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Secure Trust Bank: Deposit Account reviews

Name: Deposit Account
Rating: 3.2 (5 reviews)

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3.20

Based on 5 reviews, last reviewed 26th Feb 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

20%

3 star

2 star

40%

Latest highest rating:

5

East on-line application I opened an on-line savings account and the process was both quick & straightforward. Reviewed on: 26th February 2024

Latest lowest rating:

1

Morally and Ethically Bankrupt Company-Avoid at all Cost I opened a 180 day notice account with them several years ago. It's one of several I have across banks like Secure Trust, Atom, Zopa etc. All the oth... Read more Reviewed on: 15th July 2023

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About the Deposit Account

Secure Trust Bank savings reviews can help you to find out more about life at Secure Trust Bank. How easy is it to contact Secure Trust Bank? And how friendly are they? Our Secure Trust Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Secure Trust Bank Deposit Account reviews (5)

East on-line application

I opened an on-line savings account and the process was both quick & straightforward. Reviewed on: 26th February 2024

Morally and Ethically Bankrupt Company-Avoid at all Cost

I opened a 180 day notice account with them several years ago. It's one of several I have across banks like Secure Trust, Atom, Zopa etc. All the others have increased their rates in line with BoE increases, and I'm earning c 4.45%. Not with Secure Trust-not only have they not passed on rate increases, they've withdrawn the product-but insist on keeping me locked in at a rate less than 3%, for the full 180 day notice period. They tell me it's 'their right' not to pass on increases, which I'm sure it is. It's certainly not the 'right' thing to do and is a terrible way to treat a long-term customer. I'll be making as much noise as I can about this and I encourage anyone considering opening an account with them to look elsewhere. Atom Bank and Zopa are excellent and know how to behave ethically. Reviewed on: 15th July 2023

Awful

Opened a 90 day account, 1 week later, I found a better bank and better savings account, tried to log in and it wouldn't except my details, phoned to close the account the minute I said I wanted to close this account down as I was still in the 14 day cooling off period I was immediately hung up on, not once but 3 times, two days later I phoned again as I still couldn't log in, 50 mins waiting for an answer, a further 35 mins running through security questions, only to be told I was no longer in the cooling off period, which is a complete lie as I tried nearly everyday for 5 days to cancel waste of space customer services, Reviewed on: 18th October 2021

Feedback

The interest rates are competitive. Reviewed on: 15th November 2019

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