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Fionnuala Daly

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Review of the Hastings Direct, Car insurance:
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Lies, incompetence and foul play

1
Had an accident that the other party took liability for. Hasting still trying to get excess from me. Been over 6 weeks- my car hasn’t been seen or repaired. Call centres in South Africa No help at all- even though accident was not my fault. They asked me to prove the other party took liability, which involved me forwarding the emails onto Hastings. I thought this was their job to chase and determine whose fault it is. They have asked me to find a garage and quote a repair- which then they will decide if they want to pay for. Made complaints- they got resolved without even contacting me. I’ve had to contact ombudsmen. Will never Insure with Hastings again ! Reviewed on: 17th September 2020

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