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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.71 (3001 reviews)

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4.71

Based on 3,001 reviews, last reviewed 2nd Sep 2026

4% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Staff always helpful and friendly. I use The Monmouthshire Building Society because it has a actual branch where you can go in and talk to people. Staff always helpful and friendly. Reviewed on: 2nd September 2026

Latest lowest rating:

1

CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS nee... Read more Reviewed on: 16th August 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3001)

Staff always helpful and friendly.

I use The Monmouthshire Building Society because it has a actual branch where you can go in and talk to people. Staff always helpful and friendly. Reviewed on: 2nd September 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and customer experience. Response date: 3rd September 2026

Very informative and helpful about Mon B S terms, ru...

Very informative and helpful about Mon B S terms, rules, etc incl., if necessary, how they may differ from others. Impressed on how it helps local charities. Very polite and not rushed. Reviewed on: 2nd September 2026

My Experience of MBS

Been with MBS for many years, found them to be helpful proffessional and empathetic. Staff are always polite and it is a good experience to go there Reviewed on: 27th August 2026

Caerleon road delivered a 5* service thou...

Staff from Caerleon road delivered a 5* service thoughout Reviewed on: 26th August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your feedback with our Caerleon road branch team. Response date: 27th August 2026

Excellent staff

As always staff were very helpful and polite when I outlined my investment aims. The documentation to set up my savings investments was clear and was explained in detail by the staff member Reviewed on: 24th August 2026

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with our branch colleagues. Response date: 25th August 2026

Wanted to open a new account

Wanted to open a new account but found that branch did not accept debit card payments. Account opened with nil balance. will attend at Penarth agency to pay in soon Reviewed on: 22nd August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to share your experience with the Society. Response date: 25th August 2026

This review is about setting up the new app

This is about setting up the new app -- very good experience - easy to follow steps - good that various otps's required. Only points I'd make are (1) Notification needed that user needs to agree to all sections individually on t&c front screen (2) notification needed that account no. should not contain "-" which are shown on pass book Reviewed on: 21st August 2026

Popped in the branch to change our ISA’s and Oliver...

Popped in the branch to change our ISA’s and Oliver was very professional on all levels Reviewed on: 20th August 2026

Reply from Monmouthshire Building Society Thank you for leaving a review, we are pleased to hear that you have had a good experience with the Society. We’ll share your feedback with Oliver. Response date: 25th August 2026

Needed to transfer an ISA,.

Needed to transfer an ISA, the agent was very helpful. Reviewed on: 20th August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th August 2026

CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS

After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS need to pay cheques into HSBC and due to bank closures this is often done via the Post Office. My cheque did not make it to HSBC. Apparently 3 other cheques were lost on the same day! After internal investigations, my cheque has not been found and so I am missing a considerable amount of money. I am now overdrawn in my current account and awaiting Monmouthshire Building Society to credit my account with the value of the cheque I paid in. I have patiently waited 7 weeks but I now really need the money. Reviewed on: 16th August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how concerning and frustrating this situation must be, particularly given the length of time involved and the financial impact it has had on you. We appreciate the patience you have shown over the past seven weeks, and we fully understand the difficulties this has caused, especially as it has affected your current account finances. This is not the level of service we aim to provide to our members. As we are unable to discuss individual account details publicly, we would appreciate it if you can email us at [email protected] with your full name and telephone number. One of our savings colleagues will then be in contact with you to discuss this further. Once again, please accept our sincere apologies for the inconvenience this has caused. Response date: 17th August 2026

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