Great service - personal and friendly but still good products

Angie has been amazing - very responsive, knowledgeable and professional. I've stayed with the Melton now for many years and through a number of life changes, and I have no intention on going anywhere else.

Reviewed on 16th September 2021

Sharon

Impeccable service and support

I have just paid off my mortgage with The Melton Building Society after 14 years with them and I can state, hand on heart, that they have been one of the most personal and refreshingly communicative and friendly organisations I've ever dealt with.... Read more

I have just paid off my mortgage with The Melton Building Society after 14 years with them and I can state, hand on heart, that they have been one of the most personal and refreshingly communicative and friendly organisations I've ever dealt with.

At a time when you can go around in circles trying to communicate with a human being in order to get something done, at the Melton you go straight through to the switchboard and you are dealt with immediately by a human - it makes so much difference. Over the years, I have dealt with a number of different staff at the Melton, all of whom have been reassuringly professional, understanding and kind. I have always had my questions answered quickly and to my satisfaction, and they have always made it very easy to move to new mortgage products etc.

If only more organisations could be like the Melton; many should take a leaf out of their book in terms of customer service. What a great experience - thank you.

Reviewed on 23rd July 2021

James O

Great responsive service

Melton are part of that unusual group of lenders where everything isn't just decided by computers, real world conversations can be had with staff... Read more

Melton are part of that unusual group of lenders where everything isn't just decided by computers, real world conversations can be had with staff members.

In particular Billy Dexter is doing incredible work there and providing fantastic support to mortgage brokers

Reviewed on 2nd July 2021

john mcallister

Mortgage review

Angie Evans supported me through a mortgage review process with a view to us taking out increased borrowing. She was thorough, professional, friendly and explained everything fully, ensuring that we fully understood the process and what was... Read more

Angie Evans supported me through a mortgage review process with a view to us taking out increased borrowing. She was thorough, professional, friendly and explained everything fully, ensuring that we fully understood the process and what was happening.
A great and efficient service.

Reviewed on 14th June 2021

Jayne

Couldn't ask for better

These people are fabulous, I have no intention of moving companies, when I started with them I had adverse credit but with their help I'm back to where I should be, they actually listen to what you want and go the extra mile to get you it. I still pay... Read more

These people are fabulous, I have no intention of moving companies, when I started with them I had adverse credit but with their help I'm back to where I should be, they actually listen to what you want and go the extra mile to get you it. I still pay my mortgage every month by card over the phone and as strange as it sounds I actually like giving them my money, the lady (brenda i think) is just so lovely.
Keep up the great work
I'm not great at reviews but thats how I see MBS

Reviewed on 5th June 2021

Ian Quy

Mortgage addition

Excellent service, friendly and informative, taken through the process step by step.

Reviewed on 22nd May 2021

Stuart jackson

Mortgage

Really good communication and helpful.

Reviewed on 22nd May 2021

Simon Hooley

Extremely unprofessional

I was due to have my survey done, he did not follow the instructions provided and could not carry out the valuation. I now have to wait for them to find availability for this service to be carried out... Read more

I was due to have my survey done, he did not follow the instructions provided and could not carry out the valuation. I now have to wait for them to find availability for this service to be carried out again.
Terrible service, I am extremely disappointed.

Reviewed on 21st May 2021

Adam William Clarke

Nice Real People

Not only was the product good but the people administering it are real people. Who else these days asks whether their call is convenient for you. Who else says they don't know - but will find out - and then calls back as they promised? So nice to... Read more

Not only was the product good but the people administering it are real people. Who else these days asks whether their call is convenient for you. Who else says they don't know - but will find out - and then calls back as they promised? So nice to deal with, so simple to get help.

Reviewed on 21st May 2021

George Rowing

Fast and Friendly

The Melton Building Society have the best product for my circumstances and have worked quickly and with the minimum of fuss. All contact has been very friendly and the team has been very supportive. Melton is one of the smaller less well known lenders... Read more

The Melton Building Society have the best product for my circumstances and have worked quickly and with the minimum of fuss. All contact has been very friendly and the team has been very supportive. Melton is one of the smaller less well known lenders but definitely big on service.

Reviewed on 17th May 2021

Austen Pickles

Great Company

Melton Mowbray are a great company and so easy to contact and very professional. They never keep you hanging on the line, always answer their phone and give great advice . I would throughly recommend Melton Mowbray and I hope I get to stay with them... Read more

Melton Mowbray are a great company and so easy to contact and very professional. They never keep you hanging on the line, always answer their phone and give great advice . I would throughly recommend Melton Mowbray and I hope I get to stay with them when my mortgage deal ends next year with them

Reviewed on 14th May 2021

Karen Boulton

So far so good

We’ve been with the Melton for 6 years. Customer service is great hope this continues for the rest of our term.

Reviewed on 12th May 2021

Claire189

Excellent service

Very clear communication of what was needed and was dealt with swiftly

Reviewed on 12th May 2021

Ness Fricker

Happy customer

I've my mortgage with Melton for 20 years. Great product. Nothing is too much bother for the advisors.

Reviewed on 10th May 2021

Julie Cooper

Great to speak to real people

Smashing customer service, so refreshing to actually speak to people that are understanding of different circumstances and do try to help .

Reviewed on 7th May 2021

lisa.beck250@gmail.com

Consistently good and personable service

I have been with the Melton for 12 years. I have always appreciated the personal and personable touch. Good customer service. Lovely to not have a faceless organisation. Straightforward and easy to work with.

Reviewed on 5th May 2021

David Alderson

Straight forward no nonsense underwriting

I have used Melton Building society for their understanding approach to real life adverse situations, and for understanding that bad things happen that can't be helped and that there can still be a lending solution if one is warranted. No "Computer... Read more

I have used Melton Building society for their understanding approach to real life adverse situations, and for understanding that bad things happen that can't be helped and that there can still be a lending solution if one is warranted. No "Computer says no!"

Reviewed on 16th April 2021

James

Archaic Submission Process

Submission requirements grow by the minute!

Reviewed on 16th April 2021

Clive

Great communication

lways available if you need to discuss a case, no hold times on the phone, staff always curtious and helpful.

Reviewed on 16th April 2021

Alun Watson

Flexible Lender

A lender that is not afraid to lend outside the box

Reviewed on 16th April 2021

keth ruggles