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MB1988

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All reviews (4)

Review of the Melton Building Society, Savings:

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Be prepared to waste your time on the phone

Very frustrating trying to deal with them: sent a secure message because that’s the channel I prefer because I’m busy during the day at work, yet the my insist on calling me back to discuss by phone! Left a voicemail which then meant I need to ring them and sit in a queue, when they could have just responded to my message so I could read at my convenience. Mentioned this to the advisor on the phone and she was quite defensive and couldn’t see the problem. Very old fashioned and not very customer friendly. Reviewed on: 2nd September 2025

Review of the Saffron Building Society, Savings:

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Wonderful friendly service from people based in the...

Wonderful friendly service from people based in the East of England Reviewed on: 25th March 2024

Review of the Habito, Mortgage Broker:

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All marketing hype - customer reality is somewhat different!

Firstly, hats off to Habito for doing a great job at making mortgages seem more appealing through great marketing. Their distinctive design and tone of voice has made a lot of other providers up their game. As a recent customer though, the actual experience of trying to get a mortgage through them was less than brilliant. Clunky web chat, passed from person to person, poor quality communication when I finally got to speak to a broker, and recommended a bog standard NatWest mortgage that I was able to beat with my own bit of homework. I lost a lot of confidence in Habito and feel they just push customers through a sausage machine and sell them basic products which are not the best deal. Reviewed on: 31st March 2022

Review of the Vernon Building Society, Savings:

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Good if our like the old fashioned way

Nice little building society with good service, but heavily branch focussed and not the most cutting edge of providers. Reviewed on: 9th November 2018

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