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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.19 (684 reviews)

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3.19

Based on 684 reviews, last reviewed 12th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

5

Brilliant Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has ... Read more Reviewed on: 7th June 2026

Latest lowest rating:

1

Had a accident,rung a management company by mistake,... Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out wha... Read more Reviewed on: 12th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (684)

Hastings Direct is fine

I've been with Hastings Direct for a few years and never had any problems. As with most car insurance companies, they put up the renewal price every year and are haggled down again, which doesn't show loyal customers much respect or thanks, but are otherwise good. Reviewed on: 22nd September 2018

Car insurance

I’ve been with them the past few years, there excess price is amazing only £95 and also windscreen cover is only £25 for a chip £100 for a whole screen replace best price I found, also when a insurance company gave me a better quote they matched the price, you get threw to customer service very fast and they help you with any problem Reviewed on: 22nd September 2018

Easy to contact

I have had no problems with Hastings and they was one of the cheapest options with alot Included and easy to contact Reviewed on: 21st September 2018

I renew every year

Every year i shop around and compare quotes but hastings always comes up as the cheapest- their staff are always friendly and helpful whenever i have had to get in touch Reviewed on: 21st September 2018

Never had an issue

They have always been excellent and very friendly to deal with Reviewed on: 17th September 2018

Great insurance

Cheapest for my car considering I had an accident a few years ago. Had a cracked windscreen to replace a couple of months ago and they were very helpful and efficient in supporting me through the claim. Reviewed on: 9th September 2018

Second Year still happy

Easy, straightforward and helpful. Reviewed on: 9th September 2018

Cheap insurance with everything we need

We like Hastings Direct as their insurance prices are always reasonalbe and they offer the same cover as much more expensive insurance providers. Reviewed on: 25th August 2018

All the cover, less of the cost

I used a search engine to find car insurance and Hastings Direct,whilst not the bargain basement bottom, was very competitive and offered all I needed such as a courtesy car for a really good price.I went with them and all communication has been fabulous so why pay more for a " name " very pleased with them. Reviewed on: 18th August 2018

Changing car on the insurance

I bought a new car due to there being problems with my previous one. I had been insured with them for two years prior. I phoned to change my car on my insurance (already paying £600) and they quoted an extra £1200 on top of my existing £600 I already paid. I was extremely disappointed as I was a happy customer at this point and never had a problem with them. Reviewed on: 9th August 2018

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