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Secure Trust Bank reviews

Secure Trust Bank Logo
Rated Average • 2.85/5

Secure Trust Bank reviews

Unverified business

Review summary

People rate this company as Average based on 12 product reviews

Average score of 2.85/5
5 star
50%
4 star
25%
3 star
0%
2 star
0%
1 star
25%

Latest positive rating

5/5

East on-line application

I opened an on-line savings account and the process was both quick & straightforward.

{"display":"ALAN B","full_name":"ALAN B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Deposit Account
ALAN B 26th February 2024

Latest negative rating

1/5

SAY GOODBYE TO YOUR MONEY AT SECURE TRUST BANK.

DO NOT DEPOSIT ANY MONEY WITH SECURE TRUST BANK. They unlawfully hold onto customers money (significant sums of tens of thousands) as long as possible... DO NOT DEPOSIT ANY MONEY WITH SECURE TRUST BANK. They unlawfully hold onto customers money (significant sums of tens of thousands) as long as possible to provide an improved, and false, accounting cash flow situation. It’s a fight to get your money when an account is closed. Money in “Access Accounts” is routinely blocked. Access to “Access Accounts” is not unblocked even with a fight. New issues of their Access Account are brought out at better interest rates than the same existing Access accounts to scam loyal customers with lower interest rates that do not reflect Bank of England base rate changes. Plus, Secure Trust Bank do NOT inform customers there’s an exact same product instant access account with a higher interest rate. It’s a fight to get access to statements. The money deposited goes to their used car finance company called V10 Finance, who also don’t like to pay their suppliers. Purported Secure Trust Bank staff actually work for the V10 used car finance company, and know nothing about the FCA’s regulatory requirements. And finally, check out the negative reviews on Trust Pilot and Feefo and please note that a lot (if not all) the positive reviews are fake. If you don’t want your money, are happy with lots of stress, distress and inconvenience, then Secure Trust Bank is the bank for you! Read more Read less

{"display":"Yeeha","full_name":"Yeeha","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Deposit Account
Yeeha 6th June 2024
See more reviews for Secure Trust Bank products

About Secure Trust Bank

Secure Trust Bank provide simple, straight forward bank accounts, savings accounts and personal loans coupled with great customer service. Smart Money People is the place for Secure Trust Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Secure Trust Bank at a glance

Reviews for Secure Trust Bank

Showing 11 of 12 company reviews

SAY GOODBYE TO YOUR MONEY AT SECURE TRUST BANK.

Deposit Account • 6th June 2024

DO NOT DEPOSIT ANY MONEY WITH SECURE TRUST BANK. They unlawfully hold onto customers money (significant sums of tens of thousands) as long as possible... DO NOT DEPOSIT ANY MONEY WITH SECURE TRUST BANK. They unlawfully hold onto customers money (significant sums of tens of thousands) as long as possible to provide an improved, and false, accounting cash flow situation. It’s a fight to get your money when an account is closed. Money in “Access Accounts” is routinely blocked. Access to “Access Accounts” is not unblocked even with a fight. New issues of their Access Account are brought out at better interest rates than the same existing Access accounts to scam loyal customers with lower interest rates that do not reflect Bank of England base rate changes. Plus, Secure Trust Bank do NOT inform customers there’s an exact same product instant access account with a higher interest rate. It’s a fight to get access to statements. The money deposited goes to their used car finance company called V10 Finance, who also don’t like to pay their suppliers. Purported Secure Trust Bank staff actually work for the V10 used car finance company, and know nothing about the FCA’s regulatory requirements. And finally, check out the negative reviews on Trust Pilot and Feefo and please note that a lot (if not all) the positive reviews are fake. If you don’t want your money, are happy with lots of stress, distress and inconvenience, then Secure Trust Bank is the bank for you! Read more Read less

{"display":"Yeeha","full_name":"Yeeha","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

East on-line application

Deposit Account • 26th February 2024

I opened an on-line savings account and the process was both quick & straightforward.

{"display":"ALAN B","full_name":"ALAN B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    Morally and Ethically Bankrupt Company-Avoid at all Cost

    I opened a 180 day notice account with them several years ago. It's one of several I have across banks like Secure Trust, Atom, Zopa... I opened a 180 day notice account with them several years ago. It's one of several I have across banks like Secure Trust, Atom, Zopa etc. All the others have increased their rates in line with BoE increases, and I'm earning c 4.45%. Not with Secure Trust-not only have they not passed on rate increases, they've withdrawn the product-but insist on keeping me locked in at a rate less than 3%, for the full 180 day notice period. They tell me it's 'their right' not to pass on increases, which I'm sure it is. It's certainly not the 'right' thing to do and is a terrible way to treat a long-term customer. I'll be making as much noise as I can about this and I encourage anyone considering opening an account with them to look elsewhere. Atom Bank and Zopa are excellent and know how to behave ethically. Read more Read less

    {"display":"E Shipley","full_name":"E Shipley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Quick easy efficient set-up

    Took a Fixed Rate Bond out with Secure Trust Bank. Very smooth efficient set-up of account and kept up to date with regards to accumulation of interest.

    {"display":"Karen Davies","full_name":"Karen Davies","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Awful

    Opened a 90 day account, 1 week later, I found a better bank and better savings account, tried to log in and it wouldn't except... Opened a 90 day account, 1 week later, I found a better bank and better savings account, tried to log in and it wouldn't except my details, phoned to close the account the minute I said I wanted to close this account down as I was still in the 14 day cooling off period I was immediately hung up on, not once but 3 times, two days later I phoned again as I still couldn't log in, 50 mins waiting for an answer, a further 35 mins running through security questions, only to be told I was no longer in the cooling off period, which is a complete lie as I tried nearly everyday for 5 days to cancel waste of space customer services, Read more Read less

    {"display":"Lianne Janes","full_name":"Lianne Janes","avatar":{"url":"\/assets\/uploads\/avatars\/users\/451709.png"}}'s avatar
  • 5/5

    Good fixed term bond

    A good interest rate in exchange for fixed term savings. Process for setting up/ opening account easy/ straightforward. Kept informed with correspondence during the time... A good interest rate in exchange for fixed term savings. Process for setting up/ opening account easy/ straightforward. Kept informed with correspondence during the time money is held and interest paid out upon maturity of bond. Better rates than available in other accounts. Read more Read less

    {"display":"Fiona sutherland","full_name":"Fiona sutherland","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Best Bonds In the UK

    So simple and easy. THE best rate on the market. Highly recommend to anyone.

    {"display":"Chris Kelly","full_name":"Chris Kelly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed Rate Bond
    Chris Kelly 15th November 2019
  • 4/5

    Feedback

    The interest rates are competitive.

    {"display":"Josette Brown","full_name":"Josette Brown","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Deposit Account
    Josette Brown 15th November 2019
  • 5/5

    Efficient friendly service

    Quick and easy to set up with knowledgable staff

    {"display":"Lisa Attenborrow","full_name":"Lisa Attenborrow","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Hassle-free, interest-free finance

    They provided a loan for a TV on internet-free credit which was super convenient. The application process was really straightforward and done entirely online with... They provided a loan for a TV on internet-free credit which was super convenient. The application process was really straightforward and done entirely online with fairly easy to understand documentation too, which was nice. Read more Read less

    {"display":"Jeff","full_name":"Jeff","avatar":{"url":"\/uploads\/avatars\/users\/2217.jpg"}}'s avatar
    Personal Loan
    Jeff 13th April 2017
  • 4/5

    Helped us to stay on the straight and narrow

    The Prepaid MasterCard helps us to control our spending and budget on a daily basis. For people who struggle to manage their money I would... The Prepaid MasterCard helps us to control our spending and budget on a daily basis. For people who struggle to manage their money I would recommend this card to help to get into better habits. Read more Read less

    {"display":"Trudi Gibbons","full_name":"Trudi Gibbons","avatar":{"url":"\/assets\/uploads\/avatars\/users\/4489.png"}}'s avatar

    Products from Secure Trust Bank
    Showing products offered by Secure Trust Bank

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