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Melton Building Society reviews

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Rated Excellent 4.73/5

Melton Building Society reviews

Verified business
Last reviewed within 14 days
See more on their website

Review summary

People rate this company as Excellent based on 2,706 product reviews

Average score of 4.73/5
5 star
86%
4 star
9%
3 star
2%
2 star
1%
1 star
2%
Reviews for Melton Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Excellent service!

We had the pleasure of working with Angela, and as first-time homebuyers, we initially thought the mortgage process would be overwhelming. However, Angela made everything... We had the pleasure of working with Angela, and as first-time homebuyers, we initially thought the mortgage process would be overwhelming. However, Angela made everything incredibly straightforward. She took the time to explain each step in detail, ensuring we fully understood every aspect of the process. Her communication was exceptional—whether through email or phone, she responded promptly and kept us updated every step of the way. Thanks to Angela’s professionalism and dedication, what we thought would be a daunting experience turned out to be seamless and stress-free. We’re so grateful for her support! Read more Read less

Latest negative rating

2/5

In 5 years of having a mortgage with The Melton have...

In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone... In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You have to leave your contact details and they call you back hours or evens days later. There is no online facility for checking details of your mortgage and if you need any information you have to call to request. It is generally an archaic level of service. Read more Read less

{"display":"Craig W","full_name":"Craig W","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1073002.png"}}'s avatar
Mortgages
Craig W 6th December 2024

About Melton Building Society

Melton Building Society was established in 1875, making it one of the oldest building societies in the UK. Members share their reviews to help you find out more about life at Melton Building Society. Smart Money People is the place for Melton Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Melton Building Society at a glance

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Reviews for Melton Building Society

Showing 11 of 2706 company reviews Last reviewed within 14 days

Excellent service!

Independent Mortgage Advice 8th January 2025

We had the pleasure of working with Angela, and as first-time homebuyers, we initially thought the mortgage process would be overwhelming. However, Angela made everything... We had the pleasure of working with Angela, and as first-time homebuyers, we initially thought the mortgage process would be overwhelming. However, Angela made everything incredibly straightforward. She took the time to explain each step in detail, ensuring we fully understood every aspect of the process. Her communication was exceptional—whether through email or phone, she responded promptly and kept us updated every step of the way. Thanks to Angela’s professionalism and dedication, what we thought would be a daunting experience turned out to be seamless and stress-free. We’re so grateful for her support! Read more Read less

Rated Excellent 5/5
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Reply from Melton Building Society
Great to hear this, thanks Muneeb
9th January 2025
Melton Building Society

Just spoke to Keira at the Melton Mowbray branch.

Savings 4th January 2025

Just spoke to Keira at the Melton Mowbray branch. What a very helpful lady. I have rang a few building societies over the years and... Just spoke to Keira at the Melton Mowbray branch. What a very helpful lady. I have rang a few building societies over the years and I can honestly say Keira was by far the most helpful person I have ever dealt with. Read more Read less

Rated Excellent 5/5
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Reply from Melton Building Society
Great feedback, thanks Glenn!
6th January 2025
Melton Building Society
  • 5/5

    In branch service review

    We had an appointment with Jess to open an ISA. She was friendly, efficient and explained everything. Excellent service, 5 stars for Jess.

    Savings
    Verified source 31st December 2024
  • 5/5

    In branch service review

    Very friendly and professional staff. Always willing to help.

    Savings
    Verified source 31st December 2024
  • 5/5

    In branch service review

    I like it that you have branches and passbooks, not everything has to be online.

    Savings
    Verified source 31st December 2024
  • 4/5

    In branch service review

    The online interface is difficult to navigate and requires a lot of information to login. Do you have an app like others? But I also... The online interface is difficult to navigate and requires a lot of information to login. Do you have an app like others? But I also appreciate that you are a local building society. Read more Read less

    Savings
    Verified source 31st December 2024
  • 5/5

    In branch service review

    I lika having a local branch and having a passbook where I can see my transactions.

    Savings
    Verified source 31st December 2024
  • 5/5

    In branch service review

    Jess listened to and understood my circumstances and then clearly explained all the options available to me.

    Savings
    Verified source 31st December 2024
  • 5/5

    In branch service review

    A very good and friendly service.

    Savings
    Verified source 30th December 2024
  • 5/5

    In branch service review

    Great speed of dealing with paperwork.

    Savings
    Verified source 30th December 2024
  • 5/5

    In branch service review

    Staff are always helpful and courteous. Pleased with how the ISA investment was handled and advice given, my queries and questions were given helpful answers.

    Savings
    Verified source 30th December 2024

    Products from Melton Building Society

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