Couldn't choose bank to transfer funds to

Received a letter 3 weeks after opening account advising reduction in interest rates from 1% to .6% so wanted to transfer 20k to my Santander a/c where interest rate is .6% but instant access and cash back on utility bills. The system decided the... Read more

Received a letter 3 weeks after opening account advising reduction in interest rates from 1% to .6% so wanted to transfer 20k to my Santander a/c where interest rate is .6% but instant access and cash back on utility bills. The system decided the money should be transferred to another account of mine and I could not change it. I tried deleting it to type in new details, just would not let me. I transferred money into the Melton from 2 different accounts, it obviously decided that i would only be allowed to transfer money back to the account it deemed. Really annoying as now I will have to wait till the transfer takes place and then transfer these funds into the bank account I want them in.

Reviewed on 15th December 2020

Donald Allan

Fixed rate offers disappear before you can send the application

It is one thing having a reasonable interest rate but not if it is withdrawn before you can apply. Add in the fact that there are no links on their website to download application forms and you get the impression they don't want your... Read more

It is one thing having a reasonable interest rate but not if it is withdrawn before you can apply. Add in the fact that there are no links on their website to download application forms and you get the impression they don't want your money.

Well this crowd wont be getting any of mine!

Reviewed on 15th December 2020

John Jones

Excellent Customer Service

As a new member opening a savings account, I was impressed with your courteous, professional and helpful staff. Mutuality at its best!

Reviewed on 14th December 2020

Sorcha

The Melton, the way it should be done.

Just joined the Melton Building Society. Impressed with the service I received when I phoned with queries about using internet banking. Your not waiting for hours pushing this and that button to try to speak to a human being. Just the ticket for... Read more

Just joined the Melton Building Society. Impressed with the service I received when I phoned with queries about using internet banking. Your not waiting for hours pushing this and that button to try to speak to a human being. Just the ticket for older internet users like me. Well done.

Reviewed on 11th November 2020

Richard Williams

Excellent

The staff are so helpful and they understand everything you ask. Rates are good as well.

Reviewed on 27th October 2020

Twink

speedy and efficient service

I had not used Melton BS before but I was very impressed with the ease and speed with which they handled my application to open a savings account.

Reviewed on 25th October 2020

Barbara Hockley

Pleasant, helpful staff

I was having some ongoing problems logging in. The member of staff couldn't have been more patient, helpful and efficient.

Reviewed on 20th October 2020

JLK

Efficient friendly service

Easy to set up an account online. Quick and easy to get through on the phone - no being put on hold loop on for 10-20 mins. Efficient and friendly people actually answering the phone, not an automated service - even during Covid restrictions. ... Read more

Easy to set up an account online. Quick and easy to get through on the phone - no being put on hold loop on for 10-20 mins. Efficient and friendly people actually answering the phone, not an automated service - even during Covid restrictions. Competitive interest rates too. What's not to like!

Reviewed on 13th October 2020

ShirleyB

My first online saving account, so far great!

Enjoyed speaking to customer advisor. V Helpful.

Reviewed on 12th October 2020

Chandra

So far, so excellent!

Just opened my first on line account with you and received excellent telephone support, from your courteous staff, with online queries. Many thanks

Reviewed on 12th October 2020

Chris

Reply

Not at all happy but as we are so far down the line I dont really have much choice. But will in no way ever use the Melton ever again. I would rather pay buildstore extra fees than use the Melton.!!!!

Reviewed on 17th August 2020

James Mason

False information

... Read more

I'm currently going through a mortgage application first started back in Jan 2020.
I'm disgusted at the length of time this has taken, I have paid your fee's and surveys but here we are in JULY now still no mortgage offer. The service is atrocious from the Melton. No feedback on what's happening. I was assured back in May that mistakes had been made and things now would move much more quickly. This is an absolute joke, every month that goes by is costing me £750 in rent. I'm now going to raise this with the FCA as I'm been strung along with no feedback whatsoever.


I'm at a loss as to how on earth you manage to get any customers at all. I will also share the quality of discontent that has been shown by the Melton on my social media platforms to make people alert as to how you treat potential clients.. AVOID AT ALL COSTS. You've been warned.

Reviewed on 1st July 2020

James Mason

Local service with exceptional standards

I save with the Melton as it is locally based and community orientated. The service offered by the staff in Oakham is outstanding.

Reviewed on 1st June 2020

Gareth Williams

Cash ISA

Unable to check my account on line, told this service is not available for cash ISA.

Reviewed on 18th April 2020

David

Excellent!

I have been in contact with the society several times in the last few days. All of the staff I have dealt with have been utterly professional, efficient, and so friendly and relaxed. I cannot praise them highly enough. And in such difficult times!

Reviewed on 15th April 2020

Tony Smith

Good bank, good service

I have two savings accounts for my little ones. They aren't fussed about loose piggy banks and when one of the free ones broke, they replaced it for free. There and then

Reviewed on 4th February 2020

Hayley Rose

Fantastic & personal mortgage service

So impressed start to finish was really helpful and friendly service. You always go through a switchboard staffed by a real (and helpful) person, never an automated option list, and they'll take message if the person or team isn't available etc..... Read more

So impressed start to finish was really helpful and friendly service. You always go through a switchboard staffed by a real (and helpful) person, never an automated option list, and they'll take message if the person or team isn't available etc.. Every team/person I dealt with from Nicola at initial application stage to Tess and the completions team went extra mile to guide us and explain the process. Always felt like they were a team who knew each other and were dealing with us personally and not a massive corporate passing you from dept to dept as a just another number. And I don't know of another company that would send you a welcome hamper of goodies to welcome you to your new home. Lovely a touch! Thank you for all of that and for giving us a mortgage!

Reviewed on 19th November 2019

Emma

Excellent service

I've been with the Melton for a number of years now. Their Customer service is first rate; staff always helpful. Transferring money between a linked account easy and although not the highest interest rate you can get the Melton provides you with the... Read more

I've been with the Melton for a number of years now. Their Customer service is first rate; staff always helpful. Transferring money between a linked account easy and although not the highest interest rate you can get the Melton provides you with the confidence to know your money is safe, with a responsible company and easily accessible. Well worth investing in.

Reviewed on 16th November 2019

M. Gornall

Excellent, professional, courteous customer service.

I opened a fixed savings account in the Grantham Branch last week. All I can say is that everyone I have dealt with from the lady who opened my account to the lady who helped set up my internet password have been so polite and professional. Never... Read more

I opened a fixed savings account in the Grantham Branch last week. All I can say is that everyone I have dealt with from the lady who opened my account to the lady who helped set up my internet password have been so polite and professional. Never used the Melton Building Society before but absolutely superb in all aspects. Thank you. Graham

Reviewed on 28th October 2019

Graham

professional and more

professional , courteous and efficient

Reviewed on 20th August 2019

Oakham branch member