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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2979 reviews)

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4.75

Based on 2,979 reviews, last reviewed 6th Jul 2026

20% increase in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

I am registered partially sighted and the text was d... I am registered partially sighted and the text was difficult to see because the text wasn’t black on white, I needed assistance to complete the applic... Read more Reviewed on: 6th July 2026

Latest lowest rating:

1

Not a rational approach to business. Dear Mr William Carroll, It now seems that Monmouthshire Building Society is no longer a customer centric Building Society. My wife and I have been re... Read more Reviewed on: 2nd July 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2979)

I am registered partially sighted and the text was d...

I am registered partially sighted and the text was difficult to see because the text wasn’t black on white, I needed assistance to complete the application Reviewed on: 6th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're sorry that you have experienced difficulty whilst completing an application and we apologise for the inconvenience caused by this. We would like to find out some more information so this doesn't happen to any future customers. We'd be really grateful if you could email [email protected] with some further details in regards to what form it was and if it was online, on our app or a paper form. We look forward to hearing from you. Response date: 6th July 2026

Fabulous team in Caldicot branch we were welcomed by...

Fabulous team in Caldicot branch we were welcomed by all asked if we would like a drink and accounts sorted very professionally. Reviewed on: 3rd July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Caldicot branch. We'll share your positive feedback with the team. Response date: 3rd July 2026

Not a rational approach to business.

Dear Mr William Carroll, It now seems that Monmouthshire Building Society is no longer a customer centric Building Society. My wife and I have been regular savers with Monmouthshire Building Society over several years currently holding several savings accounts but NO MORE. It seems according to your staff unless you save through your new APP you can no longer open a savings account other than visiting a Branch. So, if you are elderly, like us 78 years of age, live the other side of the country and do not want to save via an App we will be looking elsewhere with one of their competitors who will no doubt welcome our business. Seems to us to be very short sited and certainly not a rational approach to encourage business. Dear Mr William Carroll, Reviewed on: 2nd July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your recent experience and that our savings account opening process has not met your expectations. We understand that not all customers wish to use digital services, and we appreciate that branch access may be difficult for some, particularly those who live further away or prefer more traditional banking methods. We recognise the importance of providing accessible options for all our members and value your comments regarding this. We are aware that you have discussed your review with our Regional Team Manager today. If you require any further assistance, please do not hesitate to contact us. Response date: 3rd July 2026

Excellent team in Monmouth.

Excellent team in Monmouth. Would highly recommend. Reviewed on: 1st July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for Monmouth. We'll share your feedback with the team. Response date: 2nd July 2026

Increased interest on our savings

We increased the interest in our savings by splitting our account into 2 ISAs, a Bond and a Savings account. It only took 1.5 hours. Reviewed on: 27th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased to hear your positive feedback and we'll share your review with the branch. Response date: 29th June 2026

No great points to make

As a saver i find the interest rates paid are lower than average. Also things like annual interest for tax purposes being provided by letters which this year has been delayed many times and still not available at 26th June. Tried applying for a new account late last year and despite being an existing customer had to wait for a letter before the account could be opened on line and which never turned up. Reviewed on: 26th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We're sorry to hear that you haven't received some communications from us and that you find our interest rates lower than average. We try to remain competitive with our interest rates and as a mutual building society it's important that we consider both savings and mortgage customers. We apologise that you haven't received your annual interest letter and your new account letter last year. We're working to improve the services that we offer our customers and your feedback will help to shape how we communicate with our customers in the future. Your feedback will also be shared with our savings and product team. If you would like to discuss your review further or if there is any information that you need by telephone please contact us on 01633 844340. You can also email us at [email protected]. Our telephone lines are open Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. Response date: 26th June 2026

always prefer face to face rather than on line.

always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're pleased to hear that you found our staff very helpful. We'll share your feedback with our branch colleagues. Response date: 16th June 2026

Very complicated to access/register both web and app.

Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her name) for helping me with the app process. Reviewed on: 12th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you have found the process to access and register for the app and website very complicated. This is not the experience that we want for our customers, and we’ll use this feedback to help improve the experience across our digital channels. We have shared your feedback with our app support team, and we’ll pass on your thanks to Simon. If you would like to discuss your feedback in more detail or if you need any further support, please contact our Savings and Customer Contact team on 01633 844340. Our opening hours are Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm. Response date: 12th June 2026

Trip to Monmouth.

The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Monmouth branch. We'll share your feedback with the team. Response date: 10th June 2026

Excellent Service.

My local Clevedon Agency branch enables me to save regularly with ease and without being forced to do transactions online with concerns that errors may be made. The staff are professional, approachable ,always helpful giving excellent service. Reviewed on: 9th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Clevedon agency. We're so pleased that you received excellent service. We'll share your review with the team. Response date: 9th June 2026

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