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Bucky O'Hare

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Review of the Post Office, Savings:

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Terrible

I opened a savings account with the Post Office online as the interest rate is good. I deposited £10 just to see how quickly it would arrive. I transferred from my Starling account which uses faster pays, transferring instantly or within 2 hours. Hours passed, then days. No sign of the money. Post Office subsequently emailed me saying I hadn't deposited any money into my account (and that I should). But I obviously had tried to. So after 4 days, I called their customer services and I was told they don't support faster pays and I should wait at least 5 working days "check next week" as they use a different banking network (Bank of Ireland?). This terribly poor in this day and age of instant payments. And worse they emailed me asking to deposit when I already had tried to. The website to manage your account is awful, slow and clunky. Should have been upgraded 10 years ago. All in all a poor experience. I'll be closing my account as soon as my money appears and I can withdraw it. Fingers crossed that's not a palava. Reviewed on: 28th February 2023

Bucky O'Hare

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