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Post Office reviews

Post Office Logo
Rated Poor • 2.32/5

Post Office reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Poor based on 666 product reviews

Average score of 2.32/5
5 star
35%
4 star
10%
3 star
3%
2 star
4%
1 star
48%
Reviews for Post Office have trended positively over the past 90 days

Latest positive rating

5/5

Post Office Credit Card is excellent

The Post Office Credit Card offers an excellent credit limit and 0% offers for customers looking for a credit builder card. The online journey is... The Post Office Credit Card offers an excellent credit limit and 0% offers for customers looking for a credit builder card. The online journey is very straightforward, and you can check your eligibility in 3 easy steps with the QuickCheck eligibility checker. The account can be managed completely on an app, and the credit provider is Capital One. Read more Read less

{"display":"BD","full_name":"BD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Credit Card
BD 28th April 2025

Latest negative rating

1/5

Avoid: Gross Negligence & Dishonest Customer Service

I am writing this review to issue a severe warning about the appalling service at the Moorgate Post Office branch and its subsequent catastrophic customer... I am writing this review to issue a severe warning about the appalling service at the Moorgate Post Office branch and its subsequent catastrophic customer service response. On March 27th, 2025, during my visit to the Moorgate branch (45 London Wall, EC2M 5TE), despite providing clear instructions for a parcel drop-off using a valid QR code for a Tracked Drop Off service, the counter employee (a woman in her 40s/50s) incorrectly applied a return label to my package (Original tracking: TQ 7541 3656 1GB). This was done without my knowledge or confirmation, and despite my repeated explanations of the service I required. Her demeanor was unhelpful and dismissive throughout. As a direct result of this Post Office employee's error, my parcel was misdelivered and is now lost. The nightmare continued with Post Office Customer Service (Complaint Ref: CAS-4016972-R1T6G0). Despite providing all necessary evidence and numerous detailed emails, they have been utterly evasive, contradictory, and unhelpful. My complaint was initially 'resolved' due to alleged 'missing information' (which I had provided), then put into an 'appeal' process. Shockingly, this appeal was then denied with absurd and illogical excuses that attempted to shift blame onto me, claiming the QR code I presented must have been incorrect, despite having proof of my intended transaction and payment. Furthermore, I contacted the Postal Redress Service (POSTRS) for external resolution, only to be informed that they do not handle complaints against Post Office Ltd. directly for operational errors like this. This highlights a critical gap in accountability for Post Office's own services. The Post Office has shown a complete lack of responsibility, competence, and basic customer care. They actively hinder resolution and provide zero support when their own staff make costly errors. I strongly advise everyone to avoid the Moorgate Post Office branch and frankly, be extremely wary of using Post Office Ltd. services if you value your parcels or expect any form of accountability. This has been an incredibly frustrating, time-consuming, and costly experience, and I would hate for anyone else to go through the same ordeal Read more Read less

{"display":"PIPAZARO GAMES Play Store","full_name":"PIPAZARO GAMES Play Store","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1218468.png"}}'s avatar
See more reviews for Post Office products

About Post Office

Post Office offer a variety of postage and banking services to customers across the UK.

Post Office was originally established in 1660 by Charles II. Post Office Ltd became independent of Royal Mail in 2012. Post Office is the largest retailer in the UK, with 99.7% of the population living within three miles of a post office.

Post Office offer services for mail, banking, bill payments, travel and government services.

Post Office at a glance

Reviews for Post Office

Showing 11 of 666 company reviews • Last reviewed within 7 days

Avoid: Gross Negligence & Dishonest Customer Service

Mortgage • 21st May 2025

I am writing this review to issue a severe warning about the appalling service at the Moorgate Post Office branch and its subsequent catastrophic customer... I am writing this review to issue a severe warning about the appalling service at the Moorgate Post Office branch and its subsequent catastrophic customer service response. On March 27th, 2025, during my visit to the Moorgate branch (45 London Wall, EC2M 5TE), despite providing clear instructions for a parcel drop-off using a valid QR code for a Tracked Drop Off service, the counter employee (a woman in her 40s/50s) incorrectly applied a return label to my package (Original tracking: TQ 7541 3656 1GB). This was done without my knowledge or confirmation, and despite my repeated explanations of the service I required. Her demeanor was unhelpful and dismissive throughout. As a direct result of this Post Office employee's error, my parcel was misdelivered and is now lost. The nightmare continued with Post Office Customer Service (Complaint Ref: CAS-4016972-R1T6G0). Despite providing all necessary evidence and numerous detailed emails, they have been utterly evasive, contradictory, and unhelpful. My complaint was initially 'resolved' due to alleged 'missing information' (which I had provided), then put into an 'appeal' process. Shockingly, this appeal was then denied with absurd and illogical excuses that attempted to shift blame onto me, claiming the QR code I presented must have been incorrect, despite having proof of my intended transaction and payment. Furthermore, I contacted the Postal Redress Service (POSTRS) for external resolution, only to be informed that they do not handle complaints against Post Office Ltd. directly for operational errors like this. This highlights a critical gap in accountability for Post Office's own services. The Post Office has shown a complete lack of responsibility, competence, and basic customer care. They actively hinder resolution and provide zero support when their own staff make costly errors. I strongly advise everyone to avoid the Moorgate Post Office branch and frankly, be extremely wary of using Post Office Ltd. services if you value your parcels or expect any form of accountability. This has been an incredibly frustrating, time-consuming, and costly experience, and I would hate for anyone else to go through the same ordeal Read more Read less

{"display":"PIPAZARO GAMES Play Store","full_name":"PIPAZARO GAMES Play Store","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1218468.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Utterly appalling customer service

ISAs • 12th May 2025

Failed to transfer Cash ISA from PO to Virgin due to PO. Did not answer secure messages correctly. Blamed Virgin but it was not a... Failed to transfer Cash ISA from PO to Virgin due to PO. Did not answer secure messages correctly. Blamed Virgin but it was not a Virgin problem. No phone number to call PO. DO NOT BUY A PO CASH ISA. CUSTOMER SERVICE IS APPALLING. I am now going to have to cash the ISA in which I did not want to do and buy Virgin ISA with Cash thereby losing my allowance this year. DO NOT USE PO FOR ANY FINANCIAL PRODUCT Read more Read less

{"display":"Andrew R","full_name":"Andrew R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Post Office Credit Card is excellent

    The Post Office Credit Card offers an excellent credit limit and 0% offers for customers looking for a credit builder card. The online journey is... The Post Office Credit Card offers an excellent credit limit and 0% offers for customers looking for a credit builder card. The online journey is very straightforward, and you can check your eligibility in 3 easy steps with the QuickCheck eligibility checker. The account can be managed completely on an app, and the credit provider is Capital One. Read more Read less

    {"display":"BD","full_name":"BD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    BD 28th April 2025
  • 1/5

    Unable to open any account with them

    Unable to open any account with them

    {"display":"Gemma M","full_name":"Gemma M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1209291.png"}}'s avatar
    Credit Card
    Gemma M 23rd April 2025
  • 5/5

    Very helpful and efficient also available 24 hours a...

    Very helpful and efficient also available 24 hours a day

    {"display":"Russell k","full_name":"Russell k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Russell k 19th April 2025
  • 5/5

    very easy to use with an ap amazing app

    very easy to use with an ap amazing app

    {"display":"Faisal hassan","full_name":"Faisal hassan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Awful customer service

    Recently took out a post office isa by transferring from another bank. I asked some questions by secure message as they request but whilst waiting... Recently took out a post office isa by transferring from another bank. I asked some questions by secure message as they request but whilst waiting for an answer have recently transferred this years isa allowance but for days later have no idea where my money is and after 2 weeks am still waiting an answer to my secure message as I am so confused. Wish I had looked at reviews before opening this but that’s my own fault. One thing is for sure, once I track down my missing £20k (I presume it’ll show eventually) I am closing this account immediately and transferring it elsewhere (already open and waiting). Terrible customer service to just ignore you. Shame on you Post office/Bank of Ireland, Disgusted with you!!! Read more Read less

    {"display":"Nobby C","full_name":"Nobby C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    ISAs
    Nobby C 7th April 2025
  • 1/5

    Had an accident.claimed and now a nightmare

    Had an accident. Not my fault. The hassle I’ve had is so stupid. They just put you to someone else which isn’t the post office... Had an accident. Not my fault. The hassle I’ve had is so stupid. They just put you to someone else which isn’t the post office to sort. Been two years and still not sorted!! Read more Read less

    {"display":"Yorkshire pud","full_name":"Yorkshire pud","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Post Office isa designed to deceive

    Signed up for an isa at 4.65%. Interest paid out at 1.25%. Hundreds of pounds out of pocket. I'm devastated. The account settings are designed... Signed up for an isa at 4.65%. Interest paid out at 1.25%. Hundreds of pounds out of pocket. I'm devastated. The account settings are designed to trick customers and rip people off. So cruel and nasty it's unbelievable. Read more Read less

    {"display":"Linda ","full_name":"Linda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    ISAs
    Linda 25th March 2025
  • 1/5

    Would not let me access my holiday money due to secu...

    Would not let me access my holiday money due to security turning off the cards,app does not give information as to why access was denied... Would not let me access my holiday money due to security turning off the cards,app does not give information as to why access was denied and does not explain enough about the security/pin numbers. Read more Read less

    {"display":"canofbeer99","full_name":"canofbeer99","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1135665.png"}}'s avatar
  • 1/5

    No stars - Avoid, avoid, avoid

    No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had... No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights because of a cancer diagnosis after booking and taking out insurance. It has taken 9 weeks to settle the claim despite being straightforward with medical evidence etc all presented within the first two weeks. Passed from one claims handler to the next, some couldn't understand the medical reports, initial one failed to send us the crucial claims document - which was only sent 8 weeks after the claim was initiated - and Collinson kept asking for information that banks and airlines do not ordinarily make available. This despite several long phone calls and email exchanges. Left feeling that they will try anything to avoid paying out. Read more Read less

    {"display":"Keith T","full_name":"Keith T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Post Office
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