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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.77
Based on 738 reviews, last reviewed 12th Sep 2026
2050% increase in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
38%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
4%
See only 1 star reviews
33%

Latest highest rating:

5

Best value Best value product for our needs, easy to set up Reviewed on: 12th September 2026
Naida's avatar
Naida

Latest lowest rating:

1

i was using the data box paired with my phone and ap... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other ind... Read more Reviewed on: 24th August 2026
Mr R's avatar
Mr R
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (738)

Slow and frustrating claims process...

1
You only find out how good an insurance company is when you have to make a claim, needless to say I will not ever use Hastings Direct again and I would actively advise against anyone using them. Following numerous mistakes or 'misunderstandings' as they put it, on their part, I have been without a car for 3 weeks and counting. 10 days ago it was confirmed it would be written off and I was given a figure, at which point I asked if we could negotiate the figure due to mistakes and delays they had made up to that point. The total loss department is only open Monday to Friday 9am-5pm, so when you work those hours and can't have your phone on you at work you invariably struggle to talk to anyone about it. I was told on Tuesday this week I could have a measly £35 compensation, I said that wasn't good enough and they said they would call me back on Wednesday. It is now Friday and after another two emails to them and a phone call, they finally called me back and offered £50. I might as well have saved my breath and my time, I would have been better off. So they have processed my payment today and now its the waiting game as it might take 5 working days to clear in my account... Reviewed on: 21st February 2020
Helen W's avatar
Helen W

Terrible Company

1
Tried to add my partner to my car policy with Hastings Direct, but was unable to, but they told me I could take out a new policy with them for over £500 plus a cancellation fee despite the fact I had paid 12 month premium in advance. Worst customer retention policy ever. Would not recommend. Reviewed on: 19th February 2020
Joanne McHarg's avatar
Joanne McHarg

astonishingly bad insurance company

1
I had only 2 payments of £31 left on my car insurance before the next renewal but i have just got a disability car so i rang them and told them i no longer had my car and wished to cancel my insurance,,,THEY WANTED £59 FOR ME TO CANCEL MY INSURANCE,,,So they still wanted me to pay almost the full insurance,(except for £3) even though i have no longer got the car,,,needless to say,i told them there was absolutely no way i am paying them that amount to cancel my insurance but they insisted so i told them to get LOST and went on my online banking and cancelled the direct debit to them,,,they can whistle for it... Reviewed on: 3rd February 2020
Shane Mclean's avatar
Shane Mclean

Disappointed

1
Absolutely disgusted, been with Hastings for 5 years and they se d an email this year saying can't renew my policy as won't insure me . When I call can't tell me why! They didn't mind taking my money and I didn't claim at all in this time and never missed a payment. So just don't get it! No wonder they gave a bad reputation. Reviewed on: 10th January 2020
Wendy Shelley 's avatar
Wendy Shelley

Good service

5
great service when my car was recently fixed after a small accident Reviewed on: 30th November 2019
clare lewis's avatar
clare lewis

Not needed much

4
I’m not truly able to rate the service as I currently have not needed to claim on my insurance however they have always been polite and helpful during setup. Reviewed on: 14th September 2019
Abaker's avatar
Abaker

Excellent

5
Reduced my monthly payments by £40 this year - good service Reviewed on: 14th September 2019
Cerys John's avatar
Cerys John

Car insurance

3
Competitive first year quote but auto renewal was almost double Reviewed on: 14th September 2019
Rob's avatar
Rob

Good service

4
Have had car insurance with Hastings Smartmiles for 3 years ago and don't have any complaints. Easy to contact and app is great to keep track of black box recordings. Reviewed on: 14th September 2019
Sarah-Jane C's avatar
Sarah-Jane C

Great customer service

5
Have always had good customer service with Hastings for my car insurance. They have always tried to give me the best prices for my policy Reviewed on: 13th September 2019
GeoCasey's avatar
GeoCasey

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