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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.14 (642 reviews)

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3.08

Based on 642 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (642)

Very easy to use and good coverage

They have been so helpful for example when I didn’t understand the website they chatted me through what I had to do and let me do it online rather than over the phone to give me a cheaper quote. Every time I have called they have been clear, understanding and very helpful Reviewed on: 15th August 2019

Simple

Super straight forward process, app has everything you need. Particularly pleased by the ease with which I could add a driver to my policy. Reviewed on: 15th August 2019

Always Seem to Win

they always seem to be the cheapest, even when they renew high you go online find it cheaper and they will match it. Never had any issues contacting them or sorting any issues. great lot of options for your budget and choices. Seem to always go back to them. Reviewed on: 7th August 2019

Attitudes need improvement

Leicester call center attitudes stink, especially 'managers'. Reviewed on: 4th August 2019

Competative

Price wise and value for money a good deal Reviewed on: 2nd August 2019

Easy and simple process.

Never had a bad experience with Hastings Direct. Easy and simple process, absolutely no problems. Reviewed on: 1st August 2019

Very good

Helpful when we wrecked our car and paid out our claim Reviewed on: 30th July 2019

Excellent customer service

After a motorbike driving into the back of me getting the car repaired was simple and hassle free Reviewed on: 30th July 2019

good

Simple and easy insurance done quickly on website Reviewed on: 29th July 2019

Website and customer service

I found the website very easy to navigate around, its also got all of the relevant information about your policy in just a couple of quick clicks. Customer service have also been great whilst i have had my policy. Reviewed on: 29th July 2019

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