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Melton Building Society reviews

Melton Building Society Logo
Rated Excellent • 4.69/5

Melton Building Society reviews

Verified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 2,753 product reviews

Average score of 4.69/5
5 star
86%
4 star
9%
3 star
2%
2 star
1%
1 star
2%
Reviews for Melton Building Society have trended positively over the past 90 days

Melton Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Many appreciate the clear explanations and personal touch, especially for mortgages and savings. However, some find the interest rates less competitive and the phone and online services frustrating, with delays and limited digital options causing annoyance.

Positive themes

  • Friendly, helpful staff make Melton Building Society a pleasure to deal with.
  • Melton Building Society’s mortgage advisers are knowledgeable and supportive throughout.
  • Local branches and face-to-face service at Melton Building Society are highly valued.

Negative themes

  • Interest rates at Melton Building Society could be more competitive.
  • Phone service is often slow or difficult to get through to at Melton Building Society.
  • Online services and website usability at Melton Building Society need improvement.
Summarised by AI
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About Melton Building Society

Melton Building Society was established in 1875, making it one of the oldest building societies in the UK. Members share their reviews to help you find out more about life at Melton Building Society. Smart Money People is the place for Melton Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Melton Building Society at a glance

Reviews for Melton Building Society

Showing 11 of 2753 company reviews • Last reviewed within 7 days

Best value in an unstable market

Independent Mortgage Advice • 1st June 2026

The time period in which we needed to re mortgage was very difficult in a rapidly moving and highly volatile market and we really appreciated... The time period in which we needed to re mortgage was very difficult in a rapidly moving and highly volatile market and we really appreciated someone taking control to ease the stress of securing the best deals. It was always going to be hard as our previous mortgage secured by Angela 5 years ago we such fantastic rates it was always going to be difficult to accept the rates for buy to let more than doubled. Despite this we felt our needs were met as fully as possible in a difficult circumstance. We also felt the market was follow up until the last moment but still ensuring we could complete on time. Learning curve to secure early. Read more Read less

{"display":"Smith","full_name":"Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
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Angela was very helpful and spent a lot of time expl...

Independent Mortgage Advice • 1st June 2026

Angela was very helpful and spent a lot of time explaining things to us. She showed us different options and explained them in detail and... Angela was very helpful and spent a lot of time explaining things to us. She showed us different options and explained them in detail and sent the info in emails to help us understand the content in full. Read more Read less

{"display":"Caroline ","full_name":"Caroline ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Angela was informed, patient & found me a perfect deal

    Angela was informed, patient and found me a perfect deal, despite a couple of stumbling blocks on my credit history. The communication was always very... Angela was informed, patient and found me a perfect deal, despite a couple of stumbling blocks on my credit history. The communication was always very fluid, and I am more than happy to suggest her to others. Read more Read less

    {"display":"NL","full_name":"NL","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Excellent service, very helpful and efficient.

    Excellent service, very helpful and efficient.

    {"display":"LS","full_name":"LS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Superb customer service.

    Superb customer service. Sorted any and all issues

    {"display":"Paul B","full_name":"Paul B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Angela was extremely proactive, responsive, informat...

    Angela was extremely proactive, responsive, informative, and personable, and made a stressful process pain free! Highly recommend!

    {"display":"Izzie Q","full_name":"Izzie Q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Great customer service Laura kept us informed and wo...

    Great customer service Laura kept us informed and worked hard to get our case progressing despite many external challenges. The process was clear the only... Great customer service Laura kept us informed and worked hard to get our case progressing despite many external challenges. The process was clear the only challenges were beyond the Meltons control except for a challenge with valuation. Read more Read less

    {"display":"Narinder ","full_name":"Narinder ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    First Class Service

    From start to finish our experience was very professional. Laura was always very honest and explained things extremely well. Laura kept us informed of the... From start to finish our experience was very professional. Laura was always very honest and explained things extremely well. Laura kept us informed of the progress regularly and we would definitely recommend. Read more Read less

    {"display":"C F James","full_name":"C F James","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1056134.png"}}'s avatar
  • 5.00/5

    I was new to the process and I worked with Angela an...

    I was new to the process and I worked with Angela and she has been nothing but supportive. She has been amazing to work with,... I was new to the process and I worked with Angela and she has been nothing but supportive. She has been amazing to work with, easy to contact and guided me through the whole process Read more Read less

    {"display":"Christie Whitley","full_name":"Christie Whitley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1369137.png"}}'s avatar
  • 5.00/5

    Can’t fault Angela, she was amazing, thorough and so...

    Can’t fault Angela, she was amazing, thorough and so helpful

    {"display":"georgia whitley","full_name":"georgia whitley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Truely customer centric and want to help

    Truely customer centric and want to help

    {"display":"Mike ","full_name":"Mike ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mike 19th February 2026

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