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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.76 (2984 reviews)

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4.76

Based on 2,983 reviews, last reviewed 22nd Jul 2026

28% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Cardiff Queen Street branch Staff were very helpful and courteous. Very prompt with their service and met all my needs. Karen dealt with my enquiry and explained everything fully Reviewed on: 22nd July 2026

Latest lowest rating:

1

Not a rational approach to business. Dear Mr William Carroll, It now seems that Monmouthshire Building Society is no longer a customer centric Building Society. My wife and I have been re... Read more Reviewed on: 2nd July 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2984)

I have an Isa and savings account with MBS.

I have an Isa and savings account with MBS. From the time I opened my account with them, I have been treated with the greast of respect. Reviewed on: 24th July 2026

Cardiff Queen Street branch

Staff were very helpful and courteous. Very prompt with their service and met all my needs. Karen dealt with my enquiry and explained everything fully Reviewed on: 22nd July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Cardiff branch. it's great to hear your feedback for the team. We'll share your review with Karen. Response date: 22nd July 2026

Friendly Banking Institution.

Staff are very helpful and they have a very good understanding of their product knowledge are excellent, service with smile will always add to companies goodwill. Reviewed on: 20th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear your positive feedback for our colleagues. We'll share your review with our branch network. Response date: 20th July 2026

Very helpful staff at the agency in Portishead

Very helpful staff at the agency in Portishead Reviewed on: 15th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear that you had a positive experience with us. We'll share your review with our Portishead agency. Response date: 15th July 2026

ISA Meeting - Monmouth Branch 14:30 10th July 2026

I'd spoken with Ginny and booked a mtg. at the Monmouth Branch to discuss potential ISA products and options. I was warmly welcomed upon arrival by Nicky, Mandy & Ginny, something that put me at ease and ready for the mtg. Mandy took me to an office for our mtg and we covered ISA options, pro's and cons and how Monmouthshire Bldg Soc operates in that product space. Following our mtg i'm better informed, confident in the potential benefits and likely to proceed with a Monmouthshire Bldg Soc ISA. The welcome. knowledge and excellent customer focused approach of staff at the Monmouth branch is very much appreciated. Whilst we have a mortgage with the Monmouthshire Bldg Soc. i look forward to adding ISA product/s in future. Well worth the in person visit and will visit the branch in future Reviewed on: 14th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear that you had a positive experience with us and we're really grateful for your feedback. We'll share your review with Nicky, Mandy and Ginny. Response date: 14th July 2026

I am registered partially sighted and the text was d...

I am registered partially sighted and the text was difficult to see because the text wasn’t black on white, I needed assistance to complete the application Reviewed on: 6th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're sorry that you have experienced difficulty whilst completing an application and we apologise for the inconvenience caused by this. We would like to find out some more information so this doesn't happen to any future customers. We'd be really grateful if you could email [email protected] with some further details in regards to what form it was and if it was online, on our app or a paper form. We look forward to hearing from you. Response date: 6th July 2026

Fabulous team in Caldicot branch we were welcomed by...

Fabulous team in Caldicot branch we were welcomed by all asked if we would like a drink and accounts sorted very professionally. Reviewed on: 3rd July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Caldicot branch. We'll share your positive feedback with the team. Response date: 3rd July 2026

Not a rational approach to business.

Dear Mr William Carroll, It now seems that Monmouthshire Building Society is no longer a customer centric Building Society. My wife and I have been regular savers with Monmouthshire Building Society over several years currently holding several savings accounts but NO MORE. It seems according to your staff unless you save through your new APP you can no longer open a savings account other than visiting a Branch. So, if you are elderly, like us 78 years of age, live the other side of the country and do not want to save via an App we will be looking elsewhere with one of their competitors who will no doubt welcome our business. Seems to us to be very short sited and certainly not a rational approach to encourage business. Dear Mr William Carroll, Reviewed on: 2nd July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your recent experience and that our savings account opening process has not met your expectations. We understand that not all customers wish to use digital services, and we appreciate that branch access may be difficult for some, particularly those who live further away or prefer more traditional banking methods. We recognise the importance of providing accessible options for all our members and value your comments regarding this. We are aware that you have discussed your review with our Regional Team Manager today. If you require any further assistance, please do not hesitate to contact us. Response date: 3rd July 2026

Excellent team in Monmouth.

Excellent team in Monmouth. Would highly recommend. Reviewed on: 1st July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for Monmouth. We'll share your feedback with the team. Response date: 2nd July 2026

Increased interest on our savings

We increased the interest in our savings by splitting our account into 2 ISAs, a Bond and a Savings account. It only took 1.5 hours. Reviewed on: 27th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased to hear your positive feedback and we'll share your review with the branch. Response date: 29th June 2026

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