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Melton Building Society reviews

Melton Building Society Logo
Rated Excellent • 4.70/5

Melton Building Society reviews

Verified business Last reviewed within 21 days
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Review summary

People rate this company as Excellent based on 2,754 product reviews

Average score of 4.70/5
5 star
86%
4 star
9%
3 star
2%
2 star
1%
1 star
2%
Reviews for Melton Building Society have trended negatively over the past 90 days

Melton Building Society’s Independent Mortgage Advice is praised for its friendly, knowledgeable staff who make tricky processes feel manageable and stress-free. The Savings products shine with personal, face-to-face service and helpful, approachable staff at local branches. However, some find the phone service frustrating, online access limited, and interest rates less competitive than hoped.

Positive themes

  • Independent Mortgage Advice staff are friendly, helpful and make mortgages stress-free.
  • Savings accounts offer friendly face-to-face service with knowledgeable staff.
  • Savings staff go the extra mile with personal service and clear explanations.

Negative themes

  • Phone service is slow or hard to get through causing frustration.
  • Online services are clunky or limited and need improvement.
  • Interest rates on savings are often seen as uncompetitive or reduced unfairly.
Summarised by AI
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About Melton Building Society

Melton Building Society was established in 1875, making it one of the oldest building societies in the UK. Members share their reviews to help you find out more about life at Melton Building Society. Smart Money People is the place for Melton Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Melton Building Society at a glance

Reviews for Melton Building Society

Showing 11 of 2754 company reviews • Last reviewed within 21 days

Brilliant service and experience.

Independent Mortgage Advice • 4th June 2026

Our experience has been brilliant. We were so nervous starting the process to obtain a mortgage knowing how tricky they are but Angela @Melton was and has been amazing.

{"display":"Megan K","full_name":"Megan K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Best value in an unstable market

Independent Mortgage Advice • 1st June 2026

The time period in which we needed to re mortgage was very difficult in a rapidly moving and highly volatile market and we really appreciated... The time period in which we needed to re mortgage was very difficult in a rapidly moving and highly volatile market and we really appreciated someone taking control to ease the stress of securing the best deals. It was always going to be hard as our previous mortgage secured by Angela 5 years ago we such fantastic rates it was always going to be difficult to accept the rates for buy to let more than doubled. Despite this we felt our needs were met as fully as possible in a difficult circumstance. We also felt the market was follow up until the last moment but still ensuring we could complete on time. Learning curve to secure early. Read more Read less

{"display":"Smith","full_name":"Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
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  • 5.00/5

    Angela was very helpful and spent a lot of time expl...

    Angela was very helpful and spent a lot of time explaining things to us. She showed us different options and explained them in detail and... Angela was very helpful and spent a lot of time explaining things to us. She showed us different options and explained them in detail and sent the info in emails to help us understand the content in full. Read more Read less

    {"display":"Caroline ","full_name":"Caroline ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Angela was informed, patient & found me a perfect deal

    Angela was informed, patient and found me a perfect deal, despite a couple of stumbling blocks on my credit history. The communication was always very... Angela was informed, patient and found me a perfect deal, despite a couple of stumbling blocks on my credit history. The communication was always very fluid, and I am more than happy to suggest her to others. Read more Read less

    {"display":"NL","full_name":"NL","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Excellent service, very helpful and efficient.

    Excellent service, very helpful and efficient.

    {"display":"LS","full_name":"LS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Superb customer service.

    Superb customer service. Sorted any and all issues

    {"display":"Paul B","full_name":"Paul B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Angela was extremely proactive, responsive, informat...

    Angela was extremely proactive, responsive, informative, and personable, and made a stressful process pain free! Highly recommend!

    {"display":"Izzie Q","full_name":"Izzie Q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Great customer service Laura kept us informed and wo...

    Great customer service Laura kept us informed and worked hard to get our case progressing despite many external challenges. The process was clear the only... Great customer service Laura kept us informed and worked hard to get our case progressing despite many external challenges. The process was clear the only challenges were beyond the Meltons control except for a challenge with valuation. Read more Read less

    {"display":"Narinder ","full_name":"Narinder ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    First Class Service

    From start to finish our experience was very professional. Laura was always very honest and explained things extremely well. Laura kept us informed of the... From start to finish our experience was very professional. Laura was always very honest and explained things extremely well. Laura kept us informed of the progress regularly and we would definitely recommend. Read more Read less

    {"display":"C F James","full_name":"C F James","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1056134.png"}}'s avatar
  • 5.00/5

    I was new to the process and I worked with Angela an...

    I was new to the process and I worked with Angela and she has been nothing but supportive. She has been amazing to work with,... I was new to the process and I worked with Angela and she has been nothing but supportive. She has been amazing to work with, easy to contact and guided me through the whole process Read more Read less

    {"display":"Christie Whitley","full_name":"Christie Whitley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1369137.png"}}'s avatar
  • 5.00/5

    Can’t fault Angela, she was amazing, thorough and so...

    Can’t fault Angela, she was amazing, thorough and so helpful

    {"display":"georgia whitley","full_name":"georgia whitley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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