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Mandy Bailey

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Review of the Post Office, Savings:

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Unable to renew a maturing bond

I invested £40000 in a two year bond.Two week prior to it maturing I received an email inviting me to reinvest the bond.Unable to do this online.Tried twice to set up the bond with post office over the phone.On both occasions was told the bond would be set up.On each occasion receive further emails saying that I had not re invested my maturing bond.Latest email now states that the post office has put my maturing bond in a savings account with 0.1 % interest. Appalling amateurish service from the post office Have a complaint in process but to be honest no idea if this is being processed as the post office does not have an email address and do not send out emails to confirm any actions other than the automated incorrect emails. clearly their must be more efficient investment companies that look after their customers correctly Reviewed on: 15th June 2020

Mandy Bailey

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