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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.77 (738 reviews)

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3.77

Based on 738 reviews, last reviewed 12th Sep 2026

2050% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

Best value Best value product for our needs, easy to set up Reviewed on: 12th September 2026

Latest lowest rating:

1

i was using the data box paired with my phone and ap... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other ind... Read more Reviewed on: 24th August 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (738)

comprehensive cover

overhaul quite good but expensive and like many insurance companies they take advantage of customers by putting their prices up quite significantly ever year Reviewed on: 6th July 2019

Fast and reliable service.

They helped me sort out a problem quickly. Reviewed on: 6th July 2019

Difficult to cancel

Was on hold for 10 minutes waiting to cancel the auto renew and then had to go through the re-quote process before they would let me go. Reviewed on: 6th July 2019

Excellent price good service

Really happy with my cover I am receiving with my car insurance Reviewed on: 6th July 2019

Good

Always been easy to get hold of and cheap Reviewed on: 6th July 2019

Great customer service and good prices

I have been with Hastings for several years and have no complaints. They have been helpful when I called the customer service to arrange cover and they have good prices. Reviewed on: 5th July 2019

kook elsewhere for insurance

I took out a policy with Hastings from money supermarket because it was cheap a few weeks before my renewal date as I knew I would get a cheap quote if I did that. But then 3-4 days before insurance started they rang me back and said I made a mistake on how long I had lived in this country. apparently there was a difference of 18 months (I have lived 47 years in this country) I knew I had filled it in correctly but I had no way of proving that. As a result they had to requote me and now it worked out 40% more than originally quoted. I know that insurance companies quote more when it gets close to renewal date so I was unable to get a cheaper quote. This is a scam that this company uses to get more money out of the customer. Reviewed on: 24th June 2019

Lack of Transparency

I took out car insurance with this provider online using MoneySupermarket. Com. When I received my policy a few minutes later, I discovered a couple of errors. Hastings direct had started my insurance a day earlier than I’d indicated on my online form. They had also reduced the value of my car. I called to advise them of the errors. I was told this could not be corrected without my policy being cancelled and re-quoted and I also need to take into account that the premium I originally paid may also increase when re-quoted. I informed HastingsDirect that I was not willing to pay a higher premium than that originally taken out and already paid in full. True to their word, they re-quoted my policy at a slightly higher amount than what I originally paid. When I refused to pay the difference in price, I was immediately told that if I cancel the policy, which incidentally is not even 24hrs old, I will be penalised £20 retainer fee! Apparently, this was noted on the website when I took out the policy, but HastingsDirect cannot even send me evidence to support this claim involving the £20 policy. I will be referring my complaint to the financial ombudsman as HastingsDirect are misleading consumers. Reviewed on: 20th June 2019

Worst customer service ever

I cancelled my policy last year and returned my certificate as per their policy. They did not refund me and I did not chase it up as it was a minimal amount. They recently tried to renew my policy which is disgraceful business practise in my view. So I phoned to tell them and was passed around a few departments. 30 minutes later I got to speak to a woman who told me they will be charging me £60 for two weeks "cancellation". My policy cost me £126 so they wanted nearly 50% more for failing to do their job. Today I received a threatening letter informing me they are taking the money or suing me. All while I am undergoing cancer treatment. thank you Hastings Direct. Will make sure everyone I know is aware how bad this company is. Reviewed on: 29th April 2019

con

I took out my policy thinking I was getting a web cam, when it arrived it was a device I had to get my garage to attach and it monitors every movement how you accelerate and brake etc. I then received an email informing my score was 39 and it had to be 40 or they will cancel my policy at the cost of £140. I am 60 driving for 40 years with 1 speeding offence 30 years ago! It's a rip off they should be ashamed of themselves Reviewed on: 18th April 2019

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