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Post Office: Savings reviews

Name: Savings
Rating: 2.17 (47 reviews)

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2.17

Based on 47 reviews, last reviewed 10th Jul 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

11%

3 star

74%

Latest highest rating:

4

Mostly solid Good, had a competitive interest rate and I mostly had no issue with the account. Website was very basic but did the job fine. The only issue I had wa... Read more Reviewed on: 5th April 2024

Latest lowest rating:

1

Had a post office account wanted to open another acc... Had a post office account wanted to open another account as I had a lot of money to invest I phoned post office savings they said they will need to co... Read more Reviewed on: 10th July 2026

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About this product

Post Office savings reviews can help you to find out more about life at Post Office. How easy is it to contact Post Office? And how friendly are they? Our Post Office savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Post Office Savings reviews (47)

Mostly solid

Good, had a competitive interest rate and I mostly had no issue with the account. Website was very basic but did the job fine. The only issue I had was when I tried to withdraw for the first time (did not even let me take out a few pound) - the website kept producing an uninformative error that told me to try again later. I had to call up to get the "lock" removed (after which withdrawals were no issue and were credited to my nominated account usually the following morning) which was fairly painless and the person who helped me was pleasant. If there is a danger of you needing to take out money, I would recommend trying first when you don't urgently need it to sort out this "lock" thing: I've seen other people talk about it and had more urgent situations than mine. Reviewed on: 5th April 2024

Cannot withdraw my own money.

Cannot withdraw my own money. Customer service total rubbish. Reviewed on: 23rd February 2024

Opened an account and heard nothing, received nothin...

Opened an account and heard nothing, received nothing, they didn’t ask for ID. I call them just over a month later and they told me the account had been closed due to no activity. Mistake by not checking reviews first. Very poor views all over the internet Reviewed on: 23rd January 2024

Unable to withdraw money to linked account - DO NOT TAKE OUT A POST OFFICE ACCOUNT

Unable to withdraw to pay my mortgage. Logged on no issuses just wont withdraw. After an hour waiting on the phone and being cut off I was told the account was susspended a year ago due to no activity, Its a savings account !!!!!!!! disgusted and will never use the post office for an account again Reviewed on: 29th December 2023

"easy access" savings account with no access to your savings

Several months after opening an easy access online savings account and depositing a significant amount of money, I attempted to make a withdrawal, only to be presented with the message "TRANSFER CANNOT BE APPLIED AT THIS TIME" On calling the 0800 number provided I was told that there was a technical fault with my account and "there's nothing I can do".... I filed an official complaint which was effectively ignored with the response "The complaints team is not trained to deal with such complaints" I remain unable to access my savings or close the account and my only course of action now would seem to be via the financial ombudsman. Reviewed on: 6th October 2023

Abysmal service

Paid several thousand into my POFS account via linked bank account 6 days ago - still no sign of it in my POFS account. The phone help line just replays a 'transactions are being processed' message. Absolutely dreadful/slow online system. Beware! Reviewed on: 22nd August 2023

Savings rates good

Excellent online savings account rates Reviewed on: 18th August 2023

Online bond

A warning to all stay clear. I have been trying on and off to move my matured bond to a linked account it is proving impossible, the system never seems to work. Next port of call ombudsman. Reviewed on: 31st July 2023

Incompetent system failures

Trying to open a joint online savings account: I got all the way through the application process with no problems to the very end, when I was asked to provide a 6-digit security number for each of us. The number simply would not enter; no matter what I tried it would only take 3 digits and no more. If I tried to accept the randomly-generated number offered by my browser, it reduced it to two or one digits. With no other way forward I got on the phone and described my problem (which I had to explain several times). The assistant suggested I try refreshing the page. Unfortunately when I did that I lost the two User ID numbers we had just been given, as a blank screen came up saying 'We are experiencing a technical failure'. I asked the assistant if she could access the User ID numbers for us, but she couldn't. She suggested sending out two security numbers by post, so we had to wait 5 days. When they arrived, of course there was no ID number on the letters, so I was still unable to access the account to set them. I got on the phone once more, and the assistant suggested I at least look at one of the security numbers by peeling off the black strip. Second problem: There is no number there. They have sent out two sheets of A4 paper under separate cover, both with a plastic strip with a black pattern on it. I thought I might start again from scratch. But now the system has our details it is asking for my security number. I tried clicking on ‘Forgot login details', but that will just involve waiting another 5 days for another pair of blank sheets of paper. So we will put our money elsewhere. Reviewed on: 21st July 2023

Difficult to open and wrong advice and emails sent. Closed account 2 days later

I thought that opening an online savings account was or should be easy. Certainly the Post Office does not agree with me. Having filled in the online forms and I sent them money from my nominated bank account. None of these bank transfer payments were shown as received by them on my opening savings account statement. I telephoned them and I was told they needed proof of ownership of my bank account, yet I had sent them payments from it. It appears The Post Office, Bank Of ireland, cannot verify accounts unlike UK Banks. I then received two emails from them saying my account had been opened but they had not received any funds. In fact they had, I telephoned them again about this matter and they told me that only payments sent before 5.00pm Monday to Friday would be added to my account by 5.00pm the following working day. To be sure that all was well and one payment had not been lost I sent another payment prior to 5.00pm. The following working day no credits had been made to my account. A further call to Post Office Savings revealed that one payment had been received but not credited because they had not received the proof of ownership of my nominated bank account with the account holders names written in full. My nominated bank account does not give full names on statements !! I had not sent this information because I had received 2 emails telling me my account was now open and to fund it within about 3 weeks or it would be closed. This request was despite them having received proof that my nominated bank account was used to sent them these payments. All customers service staff were polite and tried to be helpful ( Hence 2 Stars ) BUT it appears emails and phone call information were conflicting, I have little faith in using Post Office Savings and therefore I have cancelled my request for a savings account with them and closed the account. I am now awaiting my refunds of payments made which I am told might take 10 days by post. It appears they cannot even refund to the account they received funds from. Reviewed on: 16th June 2023

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