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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.14 (642 reviews)

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3.08

Based on 642 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (642)

Essential product: cheap, no frills, limited

I haven't had a lot of issues with Hastings, but I've not had a crash since I joined them a little under a year ago. Unlike every other insurance company I've had in the past, Hastings Essential doesn't allow you to drive other peoples' cars with 3rd party cover only, which is a bit limiting. Otherwise, fairly standard insurance and very cheap. Reviewed on: 12th July 2019

Great value with great service

The price is always reasonable and the customer service is fantastic. Always helpful and able to resolve issues quickly. Reviewed on: 8th July 2019

Good company

Good customer service and communication services. Prices are little higher than average but the services make up for it. Reviewed on: 6th July 2019

Loyal customer

I've been with Hastings for years now and never had any issues. Very friendly team, and they've recently added more options to your online account to make changing names/ cars etc much easier to do. Reviewed on: 6th July 2019

comprehensive cover

overhaul quite good but expensive and like many insurance companies they take advantage of customers by putting their prices up quite significantly ever year Reviewed on: 6th July 2019

Fast and reliable service.

They helped me sort out a problem quickly. Reviewed on: 6th July 2019

Difficult to cancel

Was on hold for 10 minutes waiting to cancel the auto renew and then had to go through the re-quote process before they would let me go. Reviewed on: 6th July 2019

Excellent price good service

Really happy with my cover I am receiving with my car insurance Reviewed on: 6th July 2019

Good

Always been easy to get hold of and cheap Reviewed on: 6th July 2019

Great customer service and good prices

I have been with Hastings for several years and have no complaints. They have been helpful when I called the customer service to arrange cover and they have good prices. Reviewed on: 5th July 2019

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