Purchased the Post Office travel money card in good faith. A complete disaster from beginning to end. The app showed the money was in the... Purchased the Post Office travel money card in good faith. A complete disaster from beginning to end. The app showed the money was in the account, but could not use the card in France. Declined on every attempt to use it. PIN blocked though it was the issued number. Fortunately I had the foresight to have Euros in cash and prepaid travel. When I got home, the physical card registered €0 yet the app showed the true balance. Went to my local village Post Office where they managed to sort it out after 45 minutes and several phone calls. Thank goodness for the local Post office operatives who do care about their customers. Read more Read less

It’s close to a decade and value for money was exceptionally low.

I wouldn’t wasted your money here. My daughter had a nasty ear infection, I sent all paperwork off immediately and they still wanted more and... I wouldn’t wasted your money here. My daughter had a nasty ear infection, I sent all paperwork off immediately and they still wanted more and more evidence about our holiday. When I ring to talk to somebody they won’t even speak to me because my partner is lead passenger on the actual holiday despite my name on travel insurance. They ask for everything via email but you email them and it gets undelivered and sent back because their mailbox is full. My sister in law had same problem with her little boy and was with aviva who has for no evidence and paid out in 3 days. I’m still waiting on money weeks later. Furious. DO NOT USE THEM Read more Read less

I woke at 05.00 to a kitchen ceiling leaking water onto the kitchen laminated floor and a steady dripping throught the downlighters and palster board.... I woke at 05.00 to a kitchen ceiling leaking water onto the kitchen laminated floor and a steady dripping throught the downlighters and palster board. Turned water and electricity off, threw towels onto floor and ran upstairs to locate leak. Pipes go from airing cupboard under floor in back bedroom in to bathroom. No leaks visible in bathroom, cut bedroom carpet to get access to pipes but found no leaks. Went back to kitchen and removed one plaster board of ceiling showing wettest at outer wall below bathroom. Presumed turning water off had stopped leak. Called insurance 'Emergency' number and a Servowarm team turned up within 40mins, looked where I had looked and told me that if I could find the leak they could come back and fix it (I said that if I could find the leak, I could fix it) 5 mins after arriving they left. With pipes exposed, I turned the water back on but found no leak. After 24 hours of no further leakage and still unaware where the leak was, I poured a jug of water against the bathroom outer wall and saw the leak appear through the kitchen ceiling. The two sources of water here appear to be the shower or the washbasin, however the pipes are sound and dry. The conclusion I came to was that the washbasin tap had not been full turned off over night and through a design flaw of the sink, water tracked down the stem of the tap across the back of the sink onto the floor and through to the kitchen ceiling and floor. I informed the insurer (Ageas) the above information and asked about claiming for the water damage and damage done while investigating the leak. A very nice lady looked into my Gold Plus 'policy wording' ..and informed me that it looked like 'I caused the damage' and therefor couldn't claim. I despute that the wording under What is Not Covered:- "Criminal acts or deliberate damage or loss caused by you, your family or anyone living with you" is applicable, because it was 'not deliberate'. However that appears to be the end of it. I will now fix it all myself, but will never buy anything from the Post Office or underwritten by Aegeas ever again and urge others to think long and hard about doing so. This is a salutary lesson for me, that brings me to an inevitable conclusion that insurance is a rip-off. In future I will only take out the absolute minimum insurances (for anything) and only where it is mandatory. Read more Read less

Post Office credit card gave me a chance to build my credit when others wouldn’t. The application was quick, and I was approved with a... Post Office credit card gave me a chance to build my credit when others wouldn’t. The application was quick, and I was approved with a sensible limit that increased over time. The app is really handy – I can check my balance, get alerts, and make payments easily. I’ve found everything to be clear and transparent, with helpful reminders so I never miss a payment. It’s helped me take control of my finances and improve my credit score. While it doesn’t come with flashy perks, it does exactly what I needed: a reliable card to rebuild my credit. I’d recommend it to anyone starting out or rebuilding their credit history. Read more Read less

I popped into the store, the assistant showed me the app on his phone and explained it all, he helped me download the app and... I popped into the store, the assistant showed me the app on his phone and explained it all, he helped me download the app and then sorted the actual card for me. Next day I activated my card and it was easy to use on my holiday. Read more Read less

App is easy to navigate, good customer service , prompt with response snd professional

I got the card a month ago. They provide excellent services, discounts on bus as well.

Happy to take your money for very expensive travel insurance and made it impossible to claim for anything including managed baggage medical bills and returning... Happy to take your money for very expensive travel insurance and made it impossible to claim for anything including managed baggage medical bills and returning early from holiday due to sickness I recommend you avoid the post office travel insurance at all costs Read more Read less