Write a review

Newsletter

Go to business site

Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.19 (684 reviews)

View other Hastings Direct products

3.19

Based on 684 reviews, last reviewed 12th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

5

Brilliant Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has ... Read more Reviewed on: 7th June 2026

Latest lowest rating:

1

Had a accident,rung a management company by mistake,... Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out wha... Read more Reviewed on: 12th June 2026

Read all reviews Write a review

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Review Hastings Direct: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Hastings Direct Car insurance reviews (684)

There when you need them most

forget advertising, this company is there when you need them most, I got stuck in the middle of nowhere and phoned direct from the app they came to my aid within the hour, which sounds bad, but it was near Christmas and freezing weather, it was also 3am. the lady on the phone was very polite and the whole experience was easy. I highly recommend. Reviewed on: 14th July 2019

Fantastic & reliable insurance

Really pleased with Hastings Direct car insurance, they value their customers and have great customer service. Reviewed on: 13th July 2019

Essential product: cheap, no frills, limited

I haven't had a lot of issues with Hastings, but I've not had a crash since I joined them a little under a year ago. Unlike every other insurance company I've had in the past, Hastings Essential doesn't allow you to drive other peoples' cars with 3rd party cover only, which is a bit limiting. Otherwise, fairly standard insurance and very cheap. Reviewed on: 12th July 2019

Great value with great service

The price is always reasonable and the customer service is fantastic. Always helpful and able to resolve issues quickly. Reviewed on: 8th July 2019

Good company

Good customer service and communication services. Prices are little higher than average but the services make up for it. Reviewed on: 6th July 2019

Loyal customer

I've been with Hastings for years now and never had any issues. Very friendly team, and they've recently added more options to your online account to make changing names/ cars etc much easier to do. Reviewed on: 6th July 2019

comprehensive cover

overhaul quite good but expensive and like many insurance companies they take advantage of customers by putting their prices up quite significantly ever year Reviewed on: 6th July 2019

Fast and reliable service.

They helped me sort out a problem quickly. Reviewed on: 6th July 2019

Difficult to cancel

Was on hold for 10 minutes waiting to cancel the auto renew and then had to go through the re-quote process before they would let me go. Reviewed on: 6th July 2019

Excellent price good service

Really happy with my cover I am receiving with my car insurance Reviewed on: 6th July 2019

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Caravan Cover
from Caravan and Motorhome Club 4.84 from 13025 reviews
Van Insurance
from Swinton Insurance 2.91 from 9 reviews
Taxi insurance
from Insurd 0.00 from 0 reviews

Want to see more from Hastings Direct?

Van Insurance
from Hastings Direct 4.13 from 3 reviews
Personal loans
from Hastings Direct 4.01 from 119 reviews
Motorbike Insurance
from Hastings Direct 3.76 from 12 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub