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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.14 (647 reviews)

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3.08

Based on 647 reviews, last reviewed 1st Jul 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Hastings agreed to make a cash in lieu payment and c... Hastings agreed to make a cash in lieu payment and confirmed date for repairs to be done. Said payment would be 3-5 working days. Nearly 3 weeks on an... Read more Reviewed on: 1st July 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (647)

fabulous company

great quote, with lots of added extras. customer service is wonderful and any problems/claims are swiftly dealt with Reviewed on: 26th September 2017

Simple, well priced and just what I needed!

Says it all in the title, couldn't ask for any more. Well priced premium, handy 'live chat' to use if unsure of anything and quick, to the point answers! Reviewed on: 25th September 2017

Good price - easy purchase!

I bought my car insurance with Hastings recently as it was the most competitive on the market AND it had all the cover I needed! I had a few queries and used their 'live chat' to get these answered, it was quick, easy and hassle-free! Would definitely recommend them. Hopefully, they offer a competitive price next year as I am not looking to switch again! Reviewed on: 25th September 2017

Great

Quick to organise and great price Reviewed on: 21st September 2017

great

great company, no hassle, very helpful. Reviewed on: 21st September 2017

Cheapest but not the easiest

Hastings Direct were the cheapest for my policy by far. There were a number of different choices to add on to make the policy more expensive which was useful for a young driver. I had a few issues using their website though; I had to complete my application 3 times due to the website timing out for no reason and it was a bit difficult to understand what each of the 'extras' was going to cover me for and therefore, what wasn't actually covered in the policy to start with. Reviewed on: 20th September 2017

Quick service

They are quick to process your claim and you do not have to wait on the phone for long. Reviewed on: 18th September 2017

Cheap and easy to use

Cheap and easy to use. Amazing custormer service that are happy to help with anything. Would recommend Reviewed on: 13th September 2017

Excellent black box service

It had kept my insurance down a lot and it was the best insurance I could get for under £1,000 Reviewed on: 7th September 2017

Hassle free

My car was driven into when parked and empty. Hastings Direct had my car assessed, offered me a courtesy car, and when they wrote off my car as a total loss, offered me a reasonable price for it. A cheque for the amount they offered arrived shortly afterwards. Hassle free so far (apart from some of the companies working on their behalf re-asking for the same info). Got their premium insurance with zero excess for much less than other car insurers. Reviewed on: 6th September 2017

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