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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.77 (738 reviews)

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3.77

Based on 738 reviews, last reviewed 12th Sep 2026

2050% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

Best value Best value product for our needs, easy to set up Reviewed on: 12th September 2026

Latest lowest rating:

1

i was using the data box paired with my phone and ap... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other ind... Read more Reviewed on: 24th August 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (738)

Competative

Price wise and value for money a good deal Reviewed on: 2nd August 2019

Easy and simple process.

Never had a bad experience with Hastings Direct. Easy and simple process, absolutely no problems. Reviewed on: 1st August 2019

Very good

Helpful when we wrecked our car and paid out our claim Reviewed on: 30th July 2019

Excellent customer service

After a motorbike driving into the back of me getting the car repaired was simple and hassle free Reviewed on: 30th July 2019

good

Simple and easy insurance done quickly on website Reviewed on: 29th July 2019

Website and customer service

I found the website very easy to navigate around, its also got all of the relevant information about your policy in just a couple of quick clicks. Customer service have also been great whilst i have had my policy. Reviewed on: 29th July 2019

An insurance company you can rely on

Been with Hastings for several years & never had a problem with them at all Reviewed on: 29th July 2019

Good for first time insurance

Good for first time insurance on the first deposit, always call when they send through the renewal price as it can be made cheaper then they estimate. Reviewed on: 24th July 2019

So far so good

The smart wheels box seems to be very accurate, and isn't too harsh scoring Reviewed on: 19th July 2019

Great service

Great product just what we need excellent customer service Reviewed on: 18th July 2019

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