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Melton Building Society: Independent Mortgage Advice reviews

Name: Independent Mortgage Advice
Rating: 4.86 (152 reviews)

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4.86

Based on 152 reviews, last reviewed 16th Mar 2026

20% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

5

Angela was extremely proactive, responsive, informat... Angela was extremely proactive, responsive, informative, and personable, and made a stressful process pain free! Highly recommend! Reviewed on: 16th March 2026

Latest lowest rating:

1

Uncaring and unhelpful Building Society I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family... Read more Reviewed on: 26th November 2025

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Melton Building Society Independent Mortgage Advice reviews (152)

Angela was extremely proactive, responsive, informat...

Angela was extremely proactive, responsive, informative, and personable, and made a stressful process pain free! Highly recommend! Reviewed on: 16th March 2026

Reply from Melton Building Society Great to hear, thanks Izzie. Response date: 17th March 2026

Great customer service Laura kept us informed and wo...

Great customer service Laura kept us informed and worked hard to get our case progressing despite many external challenges. The process was clear the only challenges were beyond the Meltons control except for a challenge with valuation. Reviewed on: 10th March 2026

Reply from Melton Building Society Lovely feedback, thanks Narinder Response date: 17th March 2026

First Class Service

From start to finish our experience was very professional. Laura was always very honest and explained things extremely well. Laura kept us informed of the progress regularly and we would definitely recommend. Reviewed on: 5th March 2026

Reply from Melton Building Society Great feedback, thank you. Response date: 17th March 2026

I was new to the process and I worked with Angela an...

I was new to the process and I worked with Angela and she has been nothing but supportive. She has been amazing to work with, easy to contact and guided me through the whole process Reviewed on: 26th February 2026

Reply from Melton Building Society Great to hear, thanks Christie Response date: 27th February 2026

Can’t fault Angela, she was amazing, thorough and so...

Can’t fault Angela, she was amazing, thorough and so helpful Reviewed on: 25th February 2026

Reply from Melton Building Society Great to hear, thanks Georgia Response date: 27th February 2026

Highly recommended

Outstanding service. Our case wasn't straightforward and Laura was thorough and extremely helpful throughout the process. In a world where good customer service is becoming increasingly rare, it has been a please and a relief to deal with an organisation that genuinely cares about the customer experience. I would give them 10 stars if I could! Reviewed on: 25th January 2026

Reply from Melton Building Society Great to hear, thanks Helen Response date: 27th February 2026

Angela was fantastic and helped me a lot.

Angela was fantastic and helped me a lot. She kept me informed with all information and talked me through everything. Reviewed on: 22nd January 2026

Reply from Melton Building Society Great to hear, thanks Connor Response date: 27th February 2026

Uncaring and unhelpful Building Society

I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family home and stopped contributing to Mortgage. I have informed Melton of everything along the way and have recently had to reach out to them for help. They acknowledged my situation and said they would get back to me with a resolution quickly as they knew how worried I was about it. A week and a half later they said they couldn’t help and referred me to a Government backed scheme. I tried to contact them 6 times last week and got cut off every time. I left messages and nobody returned them. I feel scared, isolated and depressed. Lots of reviews criticising customer services and unanswered call’s. I will try as hard as I can to maintain mortgage on my own as long as I can, then who knows Reviewed on: 26th November 2025

We’ve had an excellent experience with Melton Mowbray.

We’ve had an excellent experience with Melton Mowbray. The service was brilliant from start to finish — smooth, effective communication and a really supportive team who understood every part of our self-build journey. They met all of our needs and made the whole process feel clear and manageable. If you’re considering a self-build mortgage, we highly recommend choosing Melton. Their expertise and customer care truly stand out Reviewed on: 24th November 2025

Reply from Melton Building Society This is great feedback, thank you Rachel Response date: 25th November 2025

Service was 5* start to finish.

Laura exceeded our expectations and went above and beyond to help us search for a mortgage. We originally hired a mortgage broker from a well known Wealth Management company, we weren't satisfied with mortgage rates and what they had offered so decided to pull the offer and go to Laura at Melton Building Society. She understood our urgency as the buyers had accpeted our offer and we were ready to instruct solicitors. She found exactly what we needed not only was it a quick turn around, her communication and updates really helped put us at ease (she even did this in her free time & during her annual leave) it felt like such a stressful time before going to Laura, as with previous delays we were in fear of loosing the home we were so desperate for. She managed turn a negative experience into a positive outcome. We can't thank you enough. Reviewed on: 11th November 2025

Reply from Melton Building Society This is great feedback, thank you Rosie Response date: 12th November 2025

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