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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.77 (738 reviews)

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3.77

Based on 738 reviews, last reviewed 12th Sep 2026

2050% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

Best value Best value product for our needs, easy to set up Reviewed on: 12th September 2026

Latest lowest rating:

1

i was using the data box paired with my phone and ap... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other ind... Read more Reviewed on: 24th August 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (738)

Definitely room for improvement

First off I was happy with my quote when I first took out my car insurance with Hastings direct, it was actually the cheapest one showing on compare the market. The online process was easy and straightforward. I pay monthly and thankfully there wasn’t a huge upfront payment to be made. I was disappointed during the COVID-19 pandemic, as we were in full lockdown, I wasn’t even using my car for weeks On end, but still had to pay a hefty monthly bill for a car that was just sat on my driveway. I asked the company if they could suspend my insurance for a month, thus meaning I could miss a payment, nope that wasn’t possible, i’d have to cancel my insurance altogether. I was mainly upset because another well known insurance company was offering a coronavirus refund to all of their customers, now that’s a goodwill gesture. After all of that, my insurance is due for renewal soon and Hastings has emailed to let me know that if I renew with them, then I can keep paying the same payments every month for another year, the figure hasn’t even dropped slightly. I go look on compare the market again and a quote with Hastings direct is showing up as £50 cheaper than what they’re offering me in my email! Robbers. Reviewed on: 4th September 2020

Good price

Had insured with them for years Reviewed on: 4th September 2020

All ways kept me informed

Kept me in my budget and given me the best options for my driving experience Reviewed on: 25th August 2020

Always the cheapest policy

Great value policies for under 25s. Friendly customer service staff. Reviewed on: 24th August 2020

Great Value

Great customer service, unbeaten on price for the quality of cover. Reviewed on: 23rd August 2020

Total lack of customer service

Took 2 months to get a payout on a no fault collision after Hastings passed responsibility to Enterprise and Incident Management Solutions, who were totally ineffective. No communication on progress (more accurately the lack of progress) with me having to constantly try to get information. Eventually passed back to Hastings, who delayed processes and dragged things out and again a lack of communication. A company to avoid!!! Reviewed on: 27th July 2020

Poor service

They made making a simple change to my policy hard work. Overseas call centre (South Africa?) with a call handler who just couldn't seem to understand my request. It took several calls and having to escalate my complaint to get the matter resolved. Reviewed on: 19th July 2020

Good Value

Good value insurance , and would recommend Reviewed on: 18th July 2020

bad company

bad company canceled policy with them over the phone and paid £58 fee, 1 week later found out they were taken £17 a month for cancelation fees also, no mention of this on the phone complete made up charges to exploit me. Technical terms theft. i was also stupid to take out another policy with the promise of £58 refund for a new policy, blah blah blah. avoid this company is my advice and don't be sucked into there cheap quotes, they will also try to extort money from you if you pay in full for the policy and have incorrect personal details.(they will search your personal details via price comparisons sites to see if you made things up) they make money from this and cancelation fees. proberley would be nightmare to claim. have now gone to a proper insurence company, more expensive but peace of mind. Reviewed on: 18th July 2020

Great value but beware of renewal hikes

I’ve been with Hastings for 7 years. Fortunately I have not had to make a claim except for a chipped windscreen. However when I have had to contact them for whatever reason they have been very friendly and helpful. The only thing to watch out for is how much they hike up the renewal costs each year. If you do a comparison you will find the same insurance for maybe £200-£300 cheaper. So never auto renew without giving them a call and negotiating first! Reviewed on: 15th July 2020

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