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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.19 (684 reviews)

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3.19

Based on 684 reviews, last reviewed 12th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

5

Brilliant Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has ... Read more Reviewed on: 7th June 2026

Latest lowest rating:

1

Had a accident,rung a management company by mistake,... Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out wha... Read more Reviewed on: 12th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (684)

Great Value

Great customer service, unbeaten on price for the quality of cover. Reviewed on: 23rd August 2020

Total lack of customer service

Took 2 months to get a payout on a no fault collision after Hastings passed responsibility to Enterprise and Incident Management Solutions, who were totally ineffective. No communication on progress (more accurately the lack of progress) with me having to constantly try to get information. Eventually passed back to Hastings, who delayed processes and dragged things out and again a lack of communication. A company to avoid!!! Reviewed on: 27th July 2020

Poor service

They made making a simple change to my policy hard work. Overseas call centre (South Africa?) with a call handler who just couldn't seem to understand my request. It took several calls and having to escalate my complaint to get the matter resolved. Reviewed on: 19th July 2020

Good Value

Good value insurance , and would recommend Reviewed on: 18th July 2020

bad company

bad company canceled policy with them over the phone and paid £58 fee, 1 week later found out they were taken £17 a month for cancelation fees also, no mention of this on the phone complete made up charges to exploit me. Technical terms theft. i was also stupid to take out another policy with the promise of £58 refund for a new policy, blah blah blah. avoid this company is my advice and don't be sucked into there cheap quotes, they will also try to extort money from you if you pay in full for the policy and have incorrect personal details.(they will search your personal details via price comparisons sites to see if you made things up) they make money from this and cancelation fees. proberley would be nightmare to claim. have now gone to a proper insurence company, more expensive but peace of mind. Reviewed on: 18th July 2020

Great value but beware of renewal hikes

I’ve been with Hastings for 7 years. Fortunately I have not had to make a claim except for a chipped windscreen. However when I have had to contact them for whatever reason they have been very friendly and helpful. The only thing to watch out for is how much they hike up the renewal costs each year. If you do a comparison you will find the same insurance for maybe £200-£300 cheaper. So never auto renew without giving them a call and negotiating first! Reviewed on: 15th July 2020

Great Service & Cheapest Around

Friendly and helpful staff and have been the cheapest provider for me year on year. Reviewed on: 14th July 2020

Brilliant company

Hastings direct is a brilliant car insurance provider. I cannot fault their costumer service and the ease of the company. Well-thought out app that can be used to check policy and amend details with no problem. Reviewed on: 14th July 2020

Great value

Having not driven for quite some time I had no no claims but using sourced me a great insurance desk that was adorable and offered good extras. Reviewed on: 13th July 2020

Good

All the staffs are well trained and experienced with good sense of humour Reviewed on: 27th June 2020

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