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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.16 (638 reviews)

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3.10

Based on 638 reviews, last reviewed 22nd Nov 2024

50% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (638)

Hassle free

My car was driven into when parked and empty. Hastings Direct had my car assessed, offered me a courtesy car, and when they wrote off my car as a total loss, offered me a reasonable price for it. A cheque for the amount they offered arrived shortly afterwards. Hassle free so far (apart from some of the companies working on their behalf re-asking for the same info). Got their premium insurance with zero excess for much less than other car insurers. Reviewed on: 6th September 2017

Not bad insurance.

The only bad thing I would have to say about this insurance company is the quote they gave me to continue with them was only £16 less than my quote the year before. I had no accidents, no claims etc. In fact, I had gained a no claims discount with them, yet the price barely decreased. Reviewed on: 5th September 2017

So far so good!

Best quote price by a long margin and easy order process, but only been with them since September 1st so my review doesn't' contain any info about how they perform in the event of a claim being made. Reviewed on: 4th September 2017

Great

Great for young people still high for young people what but not in comparison to most would recommend and have done already Reviewed on: 27th August 2017

Great value

Easy application process. Great value especially with option to pay monthly and low excess. I haven't made a claim so can't comment on that. Reviewed on: 24th August 2017

Simple Insurance with grumble about fees.

Hasting provide simple insurance, good customer service and great rates. While they are transparent about fees etc at the start of your insurance, I believe they should do a little more to reduce them (cancellation, changes etc.) as technological advances make these "Admin" fees a little outdated. Example is a cancellation fee of £45 (cars/vans after 14 days) will take around 30 seconds to process, giving them an hourly "Admin" rate of £5400 per hour. There is no more of administrators running between offices and filing cabinets with cancellation documents and records posted between underwriters and brokers. Please understand that this isn't a slight on Hastings specifically, but the insurance industry in general. Hastings has the opportunity to buck this trend and become a frontrunner in fee-free (or low fee) insurance. Reviewed on: 24th August 2017

Car insurance

I been with Hasting car insurance now for a number of years i have found them helpful. And When I got a problem they are there to help me though it highly recommend. Reviewed on: 23rd August 2017

Easy to get hold of

Every time I have rung, I get through right away. The people are friendly and easy to talk to. Only issue as with all car insurance companies is the renewal quotes are ridiculous. However when you try as a new customer it's always so much cheaper. Other than that I've never had an issue with them. Reviewed on: 23rd August 2017

No hassle

No hassle online application. Fair price and great customer service. Reviewed on: 16th August 2017

Lost interest in its customers interest for profit

Used to be a customer but no longer. Tried to contact them about very expensive renewal which happens every year who the reduce cost. However this year wasted so much time trying to contact them and on last occasion told not to bother as list of people waiting was too long and try another time. I have to ring to cancel policy but will expect to wait hours as have done 4 times times. Used to be good but customer comes last now. Reviewed on: 14th August 2017

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