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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.19 (684 reviews)

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3.19

Based on 684 reviews, last reviewed 12th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

5

Brilliant Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has ... Read more Reviewed on: 7th June 2026

Latest lowest rating:

1

Had a accident,rung a management company by mistake,... Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out wha... Read more Reviewed on: 12th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (684)

Solid Car Insurance at great price

Having been with a competitor for years Hastings Direct worked out a cheaper, more comprehensive no-nonsense alternative. Job done. :) Reviewed on: 1st September 2019

Very easy to deal with, straightforward and very reasonable/accessible.

Good availability and flexibility and great prices. The only downside, if unsurprising, was to get the best price I had to give them details that theoretically enable them to auto-renew if I don't keep tabs on it. Reviewed on: 1st September 2019

renewal

although initially my renewal had gone up 25%, one quick phone call and they beat all comparison site quotes for even better cover Reviewed on: 1st September 2019

Fantastic price

Fantastic prize and easy to use website definitely recommend Reviewed on: 1st September 2019

Best Price

Came up as best price of comparison sites. Reviewed on: 31st August 2019

good reasonable prices

been with hastings a few years now and there prices are very competitive Reviewed on: 30th August 2019

Good Value

Good Value insurance with a few added extras that you don't get with other insurance companies. Reviewed on: 30th August 2019

Cheap and Easy to set up

I have been with Hasting for a few months now. The insurance was cheap and it was very easy to set up. The process was stress-free and that is a lot coming for car insurance providers. Reviewed on: 26th August 2019

rude customer service

Recently hit another car whilst parking, in my works private car park. I was going 1mph, caused little damage to other car, and none to mine. However, when my premium went up, I was sad and rang up, only to be dismissed and shamed by the a lady who told me I had a bad accident and therefore I should pay more Reviewed on: 21st August 2019

Best Car Insurance Ive ever had

Hastings Direct has offered the best combination of value and the content it offers in its Insurance. It also has a great customer service and because of this just recently I have chosen to renew my Car Insurance for another year where usually I end up changing Insurance each year. Reviewed on: 19th August 2019

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