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Dan Walkman

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Review of the Post Office, Savings:

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Online savings, easily inaccessible.

Marketed as an easily managed online savings account with attractive levels of interest from the small start of £1. It is indeed, very to easy to deposit the funds to start your savings journey. However, though. These funds are not so easily accessed. Despite boasting "access to your" savings whenever you need them. I found it was not the case, I merely sought to test the transfers into and out from the account. Whilst transferring money in, was almost instantaneous. Retrieving the funds was a lot more difficult. I spent around two hours combined time looping through the menu's or on hold. Due to around 18 days of "unable to complete the transaction at this time". Finally the situation was resolved by the "technical" team. As this account cannot be managed by phone (nor online initially). Was soured by the experience. When the situation was finally resolved, after Christmas and NYE I might add, I immediately closed the account. I've heard the instant saver is ok I would steer clear of the online saver though. The online service portal is basic and doesn't offer as easy access as the post office website claims. Be warned. Reviewed on: 4th January 2023

Dan Walkman

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