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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2963 reviews)

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4.82

Based on 2,963 reviews, last reviewed 15th May 2026

76% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

47 years of excellent service from Monmouthshire BS Excellent service from a very helpful and knowledgeable employee named Mussarat. My late husband and I, although saving with many financial institutio... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

force password resets, terrible app & customer service So they reset your password for your bank / savings account every so often. Which is for security which is actually doing more bad than good. It shows... Read more Reviewed on: 15th May 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2963)

force password resets, terrible app & customer service

So they reset your password for your bank / savings account every so often. Which is for security which is actually doing more bad than good. It shows people choose easier passwords to remember if they keep having to change passwords. However when you change a password, you need to provide unique ID codes which are from your original paperwork, as well as when you have your credentials reset / blocked for security so you have to update and add new ones every month, you have to provide the normal stuff like name, email etc however requiring multiple unique IDs. Account number (whoch you cant access without logging in so catch 22) and if you leave the app to go to your emails, it wipes all data fields and sends you back to the beginning. Then once you do enter the correct information. It said it wasnt valid which okay, theres a chance thats true even though i copied and pasted the exact info and ID numbers, but then locks you out from attempting anything within the app and they have bad customer service access with no online chat. It doesnt need to be 24 hour, but even an email address to contact would be good but they are all no reply addresses. Only way is to call them between office hours. Which surprise surprise is mon-fri, 9-5pm so, as someone who works those hours but cant take a phone call apart from on a lunch break but guess what, everyone else is calling on their lunch break too. Just it seems they have set everything up to be so difficult that they WANT you to lose access to your savings account. Because if its paying interest annually, you dont need to keep checking in on it, so they reset your details a few months later, make the app difficult to try to recover your own money and then make it difficult to contact them. Disappointing service all round. Reviewed on: 15th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding our app and customer service. We’re so sorry to hear that you are experiencing issues whilst trying to access your account through our app and we apologise for the inconvenience that this has caused you. We appreciate your feedback regarding the difficulty in contacting us outside of work hours and we’ll use your feedback when considering future changes to the ways that customers can contact us, to ensure that we are making this easier and more accessible for customers. We’ll also share your review with our app support and savings and customer contact teams. Our contact centre is open Monday-Friday, but our branches open on a Saturday morning 9am-12:30pm. We would be grateful if you can call our Cardiff branch tomorrow morning on 029 2002 8171 and ask to speak with Vicky Davies who is our Senior Customer Consultant and will be able to assist you further. Response date: 15th May 2026

47 years of excellent service from Monmouthshire BS

Excellent service from a very helpful and knowledgeable employee named Mussarat. My late husband and I, although saving with many financial institutions, struggled to obtain a mortgage prior to our wedding in 1979 but the Monmouthshire BS were extremely helpful and we have always stayed loyal to them. I would highly recommend them. Reviewed on: 14th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It’s great to hear that you received excellent service and we’re so pleased to hear that you have been a customer of ours for so long. We’ll share your review with Mussarat and the Newport team. Response date: 15th May 2026

Monmouthshire BS, supporting local!

I live in Monmouthshire I only have a small savings account but I like using my local Building society Reviewed on: 12th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your feedback with our branch teams. Response date: 13th May 2026

Problem with logging out of new app

Just downloaded your app which was very straightforward until I tried to logout. It just kept going to Face ID and logging me back in on a loop when I pressed the logout button. Is this a glitch? Reviewed on: 12th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding logging out of our app. We understand that a colleague from our Savings and Customer Contact team has contacted you by email with some further information. If you require any further support with our app, please contact our Savings and Customer Contact team on 01633 844340 who will be happy to assist you. Our opening hours are Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm. Response date: 14th May 2026

The monmouth MBS staff are lovely - helpful, cheerfu...

The monmouth MBS staff are lovely - helpful, cheerful, knowledgeable Reviewed on: 11th May 2026

Reply from Monmouthshire Building Society Thank you for leaving a review for the Monmouth branch. We will share your feedback with the team. Response date: 12th May 2026

Staff friendly and knowledgeable and quick and know...

Staff friendly and knowledgeable and quick and know the products and procedures without being pushy Reviewed on: 4th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your feedback with the team. Response date: 5th May 2026

Very helpful staff in Monmouth branch

Very helpful staff in Monmouth branch Reviewed on: 30th April 2026

Reply from Monmouthshire Building Society Thank you for leaving a review for our Monmouth branch, we'll share your feedback with the team. Response date: 1st May 2026

Very happy with the service !

Very happy with the service !staff and a high street presence! Reviewed on: 30th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased that you are happy with the service and our high street presence. We'll share your review with our branch teams. Response date: 30th April 2026

The most complicated app to set up by far that I hav...

The most complicated app to set up by far that I have encountered Reviewed on: 18th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding our app. We’re sorry to hear that you found our app complicated to set up. We would like to discuss your review further with you to see how we can improve our mobile app in the future and provide you with any further support. If you would like to provide us with some more feedback, please call our Savings & Customer Contact team on 01633 844340. Our opening times are Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm. Response date: 20th April 2026

Monmouthshire building society savings account

I opened a savings account with Monmouthshire building society as they were offering a really good interest rate for 12 months, i downloaded the App and found it very easy to use, the maximum monthly investment amount is higher than most other accounts available Reviewed on: 18th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with our colleagues Response date: 20th April 2026

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