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Monmouthshire Building Society: Savings reviews

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4.88
Based on 2,855 reviews, last reviewed 3rd Dec 2025
31% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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Latest highest rating:

5

Always friendly and informative and value face to fa... Always friendly and informative and value face to face local branch Reviewed on: 3rd December 2025
Wendy A's avatar
Wendy A

Latest lowest rating:

1

In branch service review Andrea was so helpful and explained everything. Reviewed on: 30th October 2025
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2855)

Always friendly and informative and value face to fa...

5
Always friendly and informative and value face to face local branch Reviewed on: 3rd December 2025
Wendy A's avatar
Wendy A

Not too impressed with their processing of deposits.

3
Not too impressed with their processing of deposits. This month (December 2025), they correctly credited deposits made by standing order, but then immediately reversed them, and the money is nowhere to be seen. Countless numbers of people are now chasing thousands of pounds. Zero communication from MonBS. Very, very poor showing Reviewed on: 2nd December 2025
RGreview's avatar
RGreview

In branch service review

5
Being local and friendly. Informative. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society That’s fantastic – we’ll make sure your comments are passed on to the relevant branch. Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
Caldicot branch is friendly. Andrea was very helpful. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society That’s great to hear – we’ve passed your kind words on to Andrea and the team! Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
Welcoming an friendly. Was able to answer all our questions. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society 4. It’s always nice to hear when our members are happy – we’ve shared this with the team. Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

4
Can have a laugh with the staff!. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society Thanks for the positive feedback! We’ve logged this and shared it with our service team. Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
I chose to use a building society with a local branch. I prefer face to face communication with David and the passbook. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society So glad David was able to help – we’ll make sure he see your message! Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
Very helpful. No appointments needed. Staff very professional. Would like to be able to transfer money with debit card. Reviewed on: 28th November 2025

In branch service review

5
Friendly, Professional, Convenient. Reviewed on: 28th November 2025

In branch service review

5
Being able to actually speak to someone face to face. Musarrat was very helpful. Thank you. Reviewed on: 28th November 2025

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