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Hastings Direct: Car Insurance reviews

3.10
Based on 638 reviews, last reviewed 22nd Nov 2024
50% decrease in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024
Katie M's avatar
Katie M

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024
Carolina C's avatar
Carolina C

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (638)

Unhelpful company

1
Unhelpful company, canceled my insurance based on too many quotes. Reviewed on: 13th April 2018

Insurance if you've got patience

3
Straight-forward insurance but be prepared to pay through the nose if you want to make changes to the policy Reviewed on: 5th April 2018

Poor customer service

1
Have tried to contact them for almost a week to cancel my policy renewal but the online service keeps saying not working and the phone number averages 20mins to answer, by-which time I've become so frustrated that I've hung up. Oddly my policy has gone up by £50 but if I go on their website its £50 cheaper for exactly the same, having got through to an operator they said they could get the price lowered!!!!!!!! why not do that anyway and keep a customer?    Reviewed on: 3rd April 2018

Smashed car window

1
Recently had my car’s rear window smashed and suitcase stolen which was in the boot. Was dealt with appallingly by Hastings at the time. Very disappointed. But since reporting complaint am awaiting a response, so I’ll update my review depending on how that goes... Reviewed on: 28th March 2018

Tried cancelling a policy

1
Tried cancelling a policy, but really un helpful. Took over a hour to cancel. When asked to speak to a manger had to give a explanation on why. WILL NOT USE AGAIN. NOT RECOMMENDED!!!! Reviewed on: 12th February 2018

Rip off company

1
Never ever use this company. Rip off merchants. My car has been scrapped but instead of a piddly £20 ish refund no....they charge me a £45 cancellation fee and I owe them to cancel! Team leader was a waste of space. Would have got more help from talking to my dog that him!! Registered a complaint but looking at these reviews don't expect much! Car drivers don't use the company. Then they may have to become more customer centric! Reviewed on: 30th January 2018

Very poor, in fact "unresponsive", communication

1
Very poor, in fact "unresponsive", communication Communication and time taken to resolve claims is very VERY poor. It has been left to me all the way through my claim to chase Hastings for response. Continually promised a call back by relevant departments - but nothing! Totally unresponsive. Its now 5 weeks since my claim and still not resolved! Reviewed on: 22nd January 2018

Cheap and cheerful

4
Hastings direct is always towards the cheaper end on price comparison site. The customer service staff and helpful and I’ve always had a positive experience with them for car insurance Reviewed on: 8th January 2018

Great

5
Dealt with my claim quickly and professionaly Reviewed on: 4th January 2018

Rip Off

1
Bought my new car got insurance there was a one week delay in transferring my private plate to my new vehicle rang Hastings who charged me £20 for changing a number plate on a policy truly shocking never seen such money grabbing antics before from any insurance companies. Be warned Reviewed on: 23rd November 2017

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