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E Shipley

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Review of the Secure Trust Bank, Deposit Account:

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Morally and Ethically Bankrupt Company-Avoid at all Cost

I opened a 180 day notice account with them several years ago. It's one of several I have across banks like Secure Trust, Atom, Zopa etc. All the others have increased their rates in line with BoE increases, and I'm earning c 4.45%. Not with Secure Trust-not only have they not passed on rate increases, they've withdrawn the product-but insist on keeping me locked in at a rate less than 3%, for the full 180 day notice period. They tell me it's 'their right' not to pass on increases, which I'm sure it is. It's certainly not the 'right' thing to do and is a terrible way to treat a long-term customer. I'll be making as much noise as I can about this and I encourage anyone considering opening an account with them to look elsewhere. Atom Bank and Zopa are excellent and know how to behave ethically. Reviewed on: 15th July 2023

E Shipley

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