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Review of the Hastings Direct, Car insurance:

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Fraudulent scam operators

Fraudulent scam - now with shocking customer service! Originally quoted around £600 / year for car insurance - with monthly payments of £57 / month. Went through the acceptance and payment process using these figures. When insurance documents came through and direct debits had been taken, cost of policy had risen to £1,100 with monthly payment £99 / month. I did not see the (almost double!) inflated yearly price at any point during the process so believe that I have been scammed based on a fraudulent quotation. To compound the issue, I can't believe this company could act any more dishonestly. The customer service operative I dealt with to try and resolve this took almost an hour to understand what the issue was - and still didn't grasp the problem. Now after battling with the complaints team, they have been totally unhelpful and dismissive about THEIR mistake and the theft of my money. Now onto the Ombudsman and legal advice!! DO NOT USE! DO NOT USE! DO NOT USE! Reviewed on: 1st February 2021

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