirmed date for repairs to be done. Said payment would be 3-5 working days. Nearly 3 weeks on an... Read more Reviewed on: 1st July 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (647)

Fantastic helpful

Always use with ease competitive prices and great customer service Reviewed on: 29th July 2017

Good insurance covering essentials

Have had this insurance for second year running. Not had a problem, although look around on compare websites as you may get a cheaper deal for them than their renewal quote given. Overall happy with the service. Reviewed on: 28th July 2017

Great in a crisis

Having been hit by a driver who didn't report the accident to his insurance I thought I was going to have loads of hassle but hastings direct made everything easy. I"m more than happy to recommend. Reviewed on: 26th July 2017

Rubbish

A few months after my insurance ended with them they sent me a letter saying I'd been involved in a crash in my old car (I had changed the car whilst with them and notified the DVLA also). They failed to even look at that, as the date was months after I got a new car. They took my no claims off me too, which i was worried about affecting my new insurer. After many phone calls and hours on the phone they admitted that the car was not insured when the accident happened in my name, nor was it registered to me according to the DVLA therefore it had nothing to do with me! Reviewed on: 23rd July 2017

Easy Change Over

Great experience from quote to changing over. Quick easy and definitely value for money. Saving money and also picking the elements I wanted for my insurance. Reviewed on: 21st July 2017

Started great, went downhill

I held Hastings Premier car insurance for around four years. Initially it was great and an effective method for me. However, when it came to changing my car they did make it very difficult to get an effective quote and to access information about my current policy. When it came to renewing for my fifth year, despite being assured of a significant discount they offered me £1.50 less per month on what was already an effective policy. Even the customer services man agreed it was expensive and I would probably do better elsewhere! Reviewed on: 20th July 2017

Poor customer service

When attempting to contact Hastings as my policy had gone up £20 per month I had to call several times having waited lengthy amounts of time trying to get through. When I raised this with the member of staff my concerns were dismissed. I feel this did not promote good customer relations. Reviewed on: 20th July 2017

Just in the nick of time

I moved back to the Uk in February this year and needed a car for work. as I did not have internet connected straight away I had to get my car insurance over the phone. I found it difficult to find the telephone number for Hastings direct in the telephone directory, I eventually got a friend to look the number up for me, however once through to the company I found them very helpful and they even phoned me back as my credit on my phone was running low. I am happy with the price and cover given, fortunately I have not had to call on them yet, but overall I am pleased with the cover and service Reviewed on: 18th July 2017

Customer Service

Hastings Direct promise great rates, great customer service and ongoing support with your policy. Unfortunately they don't deliver even with their high prices. I have had issues with renewal which took me over two weeks to sort. A company to avoid at all costs. Reviewed on: 15th July 2017

Fantastic

money saving extra giving and so competitive Reviewed on: 13th July 2017

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