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Post Office reviews

Post Office Logo
Rated Average • 2.62/5

Post Office reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Average based on 693 product reviews

Average score of 2.62/5
5 star
34%
4 star
10%
3 star
3%
2 star
4%
1 star
49%
Reviews for Post Office have trended negatively over the past 90 days

Latest positive rating

5.00/5

I'm very happy because I got my card at Zable, it's...

I'm very happy because I got my card at Zable, it's excellent.

{"display":"Bianca Iacob","full_name":"Bianca Iacob","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1610433.png"}}'s avatar

Latest negative rating

1.00/5

If I could give 0 stars I would.

If I could give 0 stars I would. I have used this insurance company for years as I had never needed to make any claims... If I could give 0 stars I would. I have used this insurance company for years as I had never needed to make any claims so never had experienced anything bad with them until the ONE time I ended up hospitalised in Spain and they would not help. I had forgotten to take out the insurance before I left the UK so I purchased the insurance ONE day into my holiday, it wasn’t while over a week later when I was hospitalised that I needed to use it for the first time ever but they wouldn’t grant me the claim as I took out the insurance after I left the UK. Something I do not understand is if you are unable to use the insurance if bought when already on holiday, why does it even give you the option to be able to purchase in the first place once you have put in your dates?! When I spoke with an advisor she claimed it would have asked me if I’m already on holiday.. IT DOES NOT ASK YOU THIS. They have absolutely zero people skills and no compassion at all! I will NEVER be returning here as a customer, they will try everything and anything to dismiss your claim. Terrible terrible company!! Read more Read less

{"display":"Rebecca Cutts","full_name":"Rebecca Cutts","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1660825.png"}}'s avatar
See more reviews for Post Office products

About Post Office

Post Office offer a variety of postage and banking services to customers across the UK.

Post Office was originally established in 1660 by Charles II. Post Office Ltd became independent of Royal Mail in 2012. Post Office is the largest retailer in the UK, with 99.7% of the population living within three miles of a post office.

Post Office offer services for mail, banking, bill payments, travel and government services.

Post Office at a glance

Contact details

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Reviews for Post Office

Showing 11 of 693 company reviews • Last reviewed within 7 days

If I could give 0 stars I would.

Travel insurance • 13th June 2026

If I could give 0 stars I would. I have used this insurance company for years as I had never needed to make any claims... If I could give 0 stars I would. I have used this insurance company for years as I had never needed to make any claims so never had experienced anything bad with them until the ONE time I ended up hospitalised in Spain and they would not help. I had forgotten to take out the insurance before I left the UK so I purchased the insurance ONE day into my holiday, it wasn’t while over a week later when I was hospitalised that I needed to use it for the first time ever but they wouldn’t grant me the claim as I took out the insurance after I left the UK. Something I do not understand is if you are unable to use the insurance if bought when already on holiday, why does it even give you the option to be able to purchase in the first place once you have put in your dates?! When I spoke with an advisor she claimed it would have asked me if I’m already on holiday.. IT DOES NOT ASK YOU THIS. They have absolutely zero people skills and no compassion at all! I will NEVER be returning here as a customer, they will try everything and anything to dismiss your claim. Terrible terrible company!! Read more Read less

{"display":"Rebecca Cutts","full_name":"Rebecca Cutts","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1660825.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Post Office Savings failure!

Savings • 12th June 2026

I applied online for an Online Saver issue 87 account, for which I received an email confirming my application. Two weeks later the account had... I applied online for an Online Saver issue 87 account, for which I received an email confirming my application. Two weeks later the account had still not been opened! When I rang their office, I was told that there was no trace of my application on their system, despite their earlier email! Further issues followed resulting in me making a formal complaint. Weeks later I received their response - which totally failed to address the main points of my complaint, and they concluded that my complaint should be Dismissed ....despite the fact that there was clearly a failing on their part! I have since contacted them again to challenge their decision. Read more Read less

{"display":"Stephen H","full_name":"Stephen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
  • 5.00/5

    I'm very happy because I got my card at Zable, it's...

    I'm very happy because I got my card at Zable, it's excellent.

    {"display":"Bianca Iacob","full_name":"Bianca Iacob","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1610433.png"}}'s avatar
  • 1.00/5

    I am 84, had my policy automaticlly renwed.

    I am 84, had my policy automaticlly renwed. No confirmation or documents. Realised issue when I received my monthly bank statement! Told as over 14... I am 84, had my policy automaticlly renwed. No confirmation or documents. Realised issue when I received my monthly bank statement! Told as over 14 days cannot cancel! Cant cancel something with out knowing you have been forced intoit and charged! Now I have 2 policies. The PO will be invalid as not got the correct information! Pain, all the way. Complaints department hard nosed and not issuing a credit. Read more Read less

    {"display":"Georgie Takhar","full_name":"Georgie Takhar","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1584868.png"}}'s avatar
  • 1.00/5

    They cancel my Insurance for no reason

    They cancel my Insurance for no reason

    {"display":"Hama Joon","full_name":"Hama Joon","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1578376.png"}}'s avatar
  • 5.00/5

    Making travel easier

    I would recommend this travel card to anyone who needs flexibility with currency and is worried about bank fees. Very easy to set up and use!

    {"display":"Kat S","full_name":"Kat S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Card
    Kat S 27th April 2026
  • 2.00/5

    Post Office Travel Card

    The exchange rates for most currencies are poor for small to medium currency exchange amounts.

    {"display":"Cardiffdevil","full_name":"Cardiffdevil","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Awesome experience so far no complaints.

    Awesome experience so far no complaints.

    {"display":"Emeka Alum","full_name":"Emeka Alum","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Emeka Alum 16th April 2026
  • 1.00/5

    I send them my original driving license for verifica...

    I send them my original driving license for verification purposes but they lost my driving license

    {"display":"Rabib Huda","full_name":"Rabib Huda","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Rabib Huda 5th March 2026
  • 1.00/5

    Post Office Credit card con

    Applied for a post office credit card, stated I would get interest free for 6 months on balance transfer, Just got my first statement from... Applied for a post office credit card, stated I would get interest free for 6 months on balance transfer, Just got my first statement from capital one and they charged me over £20 interest, besides a transfer fee of almost £40 (which was not the problem). Spoke to capital one, they stated the card is not eligible for interest free period. Why would one transfer a balance, pay a transfer fee and the interest, which is more than the interest on the card I transferred from. It’s now gone for a dispute resolution. To be honest the post office is still offering interest free on balance transfers for upto 12 months, but it appears capital one have not been told of this promotion. I feel I’ve been scammed and will endeavour to clear it very soon and then close the account. The post office should be ashamed, of what they are doing. How many other people have been scammed in this way and just accepted it, due to their financial situation. Read more Read less

    {"display":"Anthony","full_name":"Anthony","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Anthony 20th February 2026
  • 5.00/5

    Cap1 manage the card very well.

    Cap1 manage the card very well. The app is very useful and I had no issues obtaining the credit limit I needed.

    {"display":"BD","full_name":"BD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    BD 20th February 2026

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