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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.9 (2316 reviews)

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4.90

Based on 2,316 reviews, last reviewed 9th Aug 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Quick service to open a new account I visited Queen St, Cardiff today without an appointment about half an hour before closing. I was initially told that sadly it was too late to open a ... Read more Reviewed on: 9th August 2025

Latest lowest rating:

1

I was unable to set-up the mobile app. I was unable to set-up the mobile app. I followed the instructions but was unable to insert the 2 factor authentications. The app just froze. You m... Read more Reviewed on: 3rd August 2025

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2316)

Quick service to open a new account

I visited Queen St, Cardiff today without an appointment about half an hour before closing. I was initially told that sadly it was too late to open a new ISA account. But as I had recently updated my details in a recent branch, Vicky took me through the process and managed to get all the paperwork done before closing - saving me from having to come back another day. Thank you Reviewed on: 9th August 2025

when ever i deal with mus at Caerleon road, she is a...

when ever i deal with mus at Caerleon road, she is always super helpful, really knowledgeable and most importantly patient with my queries Reviewed on: 9th August 2025

Recent visit to the Chepstow branch.

Went into the Chepstow branch and as usual they were very helpful. We had various things to do with both our accounts, and we thought we may need to make an appointment for one of the jobs. Turned out we could do the job there & then, over the counter......Very positive result! Reviewed on: 6th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with the Chepstow branch. Response date: 7th August 2025

Friendly and helpful knowledgeable staff

Friendly and helpful knowledgeable staff Reviewed on: 6th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we'll share your feedback with our branch colleagues. Response date: 7th August 2025

It is very important to me that there is a branch in...

It is very important to me that there is a branch in my high street staffed by courteous people who know their role. Reviewed on: 4th August 2025

Reply from Monmouthshire Building Society Thank you so much for taking your time to leave us such a lovely review, we will share this with our branch colleagues. Response date: 5th August 2025

I was unable to set-up the mobile app.

I was unable to set-up the mobile app. I followed the instructions but was unable to insert the 2 factor authentications. The app just froze. You must make it simpler to download the app. Reviewed on: 3rd August 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We’re sorry to hear that you were unable to set up the mobile app and we apologise for any inconvenience caused by this. I understand that you have spoken to a member of our Savings & Customer Contact team this morning, who have resolved this issue for you. If you need any further assistance, please contact our Savings & Customer Contact team. Our opening hours are Monday, Tuesday, Thursday and Friday 9AM – 5PM and Wednesday 10AM – 5PM. Response date: 5th August 2025

Savings Account

Staff were very friendly and gave me the best advice on which account to open. Reviewed on: 1st August 2025

Reply from Monmouthshire Building Society We’re really pleased to hear everything went well, thank you for the feedback. Response date: 1st August 2025

In branch service review

You still use passbooks and face-to-face service. Olivia and Julie were very helpful and answered all of my questions. Higher rate ISAs would be nice. Reviewed on: 31st July 2025

Reply from Monmouthshire Building Society That is amazing to hear, thank you so much for taking the time to leave us a review. We will pass Olivia and Julie your kind words. Response date: 1st August 2025

In branch service review

I like that it is local and I can come in and chat about my accounts etc. User friendly and personable. Reviewed on: 31st July 2025

Reply from Monmouthshire Building Society We’re really pleased to hear everything went well, thank you for the feedback. Response date: 1st August 2025

In branch service review

Great customer service always at Chepstow. Friendly and helpful. Local branch and able to walk in and change my account over to a new product. Reviewed on: 31st July 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it's great to hear your positive feedback. Response date: 1st August 2025

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Monmouthshire Building Society: Savings reviews

33% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2316)

Quick service to open a new account

when ever i deal with mus at Caerleon road, she is a...

Recent visit to the Chepstow branch.

Friendly and helpful knowledgeable staff

It is very important to me that there is a branch in...

I was unable to set-up the mobile app.

Savings Account

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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