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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.16 (638 reviews)

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3.10

Based on 638 reviews, last reviewed 22nd Nov 2024

50% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (638)

Very Good and reasonably priced

Very good experience of Hastings Direct and not extortionate renewals like other places - in fact remained the cheapest at renewal! Reviewed on: 13th August 2017

Renewing car insurance

Good price for car insurance very dissapionted at how long you have to Waite in order to speak to a representative usually 20mins at least no matter what the time of day may consider looking elsewhere for better service in future. Reviewed on: 13th August 2017

Awful when needed

Written on behalf of a very busy friend: I have just been chatting to my friend & felt compelled to write something in the vain attempt that someone at Hastings Direct would read this, feel ashamed & pull their finger out. So, my friend insured his Land-Rover with Hastings in January 2017, for the value that he purchased it for less than 2 years ago, based on the fact they are not depreciating, & obviously paid a premium to do so. Over 5 weeks ago it was stolen from his place of work. After him chasing them on numerous occasions, and discovering that Hastings will have no involvement in the claim, but pass it to a 3rd party (after being passed to several other parties), he has just received an offer from the final 3rd party for considerably less than the value he insured the vehicle for 7 months ago and does not include the insured belongings inside. The offer is based on what the 3rd party is allowed to make, and if he wishes to contest it, he needs to contact Hastings, who have obviously passed on his details and it is no longer their issue. The ever decreasing circle. If my friend had been responsible for an accident, he would have received a courtesy car, but as his vehicle was stolen (which they have agreed after sending an investigator to his house to interview him) he is not entitled to any assistance. Their tag line is "Refreshingly straightforward car insurance". As long as you don't mind dealing with several 3rd parties, who eventually offer you a fixed amount, thousands below the amount you insured the vehicle for that they can not discuss further. Additional information (worth reading. Honest) My friend lost his wife recently, and used what he had to purchase the Land-Rover mentioned. He did so, to take his son, who is 4 years old camping. Specifically to give him something to look forward too.The booked camping trip was this week, and my friend has implored Hastings to resolve this situation to allow them to purchase a vehicle and not break the promise to his child. Their response, and this is the bit worth waiting for was "I'm afraid that is not my problem". "great value car insurance that won't leave you out in the cold" Reviewed on: 12th August 2017

Would Recommend

I've never had any problems with Hastings, been great for customer service and have always answered phones fairly quickly and sorted out any problems had without issue. Reviewed on: 10th August 2017

Mixed opinion but generally not that helpful

Not willing to easily make changes to policy , useless online service which you can never get in to , helpful phone service but high charges when you change a vehicle. Reviewed on: 5th August 2017

Hastings Car Insurance

Decent company that offered a competitive price. Even accepted changes to policy sorting the year without charging. Reviewed on: 5th August 2017

Abysmal

I have tried to contact them for 5 days in a row and been put on auto hold for over 30 minutes each time and I have also opened 'live' webchat each time in the hope that someone will respond. Not a chance. Truly awful company and unfortunately you don't realise until you try to contact them. Dread to think what would happen if you had a claim. I actually wanted to upgrade my policy. Reviewed on: 4th August 2017

Appalling service

Unacceptable service from a company that is cynically auto renewing and despite writing and emailing in I no longer had the vehicle AND did not want to auto renew they have charged me a cancellation fee. This firm is appalling, cynical and everything that is wrong with the UK car insurance industry. Avoid at all costs, they lack integrity and transparency. Reviewed on: 4th August 2017

Rubbish, rip off broker

Fee after fee, don't buy of try change a policy, or have an accident. Call centre run by muppets Reviewed on: 1st August 2017

excellent ...

This company are literally the best .... you can speak to people .. they give the best service and advice ... to help you save money Reviewed on: 1st August 2017

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