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Post Office: Car insurance reviews

Name: Car insurance
Rating: 2.70 (72 reviews)

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2.70

Based on 72 reviews, last reviewed 11th Sep 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

67%

Latest highest rating:

5

Thank You Clive!!! Fantastic level of service provided by Clive in the Payment Support Team today. Handled my query well and provided added reassurance around any potent... Read more Reviewed on: 11th September 2026

Latest lowest rating:

1

Crazy spike to car insurance for change in added driver I had a car insurance with myself as named driver and my son (still learner then) with Hasting. I stupidly moved to PostOffice, because they offered a... Read more Reviewed on: 17th August 2026

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About this product

Post Office car insurance is arranged and administered by BISL Limited.

There are two types of Post Office car insurance policies – one for under 50s and one for over 50s. There’s a UK-based car insurance claims line that’s open 24/7 and you can select optional extras at an extra cost to create a tailored car insurance package.

Post Office car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Car insurance reviews (72)

DONT WASTE YOUR TIME

Absolute shambles of a company notified of past accident a month down the line policey canceled saying it wasn't put down I have proof it was STAY CLEAR even Robin Hood wore a mask Reviewed on: 24th March 2023

Awful service

Insured with these. Missed a tiny detail when completing form, was unable to amend instead they cancel my policy but refuse to return the payment of £315 I paid as it’s in a holding account? Make out they are doing me a favour asking their support team to give me a same day refund in 4 days? If not a colleague may arrange a refund in 10 plus days - so almost 3 weeks. They cancelled the policy the refund should be immediate. I will look forward to receiving 3 weeks interest at 4% Shocking service Reviewed on: 26th February 2023

Car insurance

Have been with Hastings a while now very good and compatible Reviewed on: 22nd February 2023

Courtesy car

Had DPD van hit my car . Repairs were arranged, so all good. Then enterprise said they had no instructions for them as to a courtesy car. So 7 calls later after going through options trail, to be either cut off, after told I was being transferred to the correct department . Still have no answer. Insurers stating they have instructed enterprise to book courtesy car, and enterprise saying they have not. Still have no solution. Never had this with any other car insurance companies before. Disgusting. Stay clear .... Reviewed on: 24th January 2023

Avoid this company

Just read the reviews from other its true they always pass you to someone else. So many calls to them but none back from them. I have guaranteed replacement car Its been over a week, nothing not even call from them. They blame others 3rd party's. Wish I read reviews before taken out any policy with them, never again. Reviewed on: 5th December 2022

Cheap and good

Customer service are ok but has really good prices Reviewed on: 13th August 2022

Awful service, customer care/relations. Lack of comunication and over charging

Awful service, customer care/relations. Upon taking out motor insurance with them they have unjustifiably increased the policy premium twice. even though I have provided them with supporting documentation from previous insurers. Their back office continually make mistakes admit them and fail to rectify them. for two previous glass claims, they have increased my premium by £370. I raised an internal complaint and 14 days later I still haven't been contacted. The matter has now been raised with the ombudsman. fingers crossed this will help. But please avoid this company. Reviewed on: 20th July 2022

Appalling handling of my elderly mothers no fault claim

Avoid. Poor communication. Still waiting for courtesy car after a week. Never call back when they say they will. She has had to repeat her story each time. No consistency with information. Should not be operating. Reviewed on: 14th July 2022

Worst car insurance available - avoid

Despite me selecting no auto renewal on my car insurance policy they proceeded to renewal the policy and then charged me a cancellation fee when I tired to dispute the renewal process.Avoid this company at all costs folks Reviewed on: 22nd May 2022

Diabolical claims experience

Diabolical, insufficient, poorly managed claims. Post Office Car insurance claims uses a third party companies to deal with everything. Takes ages to resolve simple claim. You need to speak to several people from different companies to get information to get you nowhere. Customer service is not bad but they constantly refer you to another party to call. After four months you fill that you are working for them. Not recommended, spend more with reputable company and safe time and money that way. Reviewed on: 12th April 2022

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