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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.19 (684 reviews)

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3.19

Based on 684 reviews, last reviewed 12th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

5

Brilliant Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has ... Read more Reviewed on: 7th June 2026

Latest lowest rating:

1

Had a accident,rung a management company by mistake,... Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out wha... Read more Reviewed on: 12th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (684)

use them

i have not had a problem with them and they are fairly well priced Reviewed on: 18th August 2019

Always helpful

I have been with Hastings for 5 years and have always had an amazing experience with them Reviewed on: 18th August 2019

Very easy to use and good coverage

They have been so helpful for example when I didn’t understand the website they chatted me through what I had to do and let me do it online rather than over the phone to give me a cheaper quote. Every time I have called they have been clear, understanding and very helpful Reviewed on: 15th August 2019

Simple

Super straight forward process, app has everything you need. Particularly pleased by the ease with which I could add a driver to my policy. Reviewed on: 15th August 2019

Always Seem to Win

they always seem to be the cheapest, even when they renew high you go online find it cheaper and they will match it. Never had any issues contacting them or sorting any issues. great lot of options for your budget and choices. Seem to always go back to them. Reviewed on: 7th August 2019

Attitudes need improvement

Leicester call center attitudes stink, especially 'managers'. Reviewed on: 4th August 2019

Competative

Price wise and value for money a good deal Reviewed on: 2nd August 2019

Easy and simple process.

Never had a bad experience with Hastings Direct. Easy and simple process, absolutely no problems. Reviewed on: 1st August 2019

Very good

Helpful when we wrecked our car and paid out our claim Reviewed on: 30th July 2019

Excellent customer service

After a motorbike driving into the back of me getting the car repaired was simple and hassle free Reviewed on: 30th July 2019

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