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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.14 (647 reviews)

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3.08

Based on 647 reviews, last reviewed 1st Jul 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Hastings agreed to make a cash in lieu payment and c... Hastings agreed to make a cash in lieu payment and confirmed date for repairs to be done. Said payment would be 3-5 working days. Nearly 3 weeks on an... Read more Reviewed on: 1st July 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (647)

Not bad insurance.

The only bad thing I would have to say about this insurance company is the quote they gave me to continue with them was only £16 less than my quote the year before. I had no accidents, no claims etc. In fact, I had gained a no claims discount with them, yet the price barely decreased. Reviewed on: 5th September 2017

So far so good!

Best quote price by a long margin and easy order process, but only been with them since September 1st so my review doesn't' contain any info about how they perform in the event of a claim being made. Reviewed on: 4th September 2017

Great

Great for young people still high for young people what but not in comparison to most would recommend and have done already Reviewed on: 27th August 2017

Great value

Easy application process. Great value especially with option to pay monthly and low excess. I haven't made a claim so can't comment on that. Reviewed on: 24th August 2017

Simple Insurance with grumble about fees.

Hasting provide simple insurance, good customer service and great rates. While they are transparent about fees etc at the start of your insurance, I believe they should do a little more to reduce them (cancellation, changes etc.) as technological advances make these "Admin" fees a little outdated. Example is a cancellation fee of £45 (cars/vans after 14 days) will take around 30 seconds to process, giving them an hourly "Admin" rate of £5400 per hour. There is no more of administrators running between offices and filing cabinets with cancellation documents and records posted between underwriters and brokers. Please understand that this isn't a slight on Hastings specifically, but the insurance industry in general. Hastings has the opportunity to buck this trend and become a frontrunner in fee-free (or low fee) insurance. Reviewed on: 24th August 2017

Car insurance

I been with Hasting car insurance now for a number of years i have found them helpful. And When I got a problem they are there to help me though it highly recommend. Reviewed on: 23rd August 2017

Easy to get hold of

Every time I have rung, I get through right away. The people are friendly and easy to talk to. Only issue as with all car insurance companies is the renewal quotes are ridiculous. However when you try as a new customer it's always so much cheaper. Other than that I've never had an issue with them. Reviewed on: 23rd August 2017

No hassle

No hassle online application. Fair price and great customer service. Reviewed on: 16th August 2017

Lost interest in its customers interest for profit

Used to be a customer but no longer. Tried to contact them about very expensive renewal which happens every year who the reduce cost. However this year wasted so much time trying to contact them and on last occasion told not to bother as list of people waiting was too long and try another time. I have to ring to cancel policy but will expect to wait hours as have done 4 times times. Used to be good but customer comes last now. Reviewed on: 14th August 2017

Very Good and reasonably priced

Very good experience of Hastings Direct and not extortionate renewals like other places - in fact remained the cheapest at renewal! Reviewed on: 13th August 2017

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