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Review of the Post Office, Savings:

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Difficult to open and wrong advice and emails sent. Closed account 2 days later

I thought that opening an online savings account was or should be easy. Certainly the Post Office does not agree with me. Having filled in the online forms and I sent them money from my nominated bank account. None of these bank transfer payments were shown as received by them on my opening savings account statement. I telephoned them and I was told they needed proof of ownership of my bank account, yet I had sent them payments from it. It appears The Post Office, Bank Of ireland, cannot verify accounts unlike UK Banks. I then received two emails from them saying my account had been opened but they had not received any funds. In fact they had, I telephoned them again about this matter and they told me that only payments sent before 5.00pm Monday to Friday would be added to my account by 5.00pm the following working day. To be sure that all was well and one payment had not been lost I sent another payment prior to 5.00pm. The following working day no credits had been made to my account. A further call to Post Office Savings revealed that one payment had been received but not credited because they had not received the proof of ownership of my nominated bank account with the account holders names written in full. My nominated bank account does not give full names on statements !! I had not sent this information because I had received 2 emails telling me my account was now open and to fund it within about 3 weeks or it would be closed. This request was despite them having received proof that my nominated bank account was used to sent them these payments. All customers service staff were polite and tried to be helpful ( Hence 2 Stars ) BUT it appears emails and phone call information were conflicting, I have little faith in using Post Office Savings and therefore I have cancelled my request for a savings account with them and closed the account. I am now awaiting my refunds of payments made which I am told might take 10 days by post. It appears they cannot even refund to the account they received funds from. Reviewed on: 16th June 2023

Barry

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