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David D

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Review of the Hastings Direct, Car insurance:

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Worst customer service ever

I cancelled my policy last year and returned my certificate as per their policy. They did not refund me and I did not chase it up as it was a minimal amount. They recently tried to renew my policy which is disgraceful business practise in my view. So I phoned to tell them and was passed around a few departments. 30 minutes later I got to speak to a woman who told me they will be charging me £60 for two weeks "cancellation". My policy cost me £126 so they wanted nearly 50% more for failing to do their job. Today I received a threatening letter informing me they are taking the money or suing me. All while I am undergoing cancer treatment. thank you Hastings Direct. Will make sure everyone I know is aware how bad this company is. Reviewed on: 29th April 2019

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