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Hastings Direct: Car insurance reviews

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3.04
Based on 676 reviews, last reviewed 23rd Feb 2026
91% decrease in 5 star reviews
in the past 90 days
75% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026
Sarah Gray's avatar
Sarah Gray

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026
Tom L's avatar
Tom L
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (676)

astonishingly bad insurance company

1
I had only 2 payments of £31 left on my car insurance before the next renewal but i have just got a disability car so i rang them and told them i no longer had my car and wished to cancel my insurance,,,THEY WANTED £59 FOR ME TO CANCEL MY INSURANCE,,,So they still wanted me to pay almost the full insurance,(except for £3) even though i have no longer got the car,,,needless to say,i told them there was absolutely no way i am paying them that amount to cancel my insurance but they insisted so i told them to get LOST and went on my online banking and cancelled the direct debit to them,,,they can whistle for it... Reviewed on: 3rd February 2020
Shane Mclean's avatar
Shane Mclean

Disappointed

1
Absolutely disgusted, been with Hastings for 5 years and they se d an email this year saying can't renew my policy as won't insure me . When I call can't tell me why! They didn't mind taking my money and I didn't claim at all in this time and never missed a payment. So just don't get it! No wonder they gave a bad reputation. Reviewed on: 10th January 2020
Wendy Shelley 's avatar
Wendy Shelley

Good service

5
great service when my car was recently fixed after a small accident Reviewed on: 30th November 2019
clare lewis's avatar
clare lewis

Not needed much

4
I’m not truly able to rate the service as I currently have not needed to claim on my insurance however they have always been polite and helpful during setup. Reviewed on: 14th September 2019
Abaker's avatar
Abaker

Excellent

5
Reduced my monthly payments by £40 this year - good service Reviewed on: 14th September 2019
Cerys John's avatar
Cerys John

Car insurance

3
Competitive first year quote but auto renewal was almost double Reviewed on: 14th September 2019
Rob's avatar
Rob

Good service

4
Have had car insurance with Hastings Smartmiles for 3 years ago and don't have any complaints. Easy to contact and app is great to keep track of black box recordings. Reviewed on: 14th September 2019
Sarah-Jane C's avatar
Sarah-Jane C

Great customer service

5
Have always had good customer service with Hastings for my car insurance. They have always tried to give me the best prices for my policy Reviewed on: 13th September 2019
GeoCasey's avatar
GeoCasey

Great customer service

5
I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the phone with was friendly and very helpful. Fantastic company! Reviewed on: 9th September 2019
Harlequinn87's avatar
Harlequinn87

Good customer service

3
Overall good. The customer reps are knowledgeable and helpful. Reviewed on: 5th September 2019
Serene 's avatar
Serene

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