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Monmouthshire Building Society: Savings reviews

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4.88
Based on 2,857 reviews, last reviewed 5th Dec 2025
35% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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92%
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8%
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Latest highest rating:

5

Junior Isa in the Queen Street branch I set up a Junior Isa in the Cardiff Queen Street branch. Cathy was very friendly and explained everything in great detail. We spoke about her visits ... Read more Reviewed on: 5th December 2025
Colin S's avatar
Colin S

Latest lowest rating:

1

In branch service review Andrea was so helpful and explained everything. Reviewed on: 30th October 2025
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2857)

Junior Isa in the Queen Street branch

5
I set up a Junior Isa in the Cardiff Queen Street branch. Cathy was very friendly and explained everything in great detail. We spoke about her visits to Ireland (I'm Irish) and her plans to return. It was a pleasant experience overall. Reviewed on: 5th December 2025
Colin S's avatar
Colin S
Reply from Monmouthshire Building Society Thank you for leaving a review for our Cardiff branch. We're pleased to hear that you had a pleasant experience with us. We'll share your feedback with Cathy. Response date: 5th December 2025
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Monmouthshire Building Society

A productive visit.

5
A pleasant and informative experience from a courteous and helpful member of staff.Which resulted in suitable investments for us. Reviewed on: 4th December 2025
Phil T's avatar
Phil T
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We'll share your positive feedback with our branch colleagues. Response date: 4th December 2025
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Monmouthshire Building Society

Always friendly and informative and value face to fa...

5
Always friendly and informative and value face to face local branch Reviewed on: 3rd December 2025
Wendy A's avatar
Wendy A
Reply from Monmouthshire Building Society Thanks for taking the time to provide us with your feedback. It's great to hear your positive comments. We'll share your review with our branch colleagues. Response date: 4th December 2025
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Monmouthshire Building Society

Not too impressed with their processing of deposits.

3
Not too impressed with their processing of deposits. This month (December 2025), they correctly credited deposits made by standing order, but then immediately reversed them, and the money is nowhere to be seen. Countless numbers of people are now chasing thousands of pounds. Zero communication from MonBS. Very, very poor showing Reviewed on: 2nd December 2025
RGreview's avatar
RGreview
Reply from Monmouthshire Building Society Thank you for taking the time to leave your feedback. We experienced some issues with payments requested from customers on the 1st December and we’ve been working on resolving these issues. These issues have now been fully resolved, and all affected transactions should now be reflected as expected. If you are still experiencing difficulties or would like confirmation regarding a specific payment, our Savings & Customer Contact team will be happy to assist you with this. You can reach the team on 01633 844340 and our opening hours are Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. We apologise for any inconvenience that this has caused you and we acknowledge your feedback regarding our communication of this issue. We would like to thank you for your patience at this time. Response date: 4th December 2025
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Monmouthshire Building Society

In branch service review

5
Being local and friendly. Informative. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society That’s fantastic – we’ll make sure your comments are passed on to the relevant branch. Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
Caldicot branch is friendly. Andrea was very helpful. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society That’s great to hear – we’ve passed your kind words on to Andrea and the team! Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
Welcoming an friendly. Was able to answer all our questions. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society 4. It’s always nice to hear when our members are happy – we’ve shared this with the team. Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

4
Can have a laugh with the staff!. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society Thanks for the positive feedback! We’ve logged this and shared it with our service team. Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
I chose to use a building society with a local branch. I prefer face to face communication with David and the passbook. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society So glad David was able to help – we’ll make sure he see your message! Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
Very helpful. No appointments needed. Staff very professional. Would like to be able to transfer money with debit card. Reviewed on: 28th November 2025

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