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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2987 reviews)

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4.74

Based on 2,987 reviews, last reviewed 7th Aug 2026

30% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Monmouthshire app incompatible with Mac My star rating may seem odd. On my iPad I can access my account but cannot complete forms to transfer savings. I got help from Sofia Swaine who was ex... Read more Reviewed on: 30th July 2026

Latest lowest rating:

2

The App is rubbish use the website. I gave a poor rating because i could not register with the app and login.The app kept coming up with error messages regarding my phone number,my pin ... Read more Reviewed on: 7th August 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2987)

The App is rubbish use the website.

I gave a poor rating because i could not register with the app and login.The app kept coming up with error messages regarding my phone number,my pin number and then it just said phone customer services.I gave up after talking to customer services twice in 3 hours waiting to try and sort the problem. I had to register on the website and wait for my activation key.Really poor App. Reviewed on: 7th August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback on our mobile app. We are sorry to hear that you were receiving error messages whilst trying to register and log into our app. We apologise for the inconvenience that this has caused you and this is not the experience that we want our customers to have. We have shared your feedback with our app support team, and our regional savings team manager has contacted you today to discuss the review further and offer any further support. Response date: 7th August 2026

To open an account via your app, I had to lie!

To open an account via your app, I had to lie! I had to select a nationality from a pre-determined list. The nearest I could find was United Kingdom. This is not a nationality. My nationality is British. Please check any British passport to confirm this. Similarly for place of birth. I selected United Kingdom. This isn't true, but my actual place of birth (Guernsey) was not a permitted entry. As I trust you are aware, the Channel Islands are not, and never have been, part of the UK. Please update your procedures. (For the record, I have lived in the UK - on the mainland, as we Channel Islanders say - for over half a century, but that doesn't change my place of birth.) Reviewed on: 1st August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following opening an account through our app. We really appreciate your feedback and apologise that the correct locations were not available for you to select. We have updated our database to reflect your birth country and we’re working with our App provider to understand future development on nationalities and places of birth. Response date: 4th August 2026

Monmouthshire app incompatible with Mac

My star rating may seem odd. On my iPad I can access my account but cannot complete forms to transfer savings. I got help from Sofia Swaine who was extremely helpful but I could not complete forms to begin an internal transfer. Following her advice I used my MAC to download and fill out forms. My Mac says your site is Jailbreaked and is incompatible with your site. Will have to get forms posted. This is very frustrating. Reviewed on: 30th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you have experienced issues whilst trying to complete an internal transfer online. We really appreciate you bringing this to our attention and your review has been shared with our app support and digital teams. We’re currently investigating the issues that you have raised with our website provider. We’ll share your feedback for Sofia and provide you with an update once we have investigated this issue. Response date: 31st July 2026

I have an Isa and savings account with MBS.

I have an Isa and savings account with MBS. From the time I opened my account with them, I have been treated with the greast of respect. Reviewed on: 24th July 2026

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We're so pleased to hear that you have been treated with the greatest of respect. We'll share your feedback with the branch. Response date: 27th July 2026

Cardiff Queen Street branch

Staff were very helpful and courteous. Very prompt with their service and met all my needs. Karen dealt with my enquiry and explained everything fully Reviewed on: 22nd July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Cardiff branch. it's great to hear your feedback for the team. We'll share your review with Karen. Response date: 22nd July 2026

Friendly Banking Institution.

Staff are very helpful and they have a very good understanding of their product knowledge are excellent, service with smile will always add to companies goodwill. Reviewed on: 20th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear your positive feedback for our colleagues. We'll share your review with our branch network. Response date: 20th July 2026

Very helpful staff at the agency in Portishead

Very helpful staff at the agency in Portishead Reviewed on: 15th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear that you had a positive experience with us. We'll share your review with our Portishead agency. Response date: 15th July 2026

ISA Meeting - Monmouth Branch 14:30 10th July 2026

I'd spoken with Ginny and booked a mtg. at the Monmouth Branch to discuss potential ISA products and options. I was warmly welcomed upon arrival by Nicky, Mandy & Ginny, something that put me at ease and ready for the mtg. Mandy took me to an office for our mtg and we covered ISA options, pro's and cons and how Monmouthshire Bldg Soc operates in that product space. Following our mtg i'm better informed, confident in the potential benefits and likely to proceed with a Monmouthshire Bldg Soc ISA. The welcome. knowledge and excellent customer focused approach of staff at the Monmouth branch is very much appreciated. Whilst we have a mortgage with the Monmouthshire Bldg Soc. i look forward to adding ISA product/s in future. Well worth the in person visit and will visit the branch in future Reviewed on: 14th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear that you had a positive experience with us and we're really grateful for your feedback. We'll share your review with Nicky, Mandy and Ginny. Response date: 14th July 2026

I am registered partially sighted and the text was d...

I am registered partially sighted and the text was difficult to see because the text wasn’t black on white, I needed assistance to complete the application Reviewed on: 6th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're sorry that you have experienced difficulty whilst completing an application and we apologise for the inconvenience caused by this. We would like to find out some more information so this doesn't happen to any future customers. We'd be really grateful if you could email [email protected] with some further details in regards to what form it was and if it was online, on our app or a paper form. We look forward to hearing from you. Response date: 6th July 2026

Fabulous team in Caldicot branch we were welcomed by...

Fabulous team in Caldicot branch we were welcomed by all asked if we would like a drink and accounts sorted very professionally. Reviewed on: 3rd July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Caldicot branch. We'll share your positive feedback with the team. Response date: 3rd July 2026

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