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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.19
Based on 684 reviews, last reviewed 12th Jun 2026
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
20%
See only 3 star reviews
6%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

Brilliant Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has ... Read more Reviewed on: 7th June 2026
aisha aj's avatar
aisha aj

Latest lowest rating:

1

Had a accident,rung a management company by mistake,... Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out wha... Read more Reviewed on: 12th June 2026
John w's avatar
John w
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (684)

Good service

5
great service when my car was recently fixed after a small accident Reviewed on: 30th November 2019
clare lewis's avatar
clare lewis

Not needed much

4
I’m not truly able to rate the service as I currently have not needed to claim on my insurance however they have always been polite and helpful during setup. Reviewed on: 14th September 2019
Abaker's avatar
Abaker

Excellent

5
Reduced my monthly payments by £40 this year - good service Reviewed on: 14th September 2019
Cerys John's avatar
Cerys John

Car insurance

3
Competitive first year quote but auto renewal was almost double Reviewed on: 14th September 2019
Rob's avatar
Rob

Good service

4
Have had car insurance with Hastings Smartmiles for 3 years ago and don't have any complaints. Easy to contact and app is great to keep track of black box recordings. Reviewed on: 14th September 2019
Sarah-Jane C's avatar
Sarah-Jane C

Great customer service

5
Have always had good customer service with Hastings for my car insurance. They have always tried to give me the best prices for my policy Reviewed on: 13th September 2019
GeoCasey's avatar
GeoCasey

Great customer service

5
I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the phone with was friendly and very helpful. Fantastic company! Reviewed on: 9th September 2019
Harlequinn87's avatar
Harlequinn87

Good customer service

3
Overall good. The customer reps are knowledgeable and helpful. Reviewed on: 5th September 2019
Serene 's avatar
Serene

No issues so far!

4
Very easy and simple process to get a quote and purchase insurance, great app, no issues so far! Reviewed on: 4th September 2019
rebeccam92's avatar
rebeccam92

Ok

3
They're an alright company, don't promote customer loyalty with good offers after 12 months though Reviewed on: 4th September 2019
Marshmallow's avatar
Marshmallow

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