Signed up for an isa at 4.65%. Interest paid out at 1.25%. Hundreds of pounds out of pocket. I'm devastated. The account settings are designed... Signed up for an isa at 4.65%. Interest paid out at 1.25%. Hundreds of pounds out of pocket. I'm devastated. The account settings are designed to trick customers and rip people off. So cruel and nasty it's unbelievable. Read more Read less

Would not let me access my holiday money due to security turning off the cards,app does not give information as to why access was denied... Would not let me access my holiday money due to security turning off the cards,app does not give information as to why access was denied and does not explain enough about the security/pin numbers. Read more Read less

No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had... No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights because of a cancer diagnosis after booking and taking out insurance. It has taken 9 weeks to settle the claim despite being straightforward with medical evidence etc all presented within the first two weeks. Passed from one claims handler to the next, some couldn't understand the medical reports, initial one failed to send us the crucial claims document - which was only sent 8 weeks after the claim was initiated - and Collinson kept asking for information that banks and airlines do not ordinarily make available. This despite several long phone calls and email exchanges. Left feeling that they will try anything to avoid paying out. Read more Read less

My dad had car accident which was not his fault. They said they can't repair the car as repair will cost more than value of... My dad had car accident which was not his fault. They said they can't repair the car as repair will cost more than value of car so, we opt for car money and its been 3 months since we put the claim and still has not been sorted. We were referred to total-loss team which was dealing with 3rd party insurer but we had to contact the insurance by ourselves to provide them with letter. It felt like we were doing more than their job. More than 2 weeks before we were said that 3rd party made a counter offer and we were waiting for money but when I chased them, they said 3rd party denied to release any fund so we have been referred back to post office.He had witness who provided all the details of accident but still they could not retrieve claim money from 3rd party insurer. Post office insurance company has useless staff, If u call them none of the staff has clue which department to put u through so they will pretend to transfer until phone gets cut. It's been very stressful and frustrating at the same time. Pay little more and get nicer insurer than having this insurance company. Read more Read less

Opened an online saver, took 2 weeks to get a wotking PIN. Then tried to transfer money from the nominated account and got message saying... Opened an online saver, took 2 weeks to get a wotking PIN. Then tried to transfer money from the nominated account and got message saying 'don't allow transfers to this type of account'. Tried a different bank and same message. Rang up and got a foreign call centre with unhelpful strong accent and lack of knowledge. Having now read other feedback will be putting my money elsewhere. Read more Read less

Awful service. Reported an incident that took place on the 17th of October. It's now January and still nothing done. Have called them 8 times... Awful service. Reported an incident that took place on the 17th of October. It's now January and still nothing done. Have called them 8 times and enterprise twice who are also rubbish. Straight forward incident aswell, my car was parked. My advice don't go with post office! Read more Read less

Terrible experience all round. My husband renewed insurance only for them to cancel it and take money from our account. No reason given by customer... Terrible experience all round. My husband renewed insurance only for them to cancel it and take money from our account. No reason given by customer service for this. Worse ever service. Don't call back have to wait up to eight weeks to get it resolved even though clearly mistake their side. Worst company I've ever been with with and I have been driving for a long time and have maximum no claims. DONT GO WITH, MUCH BETTER COMPANIES OUT THERE. Read more Read less

had insurance policy for car had to claim worst customer service i have dealt with just keep giving you the wrong information passing you to... had insurance policy for car had to claim worst customer service i have dealt with just keep giving you the wrong information passing you to other departments who are not trained to deal with your claim very very poor i would not recommend better companies out there that are more experienced operatives. Read more Read less

Ok I got locked out of my online account - no problem - easy enough to do at 03.00 in the morning, no problem wait... Ok I got locked out of my online account - no problem - easy enough to do at 03.00 in the morning, no problem wait until 09.00 and call them and they can unlock it again like every other bank? Think again. You have to wait for a LETTER TO BE POSTED (!) which can take up to 5 working days. They didn't care how urgent it was and refused to let me speak to a manager. When I asked for a complaints email address they gave me a PO Box in Armagh to write to. Joke. I now have to wait until I get a new number, log in and I will transfer the balance to my new account elsewhere. They have a very basic website and no App - so no facial recognition log-in. So just posting your details all over the place. Very risky and insecure. AVOID this Bank of Ireland Post Office set-up, they are well behind the times and I think very insecure, just downright inviting fraud. As a last ditch I asked them to just send the funds back from whence they came (a proper bank) and surprise surprise I was advised to write another letter - listing all the details someone would need to take anything therein. What a total joke. Read more Read less