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Post Office: Savings reviews

Name: Savings
Rating: 1.81 (42 reviews)

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1.56

Based on 42 reviews, last reviewed 30th Oct 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

10%

12%

3 star

71%

Latest highest rating:

4

Mostly solid Good, had a competitive interest rate and I mostly had no issue with the account. Website was very basic but did the job fine. The only issue I had wa... Read more Reviewed on: 5th April 2024

Latest lowest rating:

1

Ok I got locked out of my online account - no proble... Ok I got locked out of my online account - no problem - easy enough to do at 03.00 in the morning, no problem wait until 09.00 and call them and they ... Read more Reviewed on: 30th October 2024

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About this product

Post Office savings reviews can help you to find out more about life at Post Office. How easy is it to contact Post Office? And how friendly are they? Our Post Office savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Post Office Savings reviews (42)

Useless

How ironic that the post offices never opens their mail. Terrible customer service. Avoid at all costs Reviewed on: 3rd March 2023

Terrible

I opened a savings account with the Post Office online as the interest rate is good. I deposited £10 just to see how quickly it would arrive. I transferred from my Starling account which uses faster pays, transferring instantly or within 2 hours. Hours passed, then days. No sign of the money. Post Office subsequently emailed me saying I hadn't deposited any money into my account (and that I should). But I obviously had tried to. So after 4 days, I called their customer services and I was told they don't support faster pays and I should wait at least 5 working days "check next week" as they use a different banking network (Bank of Ireland?). This terribly poor in this day and age of instant payments. And worse they emailed me asking to deposit when I already had tried to. The website to manage your account is awful, slow and clunky. Should have been upgraded 10 years ago. All in all a poor experience. I'll be closing my account as soon as my money appears and I can withdraw it. Fingers crossed that's not a palava. Reviewed on: 28th February 2023

Online savings, easily inaccessible.

Marketed as an easily managed online savings account with attractive levels of interest from the small start of £1. It is indeed, very to easy to deposit the funds to start your savings journey. However, though. These funds are not so easily accessed. Despite boasting "access to your" savings whenever you need them. I found it was not the case, I merely sought to test the transfers into and out from the account. Whilst transferring money in, was almost instantaneous. Retrieving the funds was a lot more difficult. I spent around two hours combined time looping through the menu's or on hold. Due to around 18 days of "unable to complete the transaction at this time". Finally the situation was resolved by the "technical" team. As this account cannot be managed by phone (nor online initially). Was soured by the experience. When the situation was finally resolved, after Christmas and NYE I might add, I immediately closed the account. I've heard the instant saver is ok I would steer clear of the online saver though. The online service portal is basic and doesn't offer as easy access as the post office website claims. Be warned. Reviewed on: 4th January 2023

Post office savings experience

I have held an account with Post Office savings for about 10 years. A bond recently matured but I was unable to move it to another PO bond without reapplying and providing the data again. All online which is usually straightforward with other organisations. However this would have taken at least 5 days. I was told twice online that my application was unsuccessful and also I had no linked account which was incorrect. After the weekend I spoke to an extremely unhelpful lady at PO savings who was just not interested and quite rude. I decided to close the account online with no success. I phoned back and spoke to another very helpful lady who organised this for me. The service provided is not user friendly and with other organisations I have been able to move money easily without resupplying data they already have. I will not be using PO savings again. Reviewed on: 15th November 2022

Avoid unless you like headaches

I've had the misfortune of having an account with these people. Their online service is abysmal. You can't even see your account number when you login. Then when you call the first thing they ask you for is your account number. Staff are unhelpful and the couple of times I've called their systems are not running so they can't answer any questions. They then ask you to write in and take 20 days to respond. Their responses don't address the questions you have asked so you have to write in again and waste another 20 days. Utterly hopeless. Just avoid. I closed my account because of their extremely poor service. Reviewed on: 21st October 2022

Never again

None of the staff have any interest in anything other than drawing their salary with nobody taking any responsibility in meeting customers requests / needs. This makes it a totally rotten organization. For no good reason they could not verify my account a Nat West for the linked account for a savings account I have held for 4 years and blocked access for 2 weeks and counting. Nothing I have done so far has worked, including sending in a statement to release the quite substantial sum I have with them at a paltry 0.19% interest while others are offering 2.35 for equivalent account. Despite my complaints and numerous calls I have so far achieved nothing but wasted hours. I would warn anyone thinking that being a big organization offers any safety or efficiency. on the contrary the staff are poorly trained and difficult and have no idea of customer service. I will never again use their savings products again. Reviewed on: 10th October 2022

Complete rubbish

Not only can you not transfer money over the weekend- it doesn’t clear until Monday- but there’s a ‘technical issue’ today. I can’t access my money to transfer it & although the tech team should be open until 16.00, they decided to close early. I am beyond furious & when I can access my money, I’m closing my account. If I can’t access my money, then they’re not having it Reviewed on: 18th July 2022

Good service easy to understand products

Short wait times friendly staff and simple straightforward paperwork Reviewed on: 11th March 2022

Appalling customer service

Today I had the most frustrating conversation with a stroppy customer service representative who decided it was my responsibility that their IT system had lost the information regarding registration of a power of attorney which I had submitted several years ago and that I would need to submit documents through a local branch for a third time in the last three months. No hint of an apology for their incompetence. Furthermore he tried to tell me the branch would have no idea about what was requested. Seems he was unaware of the bar code scanner that post office branches have to link with saving account letters. Not knowing backside from elbow springs to mind. This conversation followed an earlier call in which another customer service agent put me on hold for over fifteen minutes whilst she spoke to her manager before hanging up on me. I cannot get this account closed soon enough. Reviewed on: 15th November 2021

Very bad service

I have been trying to open a post office saving it has taken six weeks to try an open it and I still have not got my savings account. They keep on asking me for extra information which I give them and then they ask for more. I have phoned them three times to try and sort this out ..I have got to the stage now where I am going to cancel my application and take my money to another building society...total waste of time.. Reviewed on: 20th May 2021

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