Write a review

Newsletter

Go to business site

Post Office: Savings reviews

Name: Savings
Rating: 2.31 (51 reviews)

View other Post Office products

2.31

Based on 51 reviews, last reviewed 22nd Oct 2026

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

10%

3 star

10%

73%

Latest highest rating:

4

Mostly solid Good, had a competitive interest rate and I mostly had no issue with the account. Website was very basic but did the job fine. The only issue I had wa... Read more Reviewed on: 5th April 2024

Latest lowest rating:

1

DISGUSTING CUSTOMER SERVICE. DISGUSTING CUSTOMER SERVICE. THEY PRETEND THEY CANNOT HEAR A THING ONLY WHEN IT COMES TO VERIFICATION..OTHERWISE THEY CAN HEAR EVERYTHING. A BED OF MI... Read more Reviewed on: 22nd October 2026

Read all reviews Write a review

About this product

Post Office savings reviews can help you to find out more about life at Post Office. How easy is it to contact Post Office? And how friendly are they? Our Post Office savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Post Office: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Post Office Savings reviews (51)

DISGUSTING CUSTOMER SERVICE.

DISGUSTING CUSTOMER SERVICE. THEY PRETEND THEY CANNOT HEAR A THING ONLY WHEN IT COMES TO VERIFICATION..OTHERWISE THEY CAN HEAR EVERYTHING. A BED OF MICROAGRESSIVE EMPLOYEES RUNNING THE SHOW. DONT USE Reviewed on: 22nd October 2026

Terrible website, difficult to deposit into

Terrible website, and i set up a savings account - the only way to pay money into it is via cheque or from an existing post office savings account. But in the website it says you can make payments from a linked account - tried this and the money got returned. Closing the account now, absolutely useless Reviewed on: 9th October 2026

Very poor communication during the application process.

Very poor communication during the application process. Very unclear what documentation was required, or what exactly they would accept or not. The 'back office' make the decisions, but took weeks to contact me - meantime they didn't communicate with the people who actually staff the helplines. After 8 weeks I gave up and cancelled the application. On the bright side, I was awarded £100 by their complaints department. Reviewed on: 7th October 2026

setup account in june.

setup account in june. Can only access it online which is abit of a problem as the site is often not working. 2 months after opening the account i might look elsewhere Reviewed on: 16th August 2026

Had a post office account wanted to open another acc...

Had a post office account wanted to open another account as I had a lot of money to invest I phoned post office savings they said they will need to contact back office and will phone me back didn’t happen tried again no joy so I put my money elsewhere and cancelled other account would not recommend them Reviewed on: 10th July 2026

Tried on numerous occasions to access my account spe...

Tried on numerous occasions to access my account spent ages on lots of phone call and also changed my username and security code several times by post still can’t access my account Reviewed on: 19th June 2026

Post Office Savings failure!

I applied online for an Online Saver issue 87 account, for which I received an email confirming my application. Two weeks later the account had still not been opened! When I rang their office, I was told that there was no trace of my application on their system, despite their earlier email! Further issues followed resulting in me making a formal complaint. Weeks later I received their response - which totally failed to address the main points of my complaint, and they concluded that my complaint should be Dismissed ....despite the fact that there was clearly a failing on their part! I have since contacted them again to challenge their decision. Reviewed on: 12th June 2026

Vanishing Growth Bond

Had a Growth bond which matured on a Monday. When I went online to carry out maturity instructions on the Saturday I was confronted with a zero balance with no information as to where my money had gone and no way of finding out. In this age of fraud and scams I was worried. I put in a complaint due to the stress I had suffered over the weekend. The person investigating the complaint, in my opinion, did not take the complaint seriously as there was no sign of a small gesture of goodwill which a decent, professional company would have not hesitated to offer Reviewed on: 29th January 2026

Poor experience

Opened an online saver, took 2 weeks to get a wotking PIN. Then tried to transfer money from the nominated account and got message saying 'don't allow transfers to this type of account'. Tried a different bank and same message. Rang up and got a foreign call centre with unhelpful strong accent and lack of knowledge. Having now read other feedback will be putting my money elsewhere. Reviewed on: 12th January 2025

Ok I got locked out of my online account - no proble...

Ok I got locked out of my online account - no problem - easy enough to do at 03.00 in the morning, no problem wait until 09.00 and call them and they can unlock it again like every other bank? Think again. You have to wait for a LETTER TO BE POSTED (!) which can take up to 5 working days. They didn't care how urgent it was and refused to let me speak to a manager. When I asked for a complaints email address they gave me a PO Box in Armagh to write to. Joke. I now have to wait until I get a new number, log in and I will transfer the balance to my new account elsewhere. They have a very basic website and no App - so no facial recognition log-in. So just posting your details all over the place. Very risky and insecure. AVOID this Bank of Ireland Post Office set-up, they are well behind the times and I think very insecure, just downright inviting fraud. As a last ditch I asked them to just send the funds back from whence they came (a proper bank) and surprise surprise I was advised to write another letter - listing all the details someone would need to take anything therein. What a total joke. Reviewed on: 30th October 2024

Do you have a different Post Office product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Harpenden Building Society 4.15 from 448 reviews
Savings
from NHS Credit Union 4.95 from 777 reviews
Easy access and notice accounts
from Paragon Bank 4.32 from 8 reviews

Want to see more from Post Office?

Business Banking
from Post Office 4.28 from 6 reviews
Money Card
from Post Office 4.19 from 9 reviews
Pet Insurance
from Post Office 4.06 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub