The Melton Building Society Mortgages Reviews

Ratings based on 51 reviews Last review 3 months ago

The Melton Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source...

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The Melton Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of The Melton Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Your Mortgages Reviews (51)

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14th August 2020

Wonderfully helpful

As a broker i deal with many lenders daily and can honestly say to service provided by MBS and in particular, underwriter Emmy-Jane Short made a difficult process so much easier, a complex case and being able to talk through with a decision maker made...

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As a broker i deal with many lenders daily and can honestly say to service provided by MBS and in particular, underwriter Emmy-Jane Short made a difficult process so much easier, a complex case and being able to talk through with a decision maker made the process feel smooth. It was also easy to feed this back to the clients as progress reports were so important. Thank you Emmy!

Reply from The Melton Building Society
Very nice to hear! I will ensure that this feedback is passed onto Emmy and the Team.
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27th June 2020

Mortgage Rates

I'd like to understand why the Melton Mowbray Building Society decided to profit from the recent base rate reductions, and not to reduce the standard variable rate for mortgages in line with many other lenders? Wouldn't it be more in line with your...

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I'd like to understand why the Melton Mowbray Building Society decided to profit from the recent base rate reductions, and not to reduce the standard variable rate for mortgages in line with many other lenders? Wouldn't it be more in line with your statement "being a mutual building society which places customers and the community at the heart of everything we do.".

Reply from The Melton Building Society
Thank you for your review. Unlike other lenders, we chose not to increase our Standard Variable Rate when Bank of England Base Rate was last increased. Accordingly, our SVR was already lower than many of our competitors during the recent rate reductions. If you would like to discuss in more detail then please telephone us on 01664 414141.
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5th April 2020

Clarification regarding online accounts

Even in these difficult times promptly answered the telephone and ensured I had correct information nothing was too much trouble.

Reply from The Melton Building Society
What lovely feedback - thank you for taking the time to do this for us. I will ensure that your comments are passed onto the team!
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16th December 2019

I like dealing with Melton as the staff are very helpful and they are a bespoke lender

very knowledgeable staff, very helpful and a bespoke service

Reply from The Melton Building Society
Great feedback, thank you - I will ensure this is passed onto the rest of the team.
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13th December 2019

Friendly helpful staff

Willing to review unusual cases and treat each customer on it's own merits. We had a complex client situation that Melton reviewed and quickly gave us a decision in principle. Kept us well informed throughout the process.

Reply from The Melton Building Society
Thank you for your positive feedback - I will pass this onto the rest of the team.
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13th December 2019

5 star treatment

Above and beyond for customers and broker, pleasure to work along side. amazing staff with amazing products that i'm always happy to recommend to my clients

Reply from The Melton Building Society
Great feedback, thank you - I will pass your comments onto the rest of the team.
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13th December 2019

Self build done better!

I would recommend Melton as I had to use them for a client of mine for their self build project. Melton guided both of through a tricky process with constant help and guidance at all stages. I must have been on the phone daily between clients and...

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I would recommend Melton as I had to use them for a client of mine for their self build project. Melton guided both of through a tricky process with constant help and guidance at all stages. I must have been on the phone daily between clients and Melton and they just made what could have been a stressful process an absolute breeze. Well done Melton

Reply from The Melton Building Society
Thank you Jo - absolutely great to hear, I will pass this onto the rest of the team.
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11th October 2019

exceptional customer service

I contacted them with an unusual request relating to the Welcome Hamper they sent to our new house. That in itself was impressive and very customer centred. This afternoon they have replied by phoning back and emailing me information - and on a...

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I contacted them with an unusual request relating to the Welcome Hamper they sent to our new house. That in itself was impressive and very customer centred. This afternoon they have replied by phoning back and emailing me information - and on a Friday afternoon as well. Pat yourselves on the back Melton BS.

Reply from The Melton Building Society
Thank you for your lovely feedback - I have passed your comments on to the members of staff concerned!
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10th June 2019

BTL Mortgage

At first we thought Melton were a touch OTT with requesting tenancy documents and charging an admin fee. Thats the negative. After that its all positive. Competitive rates and really good customer service. Its good to have the same human more often...

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At first we thought Melton were a touch OTT with requesting tenancy documents and charging an admin fee. Thats the negative. After that its all positive. Competitive rates and really good customer service. Its good to have the same human more often than not dealing with your case. In our case it was Angie Evans who has helped us through the past 5 years when renewing or changing the terms, always with a nice manor and professionalism.

Reply from The Melton Building Society
Thank you for taking the time to leave us your feedback, this is always appreciated. I have passed this onto our management team for review.
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7th May 2019

Mortgage Advisor Service

Thank you Angie for your fantastic service this morning in arranging our scheme transfer. Angie, as usual, was very informative and helpful while being friendly and efficient. Very pleased with the outcome too.

Reply from The Melton Building Society
Thank you for your positive feedback!
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6th February 2019

Friendly mortgage advice

We have four different mortgages with the Melton and they have been really competitive and most helpful on each product. We were made to feel like humans and not just a figure on a spreadsheet. Their personal touch won our business.

Reply from The Melton Building Society
Thank you for taking the time to leave us your positive feedback.
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6th February 2019

Friendly and efficient

I've now 2 mortgages with the Melton Mowbray building society. On both occasions all the staff I've dealt with have been Friendly,knowledgeable and professional.

Reply from The Melton Building Society
Thank you for taking the time to leave us your positive feedback.