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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.14 (647 reviews)

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3.08

Based on 647 reviews, last reviewed 1st Jul 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Hastings agreed to make a cash in lieu payment and c... Hastings agreed to make a cash in lieu payment and confirmed date for repairs to be done. Said payment would be 3-5 working days. Nearly 3 weeks on an... Read more Reviewed on: 1st July 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (647)

Insurance if you've got patience

Straight-forward insurance but be prepared to pay through the nose if you want to make changes to the policy Reviewed on: 5th April 2018

Poor customer service

Have tried to contact them for almost a week to cancel my policy renewal but the online service keeps saying not working and the phone number averages 20mins to answer, by-which time I've become so frustrated that I've hung up. Oddly my policy has gone up by Â£50 but if I go on their website its Â£50 cheaper for exactly the same, having got through to an operator they said they could get the price lowered!!!!!!!! why not do that anyway and keep a customer? Reviewed on: 3rd April 2018

Smashed car window

Recently had my car’s rear window smashed and suitcase stolen which was in the boot. Was dealt with appallingly by Hastings at the time. Very disappointed. But since reporting complaint am awaiting a response, so I’ll update my review depending on how that goes... Reviewed on: 28th March 2018

Tried cancelling a policy

Tried cancelling a policy, but really un helpful. Took over a hour to cancel. When asked to speak to a manger had to give a explanation on why. WILL NOT USE AGAIN. NOT RECOMMENDED!!!! Reviewed on: 12th February 2018

Rip off company

Never ever use this company. Rip off merchants. My car has been scrapped but instead of a piddly Â£20 ish refund no....they charge me a Â£45 cancellation fee and I owe them to cancel! Team leader was a waste of space. Would have got more help from talking to my dog that him!! Registered a complaint but looking at these reviews don't expect much! Car drivers don't use the company. Then they may have to become more customer centric! Reviewed on: 30th January 2018

Very poor, in fact "unresponsive", communication

Very poor, in fact "unresponsive", communication Communication and time taken to resolve claims is very VERY poor. It has been left to me all the way through my claim to chase Hastings for response. Continually promised a call back by relevant departments - but nothing! Totally unresponsive. Its now 5 weeks since my claim and still not resolved! Reviewed on: 22nd January 2018

Cheap and cheerful

Hastings direct is always towards the cheaper end on price comparison site. The customer service staff and helpful and I’ve always had a positive experience with them for car insurance Reviewed on: 8th January 2018

Great

Dealt with my claim quickly and professionaly Reviewed on: 4th January 2018

Rip Off

Bought my new car got insurance there was a one week delay in transferring my private plate to my new vehicle rang Hastings who charged me £20 for changing a number plate on a policy truly shocking never seen such money grabbing antics before from any insurance companies. Be warned Reviewed on: 23rd November 2017

Cheapest quote

Gave the cheapest quote. Hassle-free application process. However, a bit too complicated when trying to change something midway through the year. Reviewed on: 22nd November 2017

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