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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.14 (647 reviews)

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3.08

Based on 647 reviews, last reviewed 1st Jul 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Hastings agreed to make a cash in lieu payment and c... Hastings agreed to make a cash in lieu payment and confirmed date for repairs to be done. Said payment would be 3-5 working days. Nearly 3 weeks on an... Read more Reviewed on: 1st July 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (647)

Good rates

Moved to tnemon a comparison site 3 years ago. Always competitive when it comes to renewal. Reviewed on: 8th November 2017

Hastings

I had a little bump last year and Hasting's were great- very quick and straightforward service. Although I was a little shocked to see how much my premium had gone up this year, they were happy to help in bringing this down so that I stayed a loyal customer! Reviewed on: 1st October 2017

I am Number one

They treat you with respect (yes we know they all want your money at the end of the day) but for someone that goes out of their way to help you it definitely makes it easier and less stressful when renewing Reviewed on: 1st October 2017

Cheap Car Insurane Quotes

I've been with Hastings Direct for 3 years now, and they have always had the lowest quotes / requotes for my Car Insurance. I know that quotes are subject to a lot of individual factors - but for me I've had no problems with them at all. Reviewed on: 1st October 2017

Low cost insurance with breakdown cover

Full comprehensive insurance is among the cheapest I've found. Added bonus of breakdown cover makes this the best value for me. Reviewed on: 1st October 2017

Nothing too much trouble

Wonderful customer service team, was able to resolve my queries with minimum fuss and it was quick and easy to get proof of no claims discount. Reviewed on: 1st October 2017

Cheap and efficient!

A year after passing my test, somebody reversed into me and wrote off my car, hastings sorted everything out within 2 weeks and I got a lovely courtesy car! Prices are the best ive found with no box! Reviewed on: 30th September 2017

Nightmare when it comes to making a claim

I've never known such a prolonged claim experience. We kept getting passed through to different claims handlers who kept asking us exactly the same questions! Do they not all have access to the same systems? They then pass your claim on to yet another company who deals with getting the car assessed etc, which meant more asking the same questions. I know their prices are good however you pay for what you get and the experience with this company is dire. Reviewed on: 30th September 2017

Amazing service

Always helpful and affordable service get really good quotes Reviewed on: 30th September 2017

Very keen to help

Sorted out my insurance when my situation was changing and kept the price lower than comparison sites Reviewed on: 29th September 2017

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