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Post Office: Savings reviews

Name: Savings
Rating: 2.35 (50 reviews)

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2.35

Based on 50 reviews, last reviewed 9th Oct 2026

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

10%

3 star

10%

72%

Latest highest rating:

4

Mostly solid Good, had a competitive interest rate and I mostly had no issue with the account. Website was very basic but did the job fine. The only issue I had wa... Read more Reviewed on: 5th April 2024

Latest lowest rating:

2

Terrible website, difficult to deposit into Terrible website, and i set up a savings account - the only way to pay money into it is via cheque or from an existing post office savings account. Bu... Read more Reviewed on: 9th October 2026

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About this product

Post Office savings reviews can help you to find out more about life at Post Office. How easy is it to contact Post Office? And how friendly are they? Our Post Office savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Post Office Savings reviews (50)

Terrible website, difficult to deposit into

Terrible website, and i set up a savings account - the only way to pay money into it is via cheque or from an existing post office savings account. But in the website it says you can make payments from a linked account - tried this and the money got returned. Closing the account now, absolutely useless Reviewed on: 9th October 2026

Very poor communication during the application process.

Very poor communication during the application process. Very unclear what documentation was required, or what exactly they would accept or not. The 'back office' make the decisions, but took weeks to contact me - meantime they didn't communicate with the people who actually staff the helplines. After 8 weeks I gave up and cancelled the application. On the bright side, I was awarded £100 by their complaints department. Reviewed on: 7th October 2026

setup account in june.

setup account in june. Can only access it online which is abit of a problem as the site is often not working. 2 months after opening the account i might look elsewhere Reviewed on: 16th August 2026

Had a post office account wanted to open another acc...

Had a post office account wanted to open another account as I had a lot of money to invest I phoned post office savings they said they will need to contact back office and will phone me back didn’t happen tried again no joy so I put my money elsewhere and cancelled other account would not recommend them Reviewed on: 10th July 2026

Tried on numerous occasions to access my account spe...

Tried on numerous occasions to access my account spent ages on lots of phone call and also changed my username and security code several times by post still can’t access my account Reviewed on: 19th June 2026

Post Office Savings failure!

I applied online for an Online Saver issue 87 account, for which I received an email confirming my application. Two weeks later the account had still not been opened! When I rang their office, I was told that there was no trace of my application on their system, despite their earlier email! Further issues followed resulting in me making a formal complaint. Weeks later I received their response - which totally failed to address the main points of my complaint, and they concluded that my complaint should be Dismissed ....despite the fact that there was clearly a failing on their part! I have since contacted them again to challenge their decision. Reviewed on: 12th June 2026

Vanishing Growth Bond

Had a Growth bond which matured on a Monday. When I went online to carry out maturity instructions on the Saturday I was confronted with a zero balance with no information as to where my money had gone and no way of finding out. In this age of fraud and scams I was worried. I put in a complaint due to the stress I had suffered over the weekend. The person investigating the complaint, in my opinion, did not take the complaint seriously as there was no sign of a small gesture of goodwill which a decent, professional company would have not hesitated to offer Reviewed on: 29th January 2026

Poor experience

Opened an online saver, took 2 weeks to get a wotking PIN. Then tried to transfer money from the nominated account and got message saying 'don't allow transfers to this type of account'. Tried a different bank and same message. Rang up and got a foreign call centre with unhelpful strong accent and lack of knowledge. Having now read other feedback will be putting my money elsewhere. Reviewed on: 12th January 2025

Ok I got locked out of my online account - no proble...

Ok I got locked out of my online account - no problem - easy enough to do at 03.00 in the morning, no problem wait until 09.00 and call them and they can unlock it again like every other bank? Think again. You have to wait for a LETTER TO BE POSTED (!) which can take up to 5 working days. They didn't care how urgent it was and refused to let me speak to a manager. When I asked for a complaints email address they gave me a PO Box in Armagh to write to. Joke. I now have to wait until I get a new number, log in and I will transfer the balance to my new account elsewhere. They have a very basic website and no App - so no facial recognition log-in. So just posting your details all over the place. Very risky and insecure. AVOID this Bank of Ireland Post Office set-up, they are well behind the times and I think very insecure, just downright inviting fraud. As a last ditch I asked them to just send the funds back from whence they came (a proper bank) and surprise surprise I was advised to write another letter - listing all the details someone would need to take anything therein. What a total joke. Reviewed on: 30th October 2024

Completely Incompetent customer support

Received a letter in the post notifying me of account maturity, and upon ringing to close it (which must be done over the phone for no really clear reason) I was told the address I answered was incorrect. How? I'm ringing you with a code from post sent to MY address. And to make it really hilarious, it turns out the stupid woman was looking at someone elses account on my call! Poor you! I almost got to ask my way into finding out about your details! In short. Open an account LITERALLY anywhere else, i beg of you, these guys are absolute morons from customer support right up to bankers. Go with a conventional bank. Not even an insane interest rate would justify their abysmal performance. Reviewed on: 3rd October 2024

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