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Melton Building Society reviews

Melton Building Society Logo
Rated Excellent • 4.72/5

Melton Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days

Review summary

People rate this company as Excellent based on 2,726 product reviews

Average score of 4.72/5
5 star
86%
4 star
9%
3 star
2%
2 star
1%
1 star
2%
Reviews for Melton Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Knowledgeable, helpful, kind

Angela Jones was extremely knowledgeable, helpful and kind throughout the whole process. Our situation was complex from the beginning (PhD stipend) and there were also... Angela Jones was extremely knowledgeable, helpful and kind throughout the whole process. Our situation was complex from the beginning (PhD stipend) and there were also a few hurdles along the way but Angela was really helpful and patient throughout the whole process. She was always contactable and had time to answer questions. We always felt she was pushing our application forward and saved us a lot of time and stress and gave us access to offers we wouldn’t have been able to get on our own. We would recommend anyone to work with Angela who is looking for a mortgage. Read more Read less

{"display":"Hannah C","full_name":"Hannah C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Website apparently not functioning

I received a letter "Action Required" about the maturity of a savings account and told to log on to online savings. Have been trying all... I received a letter "Action Required" about the maturity of a savings account and told to log on to online savings. Have been trying all morning. It does not seem to be functioning. Read more Read less

{"display":"Alan C","full_name":"Alan C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Alan C 13th July 2025
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About Melton Building Society

Melton Building Society was established in 1875, making it one of the oldest building societies in the UK. Members share their reviews to help you find out more about life at Melton Building Society. Smart Money People is the place for Melton Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Melton Building Society at a glance

Reviews for Melton Building Society

Showing 11 of 2726 company reviews • Last reviewed within 14 days

Knowledgeable, helpful, kind

Independent Mortgage Advice • 18th July 2025

Angela Jones was extremely knowledgeable, helpful and kind throughout the whole process. Our situation was complex from the beginning (PhD stipend) and there were also... Angela Jones was extremely knowledgeable, helpful and kind throughout the whole process. Our situation was complex from the beginning (PhD stipend) and there were also a few hurdles along the way but Angela was really helpful and patient throughout the whole process. She was always contactable and had time to answer questions. We always felt she was pushing our application forward and saved us a lot of time and stress and gave us access to offers we wouldn’t have been able to get on our own. We would recommend anyone to work with Angela who is looking for a mortgage. Read more Read less

{"display":"Hannah C","full_name":"Hannah C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Website apparently not functioning

Savings • 13th July 2025

I received a letter "Action Required" about the maturity of a savings account and told to log on to online savings. Have been trying all... I received a letter "Action Required" about the maturity of a savings account and told to log on to online savings. Have been trying all morning. It does not seem to be functioning. Read more Read less

{"display":"Alan C","full_name":"Alan C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Laura has been brilliant for me

    Laura has been brilliant for me, really helpful with looking after my needs and requirements and found a very good deal for me, very happy with the whole process

    {"display":"Matthew R","full_name":"Matthew R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Angela Jones 5*!

    Angela Jones 5*!!! I'm a first time buyer so I needed some hand holding, Angela was absolutely fantastic. We had issues with our solicitors and... Angela Jones 5*!!! I'm a first time buyer so I needed some hand holding, Angela was absolutely fantastic. We had issues with our solicitors and estate agent but Angela was our knight in shining armour. She couldn't have done any more for us, would recommend Angela and I'd definitely use her expertise again! Read more Read less

    {"display":"Jack D","full_name":"Jack D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Angels Jones provided us with a five star service!

    Angela Jones provided us with a five star service. Every step through our self build loan application was explained well and the process was made... Angela Jones provided us with a five star service. Every step through our self build loan application was explained well and the process was made as simple as possible. Thank you Angela :-) Read more Read less

    {"display":"Sukh P","full_name":"Sukh P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great service

    Very professional and helpful Angela is a credit to your team

    {"display":"David F","full_name":"David F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great Building Society

    First visit to this branch to open an account and was very impressed. I was served by Charlie who was really welcoming, very efficient and... First visit to this branch to open an account and was very impressed. I was served by Charlie who was really welcoming, very efficient and had great product knowledge. Highly recommend this building society and branch to others. Read more Read less

    {"display":"Eve","full_name":"Eve","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Eve 14th April 2025
  • 3/5

    Competitive rates but archaic application process

    Opening a new savings account as a new customer felt like a return to the 1980s. Application was via post including a cheque. I received... Opening a new savings account as a new customer felt like a return to the 1980s. Application was via post including a cheque. I received account details via post, but had to phone to request an online sign-in password. Line was busy, so they called me back several hours later. Customer support staff member was nice and helpful, but the whole process was dated and inconvenient in a modern digital world. Read more Read less

    {"display":"Chris Smith","full_name":"Chris Smith","avatar":{"url":"\/assets\/uploads\/avatars\/users\/854525.png"}}'s avatar
    Savings
    Chris Smith 3rd April 2025
  • 1/5

    I wanted to visit the branch but when I got there it...

    I wanted to visit the branch but when I got there it was closed for staff training. It is a 20 mile round trip to... I wanted to visit the branch but when I got there it was closed for staff training. It is a 20 mile round trip to the nearest and there is no help to get on line. Not good enough! When I have been in before they have said I had to book an appointment. Read more Read less

    {"display":"Jane W","full_name":"Jane W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jane W 3rd April 2025
  • 5/5

    It takes 2

    Have opened 2 accounts with The Melton, really easy to deal with and for my generation, a passbook is a must, fantastic, pleasant, experience

    {"display":"Ryan F","full_name":"Ryan F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1154093.png"}}'s avatar
    Savings
    Ryan F 27th March 2025
  • 5/5

    Friendly and efficient service.

    Friendly and efficient service. Treated with respect and courtesy, kept informed about the process.

    {"display":"Mary H","full_name":"Mary H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mary H 26th March 2025

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