Write a review

Newsletter

Go to business site

Post Office: Savings reviews

Name: Savings
Rating: 2.14 (47 reviews)

View other Post Office products

2.14

Based on 47 reviews, last reviewed 10th Jul 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

11%

3 star

74%

Latest highest rating:

4

Mostly solid Good, had a competitive interest rate and I mostly had no issue with the account. Website was very basic but did the job fine. The only issue I had wa... Read more Reviewed on: 5th April 2024

Latest lowest rating:

1

Had a post office account wanted to open another acc... Had a post office account wanted to open another account as I had a lot of money to invest I phoned post office savings they said they will need to co... Read more Reviewed on: 10th July 2026

Read all reviews Write a review

About this product

Post Office savings reviews can help you to find out more about life at Post Office. How easy is it to contact Post Office? And how friendly are they? Our Post Office savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Post Office: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Post Office Savings reviews (47)

Never again

None of the staff have any interest in anything other than drawing their salary with nobody taking any responsibility in meeting customers requests / needs. This makes it a totally rotten organization. For no good reason they could not verify my account a Nat West for the linked account for a savings account I have held for 4 years and blocked access for 2 weeks and counting. Nothing I have done so far has worked, including sending in a statement to release the quite substantial sum I have with them at a paltry 0.19% interest while others are offering 2.35 for equivalent account. Despite my complaints and numerous calls I have so far achieved nothing but wasted hours. I would warn anyone thinking that being a big organization offers any safety or efficiency. on the contrary the staff are poorly trained and difficult and have no idea of customer service. I will never again use their savings products again. Reviewed on: 10th October 2022

Complete rubbish

Not only can you not transfer money over the weekend- it doesn’t clear until Monday- but there’s a ‘technical issue’ today. I can’t access my money to transfer it & although the tech team should be open until 16.00, they decided to close early. I am beyond furious & when I can access my money, I’m closing my account. If I can’t access my money, then they’re not having it Reviewed on: 18th July 2022

Good service easy to understand products

Short wait times friendly staff and simple straightforward paperwork Reviewed on: 11th March 2022

Appalling customer service

Today I had the most frustrating conversation with a stroppy customer service representative who decided it was my responsibility that their IT system had lost the information regarding registration of a power of attorney which I had submitted several years ago and that I would need to submit documents through a local branch for a third time in the last three months. No hint of an apology for their incompetence. Furthermore he tried to tell me the branch would have no idea about what was requested. Seems he was unaware of the bar code scanner that post office branches have to link with saving account letters. Not knowing backside from elbow springs to mind. This conversation followed an earlier call in which another customer service agent put me on hold for over fifteen minutes whilst she spoke to her manager before hanging up on me. I cannot get this account closed soon enough. Reviewed on: 15th November 2021

Very bad service

I have been trying to open a post office saving it has taken six weeks to try an open it and I still have not got my savings account. They keep on asking me for extra information which I give them and then they ask for more. I have phoned them three times to try and sort this out ..I have got to the stage now where I am going to cancel my application and take my money to another building society...total waste of time.. Reviewed on: 20th May 2021

Great Incentive

Great inventive to open a savings account. Monthly prize draws to win cash & store vouchers. At a time when there are so many uncertainties about savings Post Office has compelled me to open a savings account with them. Reviewed on: 11th July 2020

Unable to renew a maturing bond

I invested £40000 in a two year bond.Two week prior to it maturing I received an email inviting me to reinvest the bond.Unable to do this online.Tried twice to set up the bond with post office over the phone.On both occasions was told the bond would be set up.On each occasion receive further emails saying that I had not re invested my maturing bond.Latest email now states that the post office has put my maturing bond in a savings account with 0.1 % interest. Appalling amateurish service from the post office Have a complaint in process but to be honest no idea if this is being processed as the post office does not have an email address and do not send out emails to confirm any actions other than the automated incorrect emails. clearly their must be more efficient investment companies that look after their customers correctly Reviewed on: 15th June 2020

Post Office/Bank of Ireland Online account

Having invested, through PO savings, for the last three years with an annual fixed rate bonus my online savings account needed to be renewed in December 2019. Imagine my surprise when whilst renewing I was advised that they would have to confirm the source of my investment, when I was simply transferring money within their banking department. It took them nearly two weeks to open the new account during which time the money earned .25% They declined my formal complaint, I went to financial ombudsman and bingo they accepted my complaint and paid me for lost interest, but nothing for time wasted recovering what was mine..... Avoid them at all cost, moral of story, I’ve got my lost interest now I’m moving all the money to somewhere else!! Reviewed on: 18th March 2020

Renewing savings account

Getting a new savings account was a little problematic as I wasn't able to withdraw money from my previous one. I had to call up Bank of Ireland customer services 3 times, but the staff there were so pleasant and helpful, and I didn't have to wait in a stupid, lengthy queue. Reviewed on: 21st November 2019

Terrible...

... opened a Loyalty Saver account. Realised Key Facts summary sheet I'd downloaded showed a higher interest rate to the one showing online. Rang to check - told probably a misprint. A misprint, on a document that surely is part of your contract with PO? I asked to cancel account - suggested I could do this online. Yet online it tells you to ring or write in to do so. I tried to take money out of the account online, but it said due to account changes I couldn't do this until 1 working day had elapsed. I tried again after 1 working day, only to now get an onscreen message saying I couldn't do this for 8 calendar days. Under FAQs, under "I've paid money into my account, how long until it's available?", the answer is "Immediately", if the money was transferred in from another Post Office Money Savings Account, which this was. It's now 9 days since I opened this account online, and I still am unable to access my money to move it elsewhere. So much wrong information and so many inconsistencies; I'm going elsewhere, if only they'll let me have my money back. Reviewed on: 18th November 2019

Do you have a different Post Office product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Instant Access Savings
from Ulster Bank 3.82 from 12 reviews
Notice savings account
from Vida Bank 0.00 from 0 reviews
Young Savers
from Metro Bank 4.86 from 392 reviews

Want to see more from Post Office?

Business Banking
from Post Office 4.28 from 6 reviews
Money Card
from Post Office 4.21 from 9 reviews
Pet Insurance
from Post Office 4.06 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub