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Melton Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (297 reviews)

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4.56

Based on 297 reviews, last reviewed 19th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

80%

10%

Latest highest rating:

5

Truely customer centric and want to help Truely customer centric and want to help Reviewed on: 19th February 2026

Latest lowest rating:

2

In 5 years of having a mortgage with The Melton have... In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You h... Read more Reviewed on: 6th December 2024

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About this product

Finding the right mortgage product can be a complicated process, but we want to make this easier for you. We collect the Melton Building Society mortgage reviews to help your decision-making process.

The Melton Building Society is a mutual organisation that offers a range of mortgage products. It’s important to be confident that you understand the terms, conditions and interest rates of the product. If you’re unsure or need any other assistance, always consult the lender or an independent advisor.

Are you interested in Melton Building Society mortgages? Find out what existing mortgage holders have to say about the lender and its products by reading our reviews. Learn which mortgage products they have and how satisfied they are so far. Learn more about the application process and how smoothly it ran. Find out if they would recommend the lender to family and friends. All of this and more can be found in our Melton Building Society mortgage reviews.

Have you had experience with Melton Building Society mortgages? Write a review on Smart Money People to help others just like you secure their new home. Tell us why you chose this lender and if you’ve been satisfied with your decision. How did you find the application process: was it easy to understand? Share any experience you’ve had with the customer service team. Would you recommend the lender to family and friends? Write a review for the Melton Building Society mortgages today.

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Melton Building Society Mortgages reviews (297)

Truely customer centric and want to help

Truely customer centric and want to help Reviewed on: 19th February 2026

In 5 years of having a mortgage with The Melton have...

In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You have to leave your contact details and they call you back hours or evens days later. There is no online facility for checking details of your mortgage and if you need any information you have to call to request. It is generally an archaic level of service. Reviewed on: 6th December 2024

Reply from Melton Building Society Thank you for your feedback. We are sorry you feel this way. Please email [email protected] as we'd like to hear about your thoughts in more detail. Thank you. Response date: 11th December 2024

Very helpful and informative staff - offered the bes...

Very helpful and informative staff - offered the best mortgage suitable for me Reviewed on: 24th September 2024

Reply from Melton Building Society Great feedback, thanks Marion Response date: 25th September 2024

DIRE CUSTOMER SERVICE - DIRE SAVINGS & MORTGAGE RATES

Bank Rate reduced by 0.25% but mortgage rate remains at 5.69% DESPITE a drop of Savings Interest rate of 0.5% to 3.5% DO NOT TAKE OUT A MORTGAGE OR INVEST SAVINGS WITH THIS UNPRINCIPLED BUILDING SOCIETY Reviewed on: 12th August 2024

Reply from Melton Building Society Hi Warren, Thank you for taking the time to leave us a review. As a mutual Building Society owned by our members, at times due to market changes we have to make difficult decisions in relation to interest rates. We appreciate that a reduction in savings interest rates isn’t welcome news but we do value your loyalty and we want to continue to support you, we would encourage you to speak to us about the options available to you and your savings with the Melton. If you have any queries or would like to review the options available to you, you can telephone us on 01664 414141, alternatively, you can contact your nearest branch who will be happy to assist. Many thanks, Kayleigh Response date: 14th August 2024

Just straight forward.

Just straight forward, they deal with queries at once or call you back when they say they will if more complicated Reviewed on: 6th August 2024

Reply from Melton Building Society great to hear this, thanks John Response date: 8th August 2024

Excellent and prompt communication and always very h...

Excellent and prompt communication and always very helpful at replying to questions giving clear feedback. Thank you very much with your advice and what can be a daunting time when renewing your mortgage Reviewed on: 31st May 2024

Reply from Melton Building Society Great to hear, thanks Carol! Response date: 3rd June 2024

Angie Evans was excellent in her clear presentation...

Angie Evans was excellent in her clear presentation of our needs porting our existing mortgage. She helped us through every step and made the whole process painless. Excellent service. Reviewed on: 7th April 2024

Reply from Melton Building Society Thanks Kevin. This is great to hear! Response date: 8th April 2024

Wholeheartedly recommend

I've been with the Melton for about 7/8 years now and I wouldn't want to go anywhere else. So helpful, so flexible, and you get to speak to real people, not just computerised voices. Angie Evans in particular is exceptional, and has always been polite, helpful, friendly and knowledgeable. Would recommend to anyone. Reviewed on: 3rd April 2024

Reply from Melton Building Society Great to hear, thanks Kate! Response date: 4th April 2024

MELTON WAS A GREAT BUILDING SOCIETY.... BUT NO MORE!!!!

I have been a Melton mortgagee for 24 years and despite that the offering now I am due to remortgage is VERY POOR> While they claim to provide better terms for existing customers, this is not the case! With their withdrawal of the OFFSET FACILITY and increased costs of early repayments in addition to interest rates which are HIGH despite rates generally going down, they are NOT competitive. I have had good service/support/mortgage rates for 24 years but recent changes to their 'Business Model' has removed the benefits of dealing with them! VERY DISAPPOINTING AND QUITE SAD!!!! Reviewed on: 27th March 2024

In branch service review

You always get good customer services and are always contacted when your mortgage discount rate is coming to an end in order for another discount scheme to be put in place. Reviewed on: 28th February 2024

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