First visit to this branch to open an account and was very impressed. I was served by Charlie who was really welcoming, very efficient and... First visit to this branch to open an account and was very impressed. I was served by Charlie who was really welcoming, very efficient and had great product knowledge. Highly recommend this building society and branch to others. Read more Read less

Opening a new savings account as a new customer felt like a return to the 1980s. Application was via post including a cheque. I received... Opening a new savings account as a new customer felt like a return to the 1980s. Application was via post including a cheque. I received account details via post, but had to phone to request an online sign-in password. Line was busy, so they called me back several hours later. Customer support staff member was nice and helpful, but the whole process was dated and inconvenient in a modern digital world. Read more Read less

I wanted to visit the branch but when I got there it was closed for staff training. It is a 20 mile round trip to... I wanted to visit the branch but when I got there it was closed for staff training. It is a 20 mile round trip to the nearest and there is no help to get on line. Not good enough! When I have been in before they have said I had to book an appointment. Read more Read less

Have opened 2 accounts with The Melton, really easy to deal with and for my generation, a passbook is a must, fantastic, pleasant, experience

Friendly and efficient service. Treated with respect and courtesy, kept informed about the process.

Very easy processes that make you feel safe as a saver, and ensure you understand the product that you are investing in easily. Lots of... Very easy processes that make you feel safe as a saver, and ensure you understand the product that you are investing in easily. Lots of plan speak removing potential problems before they start. Read more Read less

I spoke with Angela Jones and she made the whole process very simple and straightforward. It’s taken a huge weight off my shoulders knowing that... I spoke with Angela Jones and she made the whole process very simple and straightforward. It’s taken a huge weight off my shoulders knowing that someone knowledgeable is dealing with my needs. Worth every penny as far as I’m concerned. Read more Read less

Angela is the kindest and most professional lady I have spoken to whilst dealing with my mortgage application, she took her time in explaining everything... Angela is the kindest and most professional lady I have spoken to whilst dealing with my mortgage application, she took her time in explaining everything even if I said I understood she went into extra detail to make sure I was fully aware of all the details. I am a first time buyer so this was exactly what I needed. Read more Read less

Good customer service, easily contactable,