Customer service is so bad trying to change address no email, no phone,you have to do it by post & royal mail are so bad at getting post delivered

Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere.

Received a letter in the post notifying me of account maturity, and upon ringing to close it (which must be done over the phone for... Received a letter in the post notifying me of account maturity, and upon ringing to close it (which must be done over the phone for no really clear reason) I was told the address I answered was incorrect. How? I'm ringing you with a code from post sent to MY address. And to make it really hilarious, it turns out the stupid woman was looking at someone elses account on my call! Poor you! I almost got to ask my way into finding out about your details! In short. Open an account LITERALLY anywhere else, i beg of you, these guys are absolute morons from customer support right up to bankers. Go with a conventional bank. Not even an insane interest rate would justify their abysmal performance. Read more Read less

Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your... Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your claim. Despite having up to 3 years NCB and going into my 4th year insuring with PO, they thought it would be acceptable to increase my monthly premium from £128 to £266! Absolute p*ss-take and a smack in the face to a loyal paying customer of multiple years. Avoid! Read more Read less

Customer services are always very helpful on the phone when you ring to update your policy and discuss health details. There is no waiting around... Customer services are always very helpful on the phone when you ring to update your policy and discuss health details. There is no waiting around in long queues. The agents are well trained to discuss what details need to be flagged up and which level of cover is right for your family. Read more Read less

Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after... Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after obstacle; no interest in listening to any reason, refused to offer any assistance or pay the claim. Disgraceful and a life long customer lost Read more Read less

I had my purse stolen whilst in Spain. It contained my passport which meant I missed my flight and had to book an extra stay... I had my purse stolen whilst in Spain. It contained my passport which meant I missed my flight and had to book an extra stay in a hotel whilst waiting for my emergency passport to be issued. Costs incurred over £500. On arriving home I had submitted a claim, only to be told the insurance doesn't cover this. The only thing covered is the emergency passport which cost less than the excess! Needless to say I will not be using the Post Office for my insurance in future. Read more Read less

Easy to use, easy to renew and good price

Do not use "Post Office" travel insurance take a nettle with you at least when you touch it you will know you have been stung.... Do not use "Post Office" travel insurance take a nettle with you at least when you touch it you will know you have been stung. Mere criminals maskarading as legitimate traders. We all know insurance is a con in most cases, not worth the paper it's written on but never thought such a recognised brand could act so low. Living in a rural area with no public transport or contactable taxi service, our own vehicle our lifeline about to set out 04:15 for flight 07:15 discovering our battery was flat and rushed around for an alternative, try that in a rural area 5am. Long story short missed my flight and paid a rescue fee to Easyjet next available flight, 3 days later obviously missing that period of my holiday also. Having this misfortune remembering my Post Office insurance I saw a very dim light at the end of the tunnel, which was soon extinguished when I reached out to "Post Office" claims call handlers. Twice relaying my predicament they hung up, all stuck in some sweat shop in India, had loose understanding of the English language and even less in the use of the language. Then questioned like a criminal as if I intensionally missed my flight, loosing three days of my holiday!!. Luckily I've had the misfortune of coming across such charlatans before and well versed in the services of the Financial Ombudsman, which I can assure the Post Office is where they are going to be overhauled. Read more Read less