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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.70 (3008 reviews)

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4.70

Based on 3,007 reviews, last reviewed 22nd Sep 2026

4% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3008)

AndreaE (Caldicot Branch) was very helpful and frien...

AndreaE (Caldicot Branch) was very helpful and friendly, resolved all my issues. Reviewed on: 2nd October 2026

Can't log in - I have two account numbers

Can't log in - I have two account numbers Reviewed on: 22nd September 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We're sorry to hear that you are experiencing issues whilst trying to log in to our app and we apologise for the inconvenience this has caused you. We understand how frustrating this must be and appreciate you bringing this to our attention. If you would like further support, please reply to this review and we will arrange for the appropriate team to contact you. Alternatively, you can contact our Customer Contact Centre on 01633 844340. Our opening hours are Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. Thank you for your patience and understanding while we look into this matter. Response date: 22nd September 2026

Lovely staff

A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to renew my Regular Savings account and opened a new one for me. Reviewed on: 13th September 2026

Reply from Monmouthshire Building Society Thank you for your wonderful review. We are so pleased that you had a positive experience with us at The Society. Your feedback means a lot, and we will happily share your kind comments with the team. Response date: 21st September 2026

Given great customer service today in the Chepstow B...

Given great customer service today in the Chepstow Branch. Informative and efficient by a male member of your team. Reviewed on: 10th September 2026

Reply from Monmouthshire Building Society Thank you so much for leaving a review for the society, we will share your kind words onto the chepstow branch. Response date: 21st September 2026

Savings accounts rationalised.

Excellent,friendly but professional. Reviewed on: 10th September 2026

Reply from Monmouthshire Building Society Thank you so much for taking the time to leave a review for The Society. We really appreciate your feedback and are delighted to hear you had a positive experience. Response date: 21st September 2026

open an ISA

When attending the society it is a pleasure to see someone who is pleasant, confident, knows the products on offer and helps with transactions to make the whole process stress free. Personal contact is so good. Reviewed on: 8th September 2026

Reply from Monmouthshire Building Society We are delighted to hear about your positive experience and greatly appreciate your feedback. We hope to see you again soon. Response date: 21st September 2026

Friendly service in branch.

Friendly service in branch. Had to visit the branch twice because I could not transfer matured funds online. Reviewed on: 5th September 2026

Reply from Monmouthshire Building Society Thank you for sharing your feedback with us. We are delighted that you had a great experience at The Society Branch. Response date: 21st September 2026

Staff always helpful and friendly.

I use The Monmouthshire Building Society because it has a actual branch where you can go in and talk to people. Staff always helpful and friendly. Reviewed on: 2nd September 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and customer experience. Response date: 3rd September 2026

Very informative and helpful about Mon B S terms, ru...

Very informative and helpful about Mon B S terms, rules, etc incl., if necessary, how they may differ from others. Impressed on how it helps local charities. Very polite and not rushed. Reviewed on: 2nd September 2026

My Experience of MBS

Been with MBS for many years, found them to be helpful proffessional and empathetic. Staff are always polite and it is a good experience to go there Reviewed on: 27th August 2026

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