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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.77 (738 reviews)

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3.77

Based on 738 reviews, last reviewed 12th Sep 2026

2050% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

Best value Best value product for our needs, easy to set up Reviewed on: 12th September 2026

Latest lowest rating:

1

i was using the data box paired with my phone and ap... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other ind... Read more Reviewed on: 24th August 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (738)

Great customer service

I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the phone with was friendly and very helpful. Fantastic company! Reviewed on: 9th September 2019

Good customer service

Overall good. The customer reps are knowledgeable and helpful. Reviewed on: 5th September 2019

No issues so far!

Very easy and simple process to get a quote and purchase insurance, great app, no issues so far! Reviewed on: 4th September 2019

Ok

They're an alright company, don't promote customer loyalty with good offers after 12 months though Reviewed on: 4th September 2019

Solid Car Insurance at great price

Having been with a competitor for years Hastings Direct worked out a cheaper, more comprehensive no-nonsense alternative. Job done. :) Reviewed on: 1st September 2019

Very easy to deal with, straightforward and very reasonable/accessible.

Good availability and flexibility and great prices. The only downside, if unsurprising, was to get the best price I had to give them details that theoretically enable them to auto-renew if I don't keep tabs on it. Reviewed on: 1st September 2019

renewal

although initially my renewal had gone up 25%, one quick phone call and they beat all comparison site quotes for even better cover Reviewed on: 1st September 2019

Fantastic price

Fantastic prize and easy to use website definitely recommend Reviewed on: 1st September 2019

Best Price

Came up as best price of comparison sites. Reviewed on: 31st August 2019

good reasonable prices

been with hastings a few years now and there prices are very competitive Reviewed on: 30th August 2019

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