Angela Jones provided us with a five star service. Every step through our self build loan application was explained well and the process was made... Angela Jones provided us with a five star service. Every step through our self build loan application was explained well and the process was made as simple as possible. Thank you Angela :-) Read more Read less

Very professional and helpful Angela is a credit to your team

First visit to this branch to open an account and was very impressed. I was served by Charlie who was really welcoming, very efficient and... First visit to this branch to open an account and was very impressed. I was served by Charlie who was really welcoming, very efficient and had great product knowledge. Highly recommend this building society and branch to others. Read more Read less

Opening a new savings account as a new customer felt like a return to the 1980s. Application was via post including a cheque. I received... Opening a new savings account as a new customer felt like a return to the 1980s. Application was via post including a cheque. I received account details via post, but had to phone to request an online sign-in password. Line was busy, so they called me back several hours later. Customer support staff member was nice and helpful, but the whole process was dated and inconvenient in a modern digital world. Read more Read less

I wanted to visit the branch but when I got there it was closed for staff training. It is a 20 mile round trip to... I wanted to visit the branch but when I got there it was closed for staff training. It is a 20 mile round trip to the nearest and there is no help to get on line. Not good enough! When I have been in before they have said I had to book an appointment. Read more Read less

Have opened 2 accounts with The Melton, really easy to deal with and for my generation, a passbook is a must, fantastic, pleasant, experience

Friendly and efficient service. Treated with respect and courtesy, kept informed about the process.

Very easy processes that make you feel safe as a saver, and ensure you understand the product that you are investing in easily. Lots of... Very easy processes that make you feel safe as a saver, and ensure you understand the product that you are investing in easily. Lots of plan speak removing potential problems before they start. Read more Read less

I spoke with Angela Jones and she made the whole process very simple and straightforward. It’s taken a huge weight off my shoulders knowing that... I spoke with Angela Jones and she made the whole process very simple and straightforward. It’s taken a huge weight off my shoulders knowing that someone knowledgeable is dealing with my needs. Worth every penny as far as I’m concerned. Read more Read less