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Gary Jones

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Review of the Hastings Direct, Car insurance:

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Simple Insurance with grumble about fees.

Hasting provide simple insurance, good customer service and great rates. While they are transparent about fees etc at the start of your insurance, I believe they should do a little more to reduce them (cancellation, changes etc.) as technological advances make these "Admin" fees a little outdated. Example is a cancellation fee of £45 (cars/vans after 14 days) will take around 30 seconds to process, giving them an hourly "Admin" rate of £5400 per hour. There is no more of administrators running between offices and filing cabinets with cancellation documents and records posted between underwriters and brokers. Please understand that this isn't a slight on Hastings specifically, but the insurance industry in general. Hastings has the opportunity to buck this trend and become a frontrunner in fee-free (or low fee) insurance. Reviewed on: 24th August 2017

Review of the RateSetter, Loans:

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Simple Borrowing, Made Simpler.

RateSetter make the process of Borrowing 10x easier than it will ever be with a bank. An all round star company with great customer service and great rates. Reviewed on: 24th August 2017

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