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Post Office: Car Insurance reviews

Name: Car Insurance
Rating: 2.14 (66 reviews)

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1.79

Based on 66 reviews, last reviewed 31st Jan 2025

100% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

20%

64%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

Never ever get post office car insurance My dad had car accident which was not his fault. They said they can't repair the car as repair will cost more than value of car so, we opt for car mon... Read more Reviewed on: 31st January 2025

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About this product

Post Office offers insurance policies for a variety of needs, including motor, home, gadgets, travel and pet. Post Office provides specialised car insurance policies for drivers under and over the age of 50. Many benefits are included with comprehensive policies, like windscreen cover, overseas cover and a courtesy car.

What is most important to you from a car insurance policy? Perhaps you value a low-cost premium over a high level of cover? Maybe you’re looking for a variety of additional add-ons for some extra peace of mind. Or your priority could be finding a provider with an impeccable customer service record. Whatever the case, check out our Post Office car insurance reviews to find out how genuine customers rate their experiences with Post Office.

Have you had a car insurance policy with Post Office? Share your honest experience with our Smart Money People community. How did you find the sign-up process? Were you satisfied with the level of cover you received? Was your premium a reasonable cost? Did you encounter any problems throughout your policy term? Leave a Post Office car insurance review today. Together, we can help people like you make better decisions.

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Post Office Car Insurance reviews (66)

Never ever get post office car insurance

My dad had car accident which was not his fault. They said they can't repair the car as repair will cost more than value of car so, we opt for car money and its been 3 months since we put the claim and still has not been sorted. We were referred to total-loss team which was dealing with 3rd party insurer but we had to contact the insurance by ourselves to provide them with letter. It felt like we were doing more than their job. More than 2 weeks before we were said that 3rd party made a counter offer and we were waiting for money but when I chased them, they said 3rd party denied to release any fund so we have been referred back to post office.He had witness who provided all the details of accident but still they could not retrieve claim money from 3rd party insurer. Post office insurance company has useless staff, If u call them none of the staff has clue which department to put u through so they will pretend to transfer until phone gets cut. It's been very stressful and frustrating at the same time. Pay little more and get nicer insurer than having this insurance company. Reviewed on: 31st January 2025

Awful service.

Awful service. Reported an incident that took place on the 17th of October. It's now January and still nothing done. Have called them 8 times and enterprise twice who are also rubbish. Straight forward incident aswell, my car was parked. My advice don't go with post office! Reviewed on: 4th January 2025

Terrible experience all round.

Terrible experience all round. My husband renewed insurance only for them to cancel it and take money from our account. No reason given by customer service for this. Worse ever service. Don't call back have to wait up to eight weeks to get it resolved even though clearly mistake their side. Worst company I've ever been with with and I have been driving for a long time and have maximum no claims. DONT GO WITH, MUCH BETTER COMPANIES OUT THERE. Reviewed on: 30th December 2024

poor customer service.

had insurance policy for car had to claim worst customer service i have dealt with just keep giving you the wrong information passing you to other departments who are not trained to deal with your claim very very poor i would not recommend better companies out there that are more experienced operatives. Reviewed on: 11th December 2024

Renewed car insurance on a renewable quote.

Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

AVOID! Useless and extortionate.

Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your claim. Despite having up to 3 years NCB and going into my 4th year insuring with PO, they thought it would be acceptable to increase my monthly premium from £128 to £266! Absolute p*ss-take and a smack in the face to a loyal paying customer of multiple years. Avoid! Reviewed on: 22nd September 2024

Smooth and easy process.

Smooth and easy process. Reasonably priced. Reviewed on: 23rd August 2024

Learn by my mistake and AVOID

Currently have a claim going through, being passed between Enterprise, Ageas and someone called Carpenter. Fully comprehensive but I seem to be chasing everything myself. Reviewed on: 21st August 2024

Absolutely useless and terrible service.

Absolutely useless. No help whatsoever. They will come up with every excuse under not to provide the service you pay for and will try to put you on to others, such as the RAC or their underwriters. Waiting times on the phone could be 15/20 minutes. Their customer service advisors have zero sympathy and are simply not willing to help in any way. Terrible service and I will certainly not renew with them. Reviewed on: 19th August 2024

No customer service.

I deeply regret taking out car insurance with the Post Office a few years ago. I had an accident on the 17th April and although repairs were approved, to date I am still waiting for the approved repairer to repair my vehicle. Apparently there is a shortage of parts but all that is needed is denting and painting. After having made the claim with the Post Office, one does not get the opportunity to speak to someone there regarding any issues but one is advised by the answering machine to contact another party. My vehicle is still driveable but the repairs are necessary to make it look good once again. I have taken a decision to change from the Post Office when time comes for renewal and I strongly recommend that anyone seeking car insurance stays far from them if you wish to have service when you need it. Reviewed on: 27th June 2024

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