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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2972 reviews)

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4.77

Based on 2,972 reviews, last reviewed 12th Jun 2026

44% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

Very complicated to access/register both web and app.

Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her name) for helping me with the app process. Reviewed on: 12th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you have found the process to access and register for the app and website very complicated. This is not the experience that we want for our customers, and we’ll use this feedback to help improve the experience across our digital channels. We have shared your feedback with our app support team, and we’ll pass on your thanks to Simon. If you would like to discuss your feedback in more detail or if you need any further support, please contact our Savings and Customer Contact team on 01633 844340. Our opening hours are Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm. Response date: 12th June 2026

Trip to Monmouth.

The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Monmouth branch. We'll share your feedback with the team. Response date: 10th June 2026

Excellent Service.

My local Clevedon Agency branch enables me to save regularly with ease and without being forced to do transactions online with concerns that errors may be made. The staff are professional, approachable ,always helpful giving excellent service. Reviewed on: 9th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Clevedon agency. We're so pleased that you received excellent service. We'll share your review with the team. Response date: 9th June 2026

I received a friendly, helpful and professional leve...

I received a friendly, helpful and professional level of customer service. Everything was explained clearly to me and all my questions were answered and easily understood. Reviewed on: 8th June 2026

Reply from Monmouthshire Building Society Thank you for providing us with your feedback. We're so glad to hear that you received clear explanations and all of your questions were answered. We'll pass on your comments to our branch team. Response date: 9th June 2026

Good experience helpful staff

Good experience helpful staff very friendly had to wait as the building society was busy but did not have to wait to long given appointment same day any questions we had were answered promptly Reviewed on: 5th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear that you had a good experience with us. We'll share your review with our branch colleagues. Response date: 5th June 2026

Trying to set up my savings account pin its not...

Trying to set up my savings account pin its not easy Reviewed on: 1st June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you are having trouble whilst trying to set up your savings account pin. We would like to help you with this. Could you please contact our Savings and Customer Contact team on 01633 844340, where a member of the team will be happy to support you with this issue. Our contact centre is open Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm. Response date: 2nd June 2026

Good Savins Information

Good friendly and knowledgeable service. Reviewed on: 30th May 2026

Reply from Monmouthshire Building Society Thank you for providing us with your feedback. We'll share your review with our branch team. Response date: 1st June 2026

Time well spent

Most helpful and good advice. Rationisaled numero accounts . Reviewed on: 29th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your feedback with the branch team. Response date: 1st June 2026

The Issue 8 Regular Saver account has been the most...

The Issue 8 Regular Saver account has been the most difficult account I have EVER tried to open; despite being a past, satisfied, MBS customer and still having a MBS on-line account. Before applying I checked and my account was still 'open'. I used my Web ID, password and memorable data to confirm. I assumed that I could open the new account within my on-line account. Wrong! Had to be opened in the App - that being the problem. After trying to use the App as an existing customer, and then as a new customer, I telephoned Customer Services several times. The App is a nightmare, requiring me to input a 6 digit code, a pin number, verification code, going through a 2 factor authorisation....I did eventually receive a NEW ID and a letter giving me an account number. I tried BOTH my, now, Web IDs, existing password and memorable data to open my accounts. In both cases, as an existing customer and as a new customer, I entered my personal details, bank details, communications preferences, acknowledged etc etc and when I submitted I was told that my attempt FAILED, and on more than 1 attempt in each case! After speaking to Customer Services I was then told that log-in details for on-line accounts and app-accessed accounts are different. I now appear to have 2 accounts that I cannot access. I have now removed the App from my phone. Reviewed on: 27th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding our app. We’re sorry to hear that you have found it difficult to open our Issue 8 Regular Saver account and we appreciate you sharing your experience with us. We apologise for the inconvenience caused by the issues you have experienced whilst attempting to access your account online and through our app. We’ll share your review with our app support team, and we’ll use your feedback to review this process and make improvements. We would like to discuss your review further with you and support you to access your accounts. Could you please email us at [email protected] where a member of the team will investigate your concerns further. Response date: 28th May 2026

force password resets, terrible app & customer service

So they reset your password for your bank / savings account every so often. Which is for security which is actually doing more bad than good. It shows people choose easier passwords to remember if they keep having to change passwords. However when you change a password, you need to provide unique ID codes which are from your original paperwork, as well as when you have your credentials reset / blocked for security so you have to update and add new ones every month, you have to provide the normal stuff like name, email etc however requiring multiple unique IDs. Account number (whoch you cant access without logging in so catch 22) and if you leave the app to go to your emails, it wipes all data fields and sends you back to the beginning. Then once you do enter the correct information. It said it wasnt valid which okay, theres a chance thats true even though i copied and pasted the exact info and ID numbers, but then locks you out from attempting anything within the app and they have bad customer service access with no online chat. It doesnt need to be 24 hour, but even an email address to contact would be good but they are all no reply addresses. Only way is to call them between office hours. Which surprise surprise is mon-fri, 9-5pm so, as someone who works those hours but cant take a phone call apart from on a lunch break but guess what, everyone else is calling on their lunch break too. Just it seems they have set everything up to be so difficult that they WANT you to lose access to your savings account. Because if its paying interest annually, you dont need to keep checking in on it, so they reset your details a few months later, make the app difficult to try to recover your own money and then make it difficult to contact them. Disappointing service all round. Reviewed on: 15th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding our app and customer service. We’re so sorry to hear that you are experiencing issues whilst trying to access your account through our app and we apologise for the inconvenience that this has caused you. We appreciate your feedback regarding the difficulty in contacting us outside of work hours and we’ll use your feedback when considering future changes to the ways that customers can contact us, to ensure that we are making this easier and more accessible for customers. We’ll also share your review with our app support and savings and customer contact teams. Our contact centre is open Monday-Friday, but our branches open on a Saturday morning 9am-12:30pm. We would be grateful if you can call our Cardiff branch tomorrow morning on 029 2002 8171 and ask to speak with Vicky Davies who is our Senior Customer Consultant and will be able to assist you further. Response date: 15th May 2026

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