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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.19 (684 reviews)

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3.19

Based on 684 reviews, last reviewed 12th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

5

Brilliant Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has ... Read more Reviewed on: 7th June 2026

Latest lowest rating:

1

Had a accident,rung a management company by mistake,... Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out wha... Read more Reviewed on: 12th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (684)

good

Simple and easy insurance done quickly on website Reviewed on: 29th July 2019

Website and customer service

I found the website very easy to navigate around, its also got all of the relevant information about your policy in just a couple of quick clicks. Customer service have also been great whilst i have had my policy. Reviewed on: 29th July 2019

An insurance company you can rely on

Been with Hastings for several years & never had a problem with them at all Reviewed on: 29th July 2019

Good for first time insurance

Good for first time insurance on the first deposit, always call when they send through the renewal price as it can be made cheaper then they estimate. Reviewed on: 24th July 2019

So far so good

The smart wheels box seems to be very accurate, and isn't too harsh scoring Reviewed on: 19th July 2019

Great service

Great product just what we need excellent customer service Reviewed on: 18th July 2019

Scammers

Total scam. Give you a good price then call you up to "verify" your details only then to tell you that the "verification process" has added another £100 to your premium and either pay up or cancel (which costs you of course through cancellation fees!). If they are this intent on fleecing you 5 days in to your contract goodness knows what length they'll go to to avoid paying out if you ever did need to claim! Avoid like the plague or it'll cost you more than you think. Reviewed on: 18th July 2019

Great company

Great value for money for a younger driver, easy renewal with cheaper prices than other companies on the market Reviewed on: 16th July 2019

Disorganised and liars

Awful experience following an accident get passed from pillar to post, constant misinformation (and in some case down right lies), always having to chase for answers and just generally incredibly unhelpful. Didn't collect the car for ages so was reported abandoned, took nearly two weeks to provide courtesy car, decided the claim was at fault when it wasn't, wrote off then sold on the car without transferring details so received numerous parking fines for months afterwards, undervalued the car, claimed was handled by 10+ people one of who said it had been settled and paid out in full and there was nothing that could be changed as I had accepted fault when that was not the case... Really just a completely awful experience Reviewed on: 16th July 2019

Good, cheap, simple

Never had to claim but very reasonable prices and good signup process Reviewed on: 15th July 2019

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