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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.04 (676 reviews)

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3.04

Based on 676 reviews, last reviewed 23rd Feb 2026

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (676)

Disorganised and liars

Awful experience following an accident get passed from pillar to post, constant misinformation (and in some case down right lies), always having to chase for answers and just generally incredibly unhelpful. Didn't collect the car for ages so was reported abandoned, took nearly two weeks to provide courtesy car, decided the claim was at fault when it wasn't, wrote off then sold on the car without transferring details so received numerous parking fines for months afterwards, undervalued the car, claimed was handled by 10+ people one of who said it had been settled and paid out in full and there was nothing that could be changed as I had accepted fault when that was not the case... Really just a completely awful experience Reviewed on: 16th July 2019

Good, cheap, simple

Never had to claim but very reasonable prices and good signup process Reviewed on: 15th July 2019

There when you need them most

forget advertising, this company is there when you need them most, I got stuck in the middle of nowhere and phoned direct from the app they came to my aid within the hour, which sounds bad, but it was near Christmas and freezing weather, it was also 3am. the lady on the phone was very polite and the whole experience was easy. I highly recommend. Reviewed on: 14th July 2019

Fantastic & reliable insurance

Really pleased with Hastings Direct car insurance, they value their customers and have great customer service. Reviewed on: 13th July 2019

Essential product: cheap, no frills, limited

I haven't had a lot of issues with Hastings, but I've not had a crash since I joined them a little under a year ago. Unlike every other insurance company I've had in the past, Hastings Essential doesn't allow you to drive other peoples' cars with 3rd party cover only, which is a bit limiting. Otherwise, fairly standard insurance and very cheap. Reviewed on: 12th July 2019

Great value with great service

The price is always reasonable and the customer service is fantastic. Always helpful and able to resolve issues quickly. Reviewed on: 8th July 2019

Good company

Good customer service and communication services. Prices are little higher than average but the services make up for it. Reviewed on: 6th July 2019

Loyal customer

I've been with Hastings for years now and never had any issues. Very friendly team, and they've recently added more options to your online account to make changing names/ cars etc much easier to do. Reviewed on: 6th July 2019

comprehensive cover

overhaul quite good but expensive and like many insurance companies they take advantage of customers by putting their prices up quite significantly ever year Reviewed on: 6th July 2019

Fast and reliable service.

They helped me sort out a problem quickly. Reviewed on: 6th July 2019

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