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Post Office reviews

Post Office Logo
Rated Average • 2.53/5

Post Office reviews

Verified business Last reviewed within 7 days
Write a review
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Average based on 697 product reviews

Average score of 2.53/5
5 star
34%
4 star
9%
3 star
3%
2 star
4%
1 star
50%
Reviews for Post Office have trended negatively over the past 90 days

Latest positive rating

5.00/5

New Travel Credit Card is brilliant

New Travel Credit Card is brilliant for overseas spend

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Credit card
BD 26th June 2026

Latest negative rating

1.00/5

Great Insurance - Until You Actually Need It!!!!

I have used Post Office Travel Insurance quite a few times over the years, and I have never needed to make a claim, and therefore... I have used Post Office Travel Insurance quite a few times over the years, and I have never needed to make a claim, and therefore I have just taken their levels of cover and promises of great customer service at face value. However, during this holiday my wife suffered a significant leg injury and we need to make a claim both for our of pocket expenses and a personal injury claim against the hotel. I phoned to instigate the claim process, gave an overview of the injuries my wife had suffered, and was told it would be passed on to the relevant department who would be in contact. Two days later I had heard nothing (by phone or email) so I called again, to be told that their standard timescales for contact were 5 - 10 working days! I explained this was too long, given the need to ensure we obtained relevant evidence from the hotel (CCTV footage, etc.) however, this made no difference. They asked if I wanted to raise a complaint, I said I did and they assured me that a manager would phone me back within 24 hours; not had a phone call, but I have had an email saying they would look to respond to my complaint within 40 working days!! At the pace this company works at I may have my claim resolved within 5 years. Read more Read less

{"display":"Sheff Al","slug":"user1784282378","deleted_at":null,"created_at":"2026-07-17T09:59:38.000000Z","updated_at":"2026-07-17T09:59:38.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Alistair","last_name":"Haigh","full_name":"Alistair Haigh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Post Office products

About Post Office

Post Office offer a variety of postage and banking services to customers across the UK.

Post Office was originally established in 1660 by Charles II. Post Office Ltd became independent of Royal Mail in 2012. Post Office is the largest retailer in the UK, with 99.7% of the population living within three miles of a post office.

Post Office offer services for mail, banking, bill payments, travel and government services.

Post Office at a glance

Contact details

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Reviews for Post Office

Showing 11 of 697 company reviews • Last reviewed within 7 days

Great Insurance - Until You Actually Need It!!!!

Travel insurance • 17th July 2026

I have used Post Office Travel Insurance quite a few times over the years, and I have never needed to make a claim, and therefore... I have used Post Office Travel Insurance quite a few times over the years, and I have never needed to make a claim, and therefore I have just taken their levels of cover and promises of great customer service at face value. However, during this holiday my wife suffered a significant leg injury and we need to make a claim both for our of pocket expenses and a personal injury claim against the hotel. I phoned to instigate the claim process, gave an overview of the injuries my wife had suffered, and was told it would be passed on to the relevant department who would be in contact. Two days later I had heard nothing (by phone or email) so I called again, to be told that their standard timescales for contact were 5 - 10 working days! I explained this was too long, given the need to ensure we obtained relevant evidence from the hotel (CCTV footage, etc.) however, this made no difference. They asked if I wanted to raise a complaint, I said I did and they assured me that a manager would phone me back within 24 hours; not had a phone call, but I have had an email saying they would look to respond to my complaint within 40 working days!! At the pace this company works at I may have my claim resolved within 5 years. Read more Read less

{"display":"Sheff Al","full_name":"Sheff Al","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Had a post office account wanted to open another acc...

Savings • 10th July 2026

Had a post office account wanted to open another account as I had a lot of money to invest I phoned post office savings they... Had a post office account wanted to open another account as I had a lot of money to invest I phoned post office savings they said they will need to contact back office and will phone me back didn’t happen tried again no joy so I put my money elsewhere and cancelled other account would not recommend them Read more Read less

{"display":"Russell Smith","full_name":"Russell Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
  • 5.00/5

    New Travel Credit Card is brilliant

    New Travel Credit Card is brilliant for overseas spend

    {"display":"BD","full_name":"BD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    BD 26th June 2026
  • 1.00/5

    Tried on numerous occasions to access my account spe...

    Tried on numerous occasions to access my account spent ages on lots of phone call and also changed my username and security code several times... Tried on numerous occasions to access my account spent ages on lots of phone call and also changed my username and security code several times by post still can’t access my account Read more Read less

    {"display":"David S","full_name":"David S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David S 19th June 2026
  • 1.00/5

    If I could give 0 stars I would.

    If I could give 0 stars I would. I have used this insurance company for years as I had never needed to make any claims... If I could give 0 stars I would. I have used this insurance company for years as I had never needed to make any claims so never had experienced anything bad with them until the ONE time I ended up hospitalised in Spain and they would not help. I had forgotten to take out the insurance before I left the UK so I purchased the insurance ONE day into my holiday, it wasn’t while over a week later when I was hospitalised that I needed to use it for the first time ever but they wouldn’t grant me the claim as I took out the insurance after I left the UK. Something I do not understand is if you are unable to use the insurance if bought when already on holiday, why does it even give you the option to be able to purchase in the first place once you have put in your dates?! When I spoke with an advisor she claimed it would have asked me if I’m already on holiday.. IT DOES NOT ASK YOU THIS. They have absolutely zero people skills and no compassion at all! I will NEVER be returning here as a customer, they will try everything and anything to dismiss your claim. Terrible terrible company!! Read more Read less

    {"display":"Rebecca Cutts","full_name":"Rebecca Cutts","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1660825.png"}}'s avatar
  • 1.00/5

    Post Office Savings failure!

    I applied online for an Online Saver issue 87 account, for which I received an email confirming my application. Two weeks later the account had... I applied online for an Online Saver issue 87 account, for which I received an email confirming my application. Two weeks later the account had still not been opened! When I rang their office, I was told that there was no trace of my application on their system, despite their earlier email! Further issues followed resulting in me making a formal complaint. Weeks later I received their response - which totally failed to address the main points of my complaint, and they concluded that my complaint should be Dismissed ....despite the fact that there was clearly a failing on their part! I have since contacted them again to challenge their decision. Read more Read less

    {"display":"Stephen H","full_name":"Stephen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen H 12th June 2026
  • 5.00/5

    I'm very happy because I got my card at Zable, it's...

    I'm very happy because I got my card at Zable, it's excellent.

    {"display":"Bianca Iacob","full_name":"Bianca Iacob","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1610433.png"}}'s avatar
  • 1.00/5

    I am 84, had my policy automaticlly renwed.

    I am 84, had my policy automaticlly renwed. No confirmation or documents. Realised issue when I received my monthly bank statement! Told as over 14... I am 84, had my policy automaticlly renwed. No confirmation or documents. Realised issue when I received my monthly bank statement! Told as over 14 days cannot cancel! Cant cancel something with out knowing you have been forced intoit and charged! Now I have 2 policies. The PO will be invalid as not got the correct information! Pain, all the way. Complaints department hard nosed and not issuing a credit. Read more Read less

    {"display":"Georgie Takhar","full_name":"Georgie Takhar","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1584868.png"}}'s avatar
  • 1.00/5

    They cancel my Insurance for no reason

    They cancel my Insurance for no reason

    {"display":"Hama Joon","full_name":"Hama Joon","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1578376.png"}}'s avatar
  • 5.00/5

    Making travel easier

    I would recommend this travel card to anyone who needs flexibility with currency and is worried about bank fees. Very easy to set up and use!

    {"display":"Kat S","full_name":"Kat S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Card
    Kat S 27th April 2026
  • 2.00/5

    Post Office Travel Card

    The exchange rates for most currencies are poor for small to medium currency exchange amounts.

    {"display":"Cardiffdevil","full_name":"Cardiffdevil","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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