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Post Office: Car insurance reviews

Name: Car insurance
Rating: 2.09 (69 reviews)

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1.74

Based on 69 reviews, last reviewed 30th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

67%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

£85 TO CANCEL POLICY car insurance renewal in january but changed car yesterday ( october 30th ) and phoned to cancel insurance got a better quote elsewhere and told me i ... Read more Reviewed on: 30th September 2025

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About this product

Post Office car insurance is arranged and administered by BISL Limited.

There are two types of Post Office car insurance policies – one for under 50s and one for over 50s. There’s a UK-based car insurance claims line that’s open 24/7 and you can select optional extras at an extra cost to create a tailored car insurance package.

Post Office car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Car insurance reviews (69)

£85 TO CANCEL POLICY

car insurance renewal in january but changed car yesterday ( october 30th ) and phoned to cancel insurance got a better quote elsewhere and told me i had to pay £85 to cancel ******* SCAMMERS Reviewed on: 30th September 2025

Scammers .Beware

they tried to auto renew and as the expiry date on the old card was out they tried to charge $0 for cancelling and £20 for failed payment Reviewed on: 27th May 2025

Had an accident.claimed and now a nightmare

Had an accident. Not my fault. The hassle I’ve had is so stupid. They just put you to someone else which isn’t the post office to sort. Been two years and still not sorted!! Reviewed on: 4th April 2025

Never ever get post office car insurance

My dad had car accident which was not his fault. They said they can't repair the car as repair will cost more than value of car so, we opt for car money and its been 3 months since we put the claim and still has not been sorted. We were referred to total-loss team which was dealing with 3rd party insurer but we had to contact the insurance by ourselves to provide them with letter. It felt like we were doing more than their job. More than 2 weeks before we were said that 3rd party made a counter offer and we were waiting for money but when I chased them, they said 3rd party denied to release any fund so we have been referred back to post office.He had witness who provided all the details of accident but still they could not retrieve claim money from 3rd party insurer. Post office insurance company has useless staff, If u call them none of the staff has clue which department to put u through so they will pretend to transfer until phone gets cut. It's been very stressful and frustrating at the same time. Pay little more and get nicer insurer than having this insurance company. Reviewed on: 31st January 2025

Awful service.

Awful service. Reported an incident that took place on the 17th of October. It's now January and still nothing done. Have called them 8 times and enterprise twice who are also rubbish. Straight forward incident aswell, my car was parked. My advice don't go with post office! Reviewed on: 4th January 2025

Terrible experience all round.

Terrible experience all round. My husband renewed insurance only for them to cancel it and take money from our account. No reason given by customer service for this. Worse ever service. Don't call back have to wait up to eight weeks to get it resolved even though clearly mistake their side. Worst company I've ever been with with and I have been driving for a long time and have maximum no claims. DONT GO WITH, MUCH BETTER COMPANIES OUT THERE. Reviewed on: 30th December 2024

poor customer service.

had insurance policy for car had to claim worst customer service i have dealt with just keep giving you the wrong information passing you to other departments who are not trained to deal with your claim very very poor i would not recommend better companies out there that are more experienced operatives. Reviewed on: 11th December 2024

Renewed car insurance on a renewable quote.

Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

AVOID! Useless and extortionate.

Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your claim. Despite having up to 3 years NCB and going into my 4th year insuring with PO, they thought it would be acceptable to increase my monthly premium from £128 to £266! Absolute p*ss-take and a smack in the face to a loyal paying customer of multiple years. Avoid! Reviewed on: 22nd September 2024

Smooth and easy process.

Smooth and easy process. Reasonably priced. Reviewed on: 23rd August 2024

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