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Linda

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Review of the Post Office, Savings:
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Post office savings experience

1
I have held an account with Post Office savings for about 10 years. A bond recently matured but I was unable to move it to another PO bond without reapplying and providing the data again. All online which is usually straightforward with other organisations. However this would have taken at least 5 days. I was told twice online that my application was unsuccessful and also I had no linked account which was incorrect. After the weekend I spoke to an extremely unhelpful lady at PO savings who was just not interested and quite rude. I decided to close the account online with no success. I phoned back and spoke to another very helpful lady who organised this for me. The service provided is not user friendly and with other organisations I have been able to move money easily without resupplying data they already have. I will not be using PO savings again. Reviewed on: 15th November 2022
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Linda
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