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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.14 (642 reviews)

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3.08

Based on 642 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (642)

An insurance company you can rely on

Been with Hastings for several years & never had a problem with them at all Reviewed on: 29th July 2019

Good for first time insurance

Good for first time insurance on the first deposit, always call when they send through the renewal price as it can be made cheaper then they estimate. Reviewed on: 24th July 2019

So far so good

The smart wheels box seems to be very accurate, and isn't too harsh scoring Reviewed on: 19th July 2019

Great service

Great product just what we need excellent customer service Reviewed on: 18th July 2019

Scammers

Total scam. Give you a good price then call you up to "verify" your details only then to tell you that the "verification process" has added another £100 to your premium and either pay up or cancel (which costs you of course through cancellation fees!). If they are this intent on fleecing you 5 days in to your contract goodness knows what length they'll go to to avoid paying out if you ever did need to claim! Avoid like the plague or it'll cost you more than you think. Reviewed on: 18th July 2019

Great company

Great value for money for a younger driver, easy renewal with cheaper prices than other companies on the market Reviewed on: 16th July 2019

Disorganised and liars

Awful experience following an accident get passed from pillar to post, constant misinformation (and in some case down right lies), always having to chase for answers and just generally incredibly unhelpful. Didn't collect the car for ages so was reported abandoned, took nearly two weeks to provide courtesy car, decided the claim was at fault when it wasn't, wrote off then sold on the car without transferring details so received numerous parking fines for months afterwards, undervalued the car, claimed was handled by 10+ people one of who said it had been settled and paid out in full and there was nothing that could be changed as I had accepted fault when that was not the case... Really just a completely awful experience Reviewed on: 16th July 2019

Good, cheap, simple

Never had to claim but very reasonable prices and good signup process Reviewed on: 15th July 2019

There when you need them most

forget advertising, this company is there when you need them most, I got stuck in the middle of nowhere and phoned direct from the app they came to my aid within the hour, which sounds bad, but it was near Christmas and freezing weather, it was also 3am. the lady on the phone was very polite and the whole experience was easy. I highly recommend. Reviewed on: 14th July 2019

Fantastic & reliable insurance

Really pleased with Hastings Direct car insurance, they value their customers and have great customer service. Reviewed on: 13th July 2019

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